CakeResume Talent Search

上級
On
4〜6年
6〜10年
10〜15年
15年以上
Avatar of Michael Buchanan.
Avatar of Michael Buchanan.
Fitness and Nutrition Mentor @NHS Somerset Partnership Mental Health Unit
2016 ~ 2017
Health and Wellbeing
1年以上
in Nutrition, Public Health and Fitness. I find it easy to work either as part of a team or remotely. My current interest is motivation and leadership during COVID-19. I am will to relocate, and I am up for any new challenge. Work Experience Behaviour Support Worker NHS Southmead Hospital NovemberPresent Working as a behaviour support worker and supporting patients with acute head injuries developed all aspects of my communication skills. My patients tended to present with memory loss, disinhibited, lack of environmental perception, especially risk and a combination of aggression of passivity.
word
powerpoint
excel
就職中
フルタイム / リモートワークに興味あり
10〜15年
Lancaster University :- PhD
Health and Wellbeing
Avatar of Sage Hollingsworth.
Avatar of Sage Hollingsworth.
Past
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
1ヶ月以内
meticulous records of all relevant documentation within the EMR system for easy access by healthcare providers. • Consulted with physicians, colleagues, and supervisors to ensure highest level of patient care. • Supported financial goals by accurately processing patient payments, insurance claims, and assisting customers with various billing inquiries. • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all interactions. Information Desk Receptionist West Jefferson Medical Center AugOct 2017 • Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments. • Provided backup support for administrative tasks during peak periods or staff
Emotional Intelligence
Case Management
HIPPA
無職
面接の用意ができています
フルタイム / リモートワークのみ
6〜10年
Jospeh S. Clark Preparatory
*
Avatar of Ameen Nahhas.
Avatar of Ameen Nahhas.
Photographer @kristina studio
2018 ~ 現在
1年以上
languages. I am an experienced and focused Pharmacist Assistant with relevant experience in delivering pharmaceutical support, counsel, and services to varied patients. Excellent data entry skills and stock management skills. Willing to work in same capacities in a reputed clinical setting. Hardworking Physician dedicated to improving patient health and wellness with proactive strategies. Analytical in approaching individual concerns and talented in leveraging wealth of medical training and contemporary knowledge to formulate successful plans. Talented in handling high load of diverse patients and leading support staff to maximize outcomes. Work Experience AugustPresent Photographer Kristina
Word
Excel
PowerPoint
パートタイム / リモートワークに興味あり
4〜6年
Andalas University
Medicine
Avatar of Elly Kleinman.
Avatar of Elly Kleinman.
Founder @The Americare Companies
1982 ~ 現在
CEO
1年以上
Elly Kleinman Elly Kleinman is the President & CEO of The Americare Companies , a group of companies that are designed to provide a full breadth of healthcare services. Americare Companies has been in operation for over 35 years. Currently, the company is led by Mr. Kleiman, who is committed to providing quality care, services, and support for patients and their families. As the company's CEO, Elly Kleinman is responsible for spearheading the longstanding collaborative relationships with partners in the healthcare space, including hospitals, short-and long-term rehabilitation facilities, and insurance providers across the country.
home healthcare
