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Lead System Engineering @PT. Loyalty Program Indonesia
2021 ~ Present
Programmer, System Administrator
Within one month
CodeIgniter Framework
JQuery
PHP
Employed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Institut Sains dan Teknologi AL-Kamal, Jakarta
Teknik Informatika
Avatar of Reza Tumakaka.
Avatar of Reza Tumakaka.
Past
Assisten General Manager (AGM) Operational Support @PT. Nippon Indosari Corpindo, Tbk
2013 ~ 2019
Technical Support, System Engineer
Within one year
dalam Enterprice Application (EA). Tangerang, Tangerang City, Banten, Indonesia Pengalaman Kerja Assisten General Manager (AGM) Operational Support • PT. Nippon Indosari Corpindo, Tbk JanuariDesember 2019 Sebagai AGM Operational Support bertanggung jawab terhadap pembuatan, Ke-akuratan dan kecepatan data yang dikeluar, dan di sajikan didalam Enterprice Application (EA) Section Head System Procedure (SHSP) • PT. Inbisco Niagatama Semesta JanuariDesember 2012 Sebagai SHSP bertanggung jawab terhadap Penyusun Prosedur standar distribusi, Sosialisasi prosedur dan audit prosedur, juga menjalankan fungsi koordinasi dengan team sales, marketing dan divisi terkait. System Support Engineering • PT. Pratesis JuniDesember 2009 Sebagai Implementor, Trainer, Application Tester system
Communication
Data Analysis
Teamwork
Unemployed
Full-time / Interested in working remotely
More than 15 years
Universitas Budi Luhur Jakarta
Sistem Informasi
Avatar of Sanaullah.
Avatar of Sanaullah.
Network Administrator @National Information Technology board( Pak Secretariat)
2022 ~ Present
More than one year
Sanaullah Network Admin Thana, Malakand, Khyber Pakhtunkhwa, Pakistan A professional Network Engineer with extensive experience in system and network administration and strong academic background looking for a challenging role in Network operations, Telecommunications, Wireless. Work Experience Network Administrator • National Information Technology board( Pak Secretariat) JanuaryPresent E-Office Operational Support Configuration and Maintenance of active network equipment Ensure secure network operations Local area network management Consultancy of IT related matters Installing and Configuring computer networks and systems Administering LAN Security Training users on the proper use of software and hardware Identifying and solving any problems that arise with computer networks
Word
PowerPoint
Microsoft Office
Full-time
4-6 years
Comsats Institute of Information Technology
BS Hons Computer Engineering
Avatar of Christian Bangun S.T..
Avatar of Christian Bangun S.T..
Past
IT Support - Computer System Analyst @Petrochina International Jabung Ltd.
2017 ~ 2023
IT Support Technician
Within two months
IT Supporting & IT System Analyst. Jakarta, Indonesia Work Experiences MarchDecember 2023 IT Staff Maintenance Petrochina International Jabung Ltd. Orchestrated comprehensive IT system management at Petrochina Intl Jabung (Oil & Gas Company), optimizing network performance; executed 100+ hardware and software troubleshooting tasks monthly, reducing downtime by 20% and increasing operational efficiency. JanuaryDecember 2016 Staff IT Komisi Penyiaran Indonesia Daerah (KPID) Provinsi DKI Jakarta I Work as an IT expert staff including computerized network installation and all computerized troubleshooting in the DKI Jakarta Government for the supervision of regional Indonesian broadcasting. EducationUniversitas Gunadarma Informatics Engineering Skills IT Support
IT Support ( Software/Hardware Instalation )
IT Networking
IT Management
Unemployed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Universitas Gunadarma
Informatics Engineering
Avatar of 尹新傑.
Avatar of 尹新傑.
Senior Engineer @Akatsuki Taiwan 曉數碼股份有限公司
2018 ~ Present
Senior Server Engineer
Within six months
quality is improved by 5%. 4. Establish team writing document habits, improve understanding of the entire program structure, and enable new members to get started quickly. B project 1. Standalone operation and development client part 2. Localize the Japanese version and make Unity components to support operational campaigns 3. Develop new functions pack-selling in the shop and improve sales by 10% 4. Optimize the version update process by making various C# tools which shortened the update time by 5~10%. Senior Server Engineer • Fantasy Castle co. ltd OctAprilUsing C
Golang
Unity3D
AWS
Employed
Not open to opportunities
Full-time / Interested in working remotely
10-15 years
長庚大學 Chang Gung University,CGU
資訊管理
Avatar of Chad Greenslade.
Avatar of Chad Greenslade.
Delivery Manager @Confidential
2019 ~ Present
PMO Director, IT Service Management Director
More than one year
Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments IT Director, Corporate Services EmployBridge AugustJanuary 2019 Irving, Texas, USA Fulfill strategic, operational, and tactical responsibilities for IT products & services aligning to the infrastructure, operations, support, colleague communications, human resources, legal, risk, and colleague training business outcomes. Develop product road maps, visions, and backlogs with supporting prioritization and demand management activities. Provide production and operational level support, data analytics, troubleshooting
IT Service Delivery
IT Project Management
Agile
Employed
Full-time / Interested in working remotely
More than 15 years
The University of Texas at Arlington
CRCJ, INSY
Avatar of Martin Sofroniev.
Offline
Avatar of Martin Sofroniev.
Offline
Deskside support agent for IBM Bulgaria Level 2 @IBM Bulgaria ltd.
2016 ~ Present
More than one year
IBM locations in Sofia. The projects were related to office space allocation, expansion or relocation, network upgrades, and periodical device replacements. I was participating in the planning of the activities at each stage of the project’s lifecycle. Developing team knowledge within the team in technical and operational aspects. Participating in revisioning and updating of local policies and procedures in collaboration with local legal office, procurement department and CFO. System Support Technician • „Fast Pay Sofia” JSC SeptemberJuly 2016 Maintaining of the proprietary software used by the company. Hardware maintenance of the IT network infrastructure
Excel
word
Employed
Full-time / Interested in working remotely
4-6 years
IBM Bulgaria ltd
Various IBM certificates obtained as IBM employee.
Avatar of ARIE ASHARI.
Avatar of ARIE ASHARI.
IT Technical Support @PT Nusantara Pelabuhan Handal Tbk
2018 ~ Present
IT Support Technician
Within two months
. I am also a person who always learns new things and devotes all my knowledge to the work I do. Jakarta, [email protected] https://www.linkedin.com/in/arieashari12/ Work Experience NovemberPresent Jakarta, Indonesia IT Technical Support PT Nusantara Pelabuhan Handal Tbk • Computer network maintenance at Mustika Alam Lestari Container Operational Terminal • IT Support for NPH (Nusantara Pelabuhan Handal) group which includes Mustika Alam Lestari, Adipurusa, Parvi Indah Persada & Indoport at Tanjung Priok port • Installation and configuration Computer Operating System, Printers, and Applications. • Manage and
Canva
MySQL
Microsoft Office
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
MySkill
Avatar of the user.
VP of Operations
Within one month
Logistics
retailer compliance
vendor compliance
Employed
Full-time / Remote Only
10-15 years
Columbia University, Fu Foundation School of Engineering and Applied Science
Operations Research: Engineering & Management Systems
Avatar of the user.
Avatar of the user.
Past
Federal Contractor/IT Support Specialist @STG INC
2012 ~ 2023
IT Support Specialist
Within one month
Communication
Microsoft Office
Word
Unemployed
Ready to interview
Full-time / Remote Only
More than 15 years
Northwood University
Computer Science

