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Avatar of 廖昱程.
Avatar of 廖昱程.
Customer Engineer @iKala 愛卡拉互動媒體股份有限公司
2022 ~ Present
Within two months
in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre
nlp machine learning
+python
AI & Machine Learning
Employed
Full-time
4-6 years
國立中央大學
認知與神經科學所
Avatar of Lauren Liu.
Avatar of Lauren Liu.
Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司
2022 ~ Present
Customer Service Manager
Within one month
at environmental protection. Work Experience AprPresent Assistant Customer Service Manager Lalamove # Foster positive teamwork and growth in a collaborative environment. # Collaborate across departments to enhance customer experiences. # Bridge communication between functional CX team and local teams for efficient coordination. # Monitor center performance daily and strategize for improvement. # Evaluate and improve L1 agent performance. # Manage manpower allocation based on order forecast. # Optimize workflows for efficiency and satisfaction. # Analyze customer feedback to enhance the user/driver app. # Develop quarterly strategies aligning with company
KPI Management
Project Management
Training & Development
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Providence University
Mass Communication
Avatar of the user.
Avatar of the user.
Past
產品管理 @二十五電訊股份有限公司
2019 ~ 2024
使用者研究/產品管理/客戶服務
Within one month
word
excel
powerpoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
中國文化大學
財務金融學系, 商業經營學系
Avatar of the user.
Avatar of the user.
Senior Full Stack Engineer @永聯物流開發股份有限公司(ALP)
2022 ~ Present
Front-End / Back-End / Full Stack Web Developer
Within one month
Java
JavaScript
Spring Framework
Employed
Open to opportunities
Part-time / Remote Only
6-10 years
Taiwan Shoufu University
Computer Science and Multimedia Design

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Licensed Real Estate Broker
Freelance
2015 ~ Present
Professional Background
Current status
Job Search Progress
Professions
Realtor
Fields of Employment
Residential Real Estate
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Word
PowerPoint
Excel
Languages
English
Fluent
Job search preferences
Positions
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Southern Luzon State University
Major
Accountancy
Print

Marife Balido

I am a dedicated real estate industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting real estate problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Work Experience

May 2015 - Present

Licensed Real Estate Broker

Freelance

Identified clients through social media marketing and personalized engagement.

Delivered exceptional customer experiences through lifecycle of foreclosed real estate sales.

Spearheaded successful negotiations between buyers and sellers to complete sales.

Determined competitive market prices by comparing listings with similar recently sold properties.

Avoided sales problems by staying on top of real estate law, financing options and available government programs.

Facilitated buyer contacts by maintaining detailed database of properties for sale, locations, and descriptions.

February 2012 - December 2018

Assistant Office Manager

MET

Managed office accounting tasks, including processing invoices and reconciling accounts.

Met coverage demands through effective scheduling and assignment delegation.

Balanced workflows and improved productivity with forward-thinking process changes.

Increased office efficiency with streamlined processes and better resource utilization.

Tracked inventory and expenses, posting charges to accounts and maintaining budget targets.

Completed advanced clerical tasks, including account reconciliation and document management.

Oversaw financial, operational, and administrative business processes in 20-person office.

Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.

May 2011 - February 2012

Audit Assistant

Branded Lifestyle Inc, Rayban

Prepared detailed reports on audit findings.

Troubleshoot problems and developed successful solutions.

Verified actual inventory by reviewing records.

May 2010 - May 2011

Accounting Assistant

Market Strategic Firm Inc

Reconciled accounts against statements, supporting accurate balances and histories.

Prepared accurate daily sales summaries for senior managers.

Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts.

Operated computers programmed with accounting software to record, store, and analyze information.

Kept records current with daily transaction posting.

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Education

Southern Luzon State University

Accountancy

2006 - 2010

Skills

Languages


  • Word
  • PowerPoint
  • Excel

  • English — Fluent
Resume
Profile

Marife Balido

I am a dedicated real estate industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting real estate problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Work Experience

May 2015 - Present

Licensed Real Estate Broker

Freelance

Identified clients through social media marketing and personalized engagement.

Delivered exceptional customer experiences through lifecycle of foreclosed real estate sales.

Spearheaded successful negotiations between buyers and sellers to complete sales.

Determined competitive market prices by comparing listings with similar recently sold properties.

Avoided sales problems by staying on top of real estate law, financing options and available government programs.

Facilitated buyer contacts by maintaining detailed database of properties for sale, locations, and descriptions.

February 2012 - December 2018

Assistant Office Manager

MET

Managed office accounting tasks, including processing invoices and reconciling accounts.

Met coverage demands through effective scheduling and assignment delegation.

Balanced workflows and improved productivity with forward-thinking process changes.

Increased office efficiency with streamlined processes and better resource utilization.

Tracked inventory and expenses, posting charges to accounts and maintaining budget targets.

Completed advanced clerical tasks, including account reconciliation and document management.

Oversaw financial, operational, and administrative business processes in 20-person office.

Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.

May 2011 - February 2012

Audit Assistant

Branded Lifestyle Inc, Rayban

Prepared detailed reports on audit findings.

Troubleshoot problems and developed successful solutions.

Verified actual inventory by reviewing records.

May 2010 - May 2011

Accounting Assistant

Market Strategic Firm Inc

Reconciled accounts against statements, supporting accurate balances and histories.

Prepared accurate daily sales summaries for senior managers.

Helped obtain payments from customers with timely invoicing and follow-up on past-due accounts.

Operated computers programmed with accounting software to record, store, and analyze information.

Kept records current with daily transaction posting.

Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Education

Southern Luzon State University

Accountancy

2006 - 2010

Skills

Languages


  • Word
  • PowerPoint
  • Excel

  • English — Fluent