managment
Business Strategy
パートタイム / リモートワークに興味あり
15年以上
Brooklyn College
Psychology
Avatar of Moshe Tress.
Avatar of Moshe Tress.
Orthodontist @Self Employed
2005 ~ 現在
Orthodontist
1ヶ月以内
other innovative treatments, designed to correct misalignments, crowding, and bite irregularities. He employs cutting-edge techniques and state-of-the-art technology to deliver outstanding results, ensuring his patients achieve the smiles they've always desired. What sets Dr. Moshe Tress apart is his unwavering commitment to patient care. He takes a personalized approach to treatment, taking the time to listen to each patient's concerns and goals. Dr. Tress believes in fostering open communication and building trusting relationships with his patients, ensuring they feel supported and comfortable throughout their orthodontic journey. With
Orthodontics
orthodontic procedure
Orthodontic treatment
就職中
就職希望
フルタイム / リモートワークに興味あり
6〜10年
Rutgers School of Dental Medicine
Dental Medicine
Avatar of the user.
Avatar of the user.
Past
Intern @HCA Healthcare
2013 ~ 2013
Senior Business Analyst
1年以上
Business Requirement
Process Improvement
Defining Problems
無職
フルタイム / リモートワークに興味あり
6〜10年
Middle Tennessee State University
Master of Science : Information Security and Assurance
Avatar of Kuncoro Dwi Atmojo.
Avatar of Kuncoro Dwi Atmojo.
Chief Technology Officer @FitHappy
2021 ~ 現在
Product Lead
6ヶ月以内
strategic development of products and technologies, driving innovation, and ensuring alignment with overall business goals. FitHappy offers a wellness and well-being solution for busy individuals, promoting the adoption of healthy habits. Chief Technology Officer • Sembuh MarchJuly 2021 I lead the engineering team at Sembuh. Sembuh offers support groups for chronic patients and survivors. Software Engineer • Mobilus Interactive JanuaryMay 2021 In this company I got the chance to work on some interesting software engineering projects. I also ensure that the requirements from our stakeholders are fulfilled. In one project we helped a Chinese finance
Product Management
Project Management
Leadership
就職中
リモートワークに興味あり
6〜10年
Institut Teknologi Bandung
Information System and Technology
Avatar of the user.
Avatar of the user.
Director of nursing @Dar Al Zahraa Hospital
2021 ~ 現在
Registered Nurse in Emergency unit
1年以上
Word
PowerPoint
Excel
フルタイム / リモートワークに興味あり
4〜6年
City University
Nursing Sciences
Avatar of Ade Fidyah Lestari.
Avatar of Ade Fidyah Lestari.
Declare Issue Department @Vantage Asset Management Ltd
2019 ~ 現在
6ヶ月以内
patients' appointment requests through Phone Booking and Live Chat to the system. 2. Helping and giving patient an insight of which doctor/clinic is right to their condition. Processing the pending appointments and the Website bookings in addition. 3. Communicating and negotiating to the patient and doctor/clinic in purpose to help patient confirming the appointment and provide more information according to their needs. 4. Gathering and following up any other inquiries submitted in our main line and email support. 5. We help patient for free, no additional charge
Word
Google Drive
PowerPoint
就職中
パートタイム / リモートワークに興味なし
6〜10年
Universitas Airlangga
English Language and Literature, General
Avatar of the user.
Avatar of the user.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
1ヶ月以内
Word
Excel
Java
無職
面接の用意ができています
フルタイム / リモートワークに興味あり
10〜15年
University of Phoenix
Business Administration and Management

