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Definition of Reputation Credits
Manoj Shukla
BUSINESS ANALYST
Mumbai, Maharashtra, India
PROFILE
Offering over 6+ years of experience in BUSINESS ANALYST; targeting senior-level assignments with an organization of repute.
Skilled in Articulate 360, Microsoft Word & Excel, Customer Relationship Management (CRM), Salesforce, Mail chimp, Learning management system (LMS), JIRA, Market Research, and Management.
Work Experience
Business Analyst • DSV Infosolutions PVT LTD
May 2022 - Present
● Created a business case to justify a major capital investment and presented it to senior management for approval
● Developed a reporting system that provided real-time insights into customer satisfaction and product performance
● Collaborated with cross-functional teams on projects to ensure alignment of objectives and outcomes
● Analyzed customer feedback to identify common trends and develop recommendations for improvement
● Created an automated system to monitor customer data and alert stakeholders to potential issues in a timely manner
● Conducted market research to identify customer needs and develop strategies to meet them
● Developed a risk management plan to identify and mitigate potential risks.
Data Mining / Data Management • SEAIR EXIM SOLUTIONS
April 2021 - March 2022
● Utilized data mining techniques to uncover hidden patterns and correlations in customer data, resulting in a 60% increase in revenue
● Performed data mining to identify trends and patterns in customer data, which informed product development strategies
● Used data mining techniques to uncover hidden trends and patterns in customer data
● Developed a data mining system to identify patterns in customer data, providing insights for marketing campaigns
Sr. Immigration Consultant • Y-AXIS OVERSEAS SOLUTIONS PVT LTD
November 2019 - February 2021
● Analyzed and interpreted customs and immigration laws and regulations, ensuring compliance with all policies and procedures
● Performing all the activities on the Sales Force Software
● Evaluating the client's resume for further process
● Virtual and Physical consultations are conducted for the individuals or groups to provide in-depth knowledge about the products and packages offered
● Maintaining database in the CRM software
Centre Manager • Latest Technologies
October 2016 - October 2019
● Analyzed performance data to identify areas of improvement and implemented corrective actions to improve service delivery
● Utilized customer feedback to develop customer-centric initiatives, resulting in improved customer satisfaction
● Coordinated with vendors to ensure the availability of necessary resources, resulting in a 25% reduction in operational costs
● Developed and implemented strategies to increase employee engagement and motivation, resulting in a 90% improvement in morale
● Established and implemented procedures and policies to ensure compliance with safety regulations and to minimize risks.
Education
2021 - 2022
Swami Vivekanand University
Management,IT
Skills
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English
Manoj Shukla
BUSINESS ANALYST
Mumbai, Maharashtra, India
PROFILE
Offering over 6+ years of experience in BUSINESS ANALYST; targeting senior-level assignments with an organization of repute.
Skilled in Articulate 360, Microsoft Word & Excel, Customer Relationship Management (CRM), Salesforce, Mail chimp, Learning management system (LMS), JIRA, Market Research, and Management.
Work Experience
Business Analyst • DSV Infosolutions PVT LTD
May 2022 - Present
● Created a business case to justify a major capital investment and presented it to senior management for approval
● Developed a reporting system that provided real-time insights into customer satisfaction and product performance
● Collaborated with cross-functional teams on projects to ensure alignment of objectives and outcomes
● Analyzed customer feedback to identify common trends and develop recommendations for improvement
● Created an automated system to monitor customer data and alert stakeholders to potential issues in a timely manner
● Conducted market research to identify customer needs and develop strategies to meet them
● Developed a risk management plan to identify and mitigate potential risks.
Data Mining / Data Management • SEAIR EXIM SOLUTIONS
April 2021 - March 2022
● Utilized data mining techniques to uncover hidden patterns and correlations in customer data, resulting in a 60% increase in revenue
● Performed data mining to identify trends and patterns in customer data, which informed product development strategies
● Used data mining techniques to uncover hidden trends and patterns in customer data
● Developed a data mining system to identify patterns in customer data, providing insights for marketing campaigns
Sr. Immigration Consultant • Y-AXIS OVERSEAS SOLUTIONS PVT LTD
November 2019 - February 2021
● Analyzed and interpreted customs and immigration laws and regulations, ensuring compliance with all policies and procedures
● Performing all the activities on the Sales Force Software
● Evaluating the client's resume for further process
● Virtual and Physical consultations are conducted for the individuals or groups to provide in-depth knowledge about the products and packages offered
● Maintaining database in the CRM software
Centre Manager • Latest Technologies
October 2016 - October 2019
● Analyzed performance data to identify areas of improvement and implemented corrective actions to improve service delivery
● Utilized customer feedback to develop customer-centric initiatives, resulting in improved customer satisfaction
● Coordinated with vendors to ensure the availability of necessary resources, resulting in a 25% reduction in operational costs
● Developed and implemented strategies to increase employee engagement and motivation, resulting in a 90% improvement in morale
● Established and implemented procedures and policies to ensure compliance with safety regulations and to minimize risks.
Education
2021 - 2022
Swami Vivekanand University
Management,IT
Skills
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English