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UI designer -UX
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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
2ヶ月以内
Customer Success
Taipei City, 台灣
Professional Background
現在の状況
無職
求人検索の進捗
Professions
Customer Service / Support, CRM Specialist, Customer Success Manager
Fields of Employment
インターネット, Saas/クラウドサービス, Information Services
職務経験
1〜2年の職務経験(1年未満関連)
Management
なし
スキル
Microsoft Office Suite
Mandarin Chinese
English
Translation
Google Workspace
Online Customer Support
言語
English
ビジネスレベル
Job search preferences
希望のポジション
Customer Support
求人タイプ
パートタイム
希望の勤務地
リモートワーク
リモートワークのみ
Freelance
はい、私はアマチュアのフリーランスです。
学歴
学校
National Taiwan University
専攻
Bachelor
印刷

Mae Wang

  Taipei City, Taiwan

I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!

Working Experiences

Regional Merchant Success Intern  •  SHOPLINE

Jul 2021 - Mar 2022

Support users' online business operations and inquires 

  • Resolve user's requests, issues or questions via Intercom online chat
    • Improve the response time to within 20 mins
    • Maintain a high conversation rating (Awesome rating 100%)
  • Maintain and translate FAQs according to the latest product version update
  • Help new users onboard through online chat or Zoom call
    • Built Intercom custom bot and increased conversation effectiveness
    • Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list

Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances

  • Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
  • Provide weekly and monthly customer service reports using Google Sheets

Collaborate with the product team on optimizing product and solving product issues

  • New features' interface localization 
  • New feature's announcement
  • Coordinate between users and the product team on solving product issues
  • Record users' request and feedback for the product team

International Sales Associate  • Asia Vital Components Co., Ltd.

Aug 2020 - Apr 2021

Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.

  • Manage purchase orders and monitor product shipping schedules  
  • Optimize and coordinate projects with clients
  • Provide timely quotation for clients
  • Track and report on sales performance and inventory

Education

Sep 2016 - Jun 2020

National Taiwan University

Bachelor's Degree in Foreign Languages and Literature

Skills

Productivity Software


  • Advanced in Google Sheet/Excel
  • Familiar with Intercom, Zendesk
  • Experienced with Notion, Confluence, Jira, and Slack
  • Experienced in both Mac IOS system and Windows

User Experience


  • User testing
  • Product usability testing
  • Product interface localization (English - Chinese translation)

Customer Service


  • Product onboarding
  • Customer Issue resolution

Language


  • Mandarin Chinese (Native)
  • English (TOEIC 970)
  • Eng - Chi Translation
  • Typing speed
    • Traditional Chinese 54 WPM
    • Simplified Chinese 52 WPM
    • English 45 WPM
Resume
プロフィール

Mae Wang

  Taipei City, Taiwan

I am an avid learner and an organization enthusiast.
Hashtags on my personality: #empathetic, #patient, #determined, and #organized.
My motto is: Embrace the unknown!

Working Experiences

Regional Merchant Success Intern  •  SHOPLINE

Jul 2021 - Mar 2022

Support users' online business operations and inquires 

  • Resolve user's requests, issues or questions via Intercom online chat
    • Improve the response time to within 20 mins
    • Maintain a high conversation rating (Awesome rating 100%)
  • Maintain and translate FAQs according to the latest product version update
  • Help new users onboard through online chat or Zoom call
    • Built Intercom custom bot and increased conversation effectiveness
    • Custom bot automation A/B testing project: compiled the targeted users out of 40,000 users for the testing user list

Help build an internal knowledge base on Confluence and provide reports on the team's Intercom performances

  • Translate the internal SOP or must-know documents into English for non-Chinese-speaking local teams
  • Provide weekly and monthly customer service reports using Google Sheets

Collaborate with the product team on optimizing product and solving product issues

  • New features' interface localization 
  • New feature's announcement
  • Coordinate between users and the product team on solving product issues
  • Record users' request and feedback for the product team

International Sales Associate  • Asia Vital Components Co., Ltd.

Aug 2020 - Apr 2021

Act as a sales representative to promote products and maintain a close relationship with Lenovo on product development projects.

  • Manage purchase orders and monitor product shipping schedules  
  • Optimize and coordinate projects with clients
  • Provide timely quotation for clients
  • Track and report on sales performance and inventory

Education

Sep 2016 - Jun 2020

National Taiwan University

Bachelor's Degree in Foreign Languages and Literature

Skills

Productivity Software


  • Advanced in Google Sheet/Excel
  • Familiar with Intercom, Zendesk
  • Experienced with Notion, Confluence, Jira, and Slack
  • Experienced in both Mac IOS system and Windows

User Experience


  • User testing
  • Product usability testing
  • Product interface localization (English - Chinese translation)

Customer Service


  • Product onboarding
  • Customer Issue resolution

Language


  • Mandarin Chinese (Native)
  • English (TOEIC 970)
  • Eng - Chi Translation
  • Typing speed
    • Traditional Chinese 54 WPM
    • Simplified Chinese 52 WPM
    • English 45 WPM