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More than one year
Systems administrator
IBM Bulgaria ltd.
2016 ~ Present
Sofia, Bulgaria
Professional Background
Current status
Employed
Job Search Progress
Professions
Fields of Employment
Work experience
10-15 years work experience (4-6 years relevant)
Management
None
Skills
Excel
word
Languages
Job search preferences
Positions
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
IBM Bulgaria ltd
Major
Various IBM certificates obtained as IBM employee.
Print

Martin Sofroniev

Systems/Devices analyst

A team player working with excellent coordination to achieve project goals. With more than five years of experience in technical support and researching of diverse problems and finding solutions that bring value to the end user. With an excellent sense of prioritization and adaptation to emerging changes.

  Sofia, Bulgaria  

Work Experience

Devices and Deskside support agent for IBM Bulgaria Level 2  •  IBM Bulgaria ltd.

July 2016 - Present

  • Distribution and collecting of workstations, mobile phones and peripherals as part of the on-boarding and off-boarding process in the company. Refreshing the devices used in the company. Working with Service Now (SNOW) and eAMT.
  • I am participating and in charge of the country’s mobile phone program (CMSP) from the very beginning. Carrying out financial split of the invoice by the mobile provider. I interlock with HR and finance department regarding the charges and the overspends related to the program. Working with MOBI's (Tangoe) portal and the portal of the mobile provider (Telenor).
  • Supporting the end users regarding software and hardware incidents and troubleshooting systems. Basic working with Azure.
  • Maintaining the local network devices, fix telephony, cell phone devices, assets in the warehouse, printers, workstations and others.
  • Participating actively in all network projects in all IBM locations in Sofia. The projects were related to office space allocation, expansion or relocation, network upgrades, and periodical device replacements. I was participating in the planning of the activities at each stage of the project’s lifecycle.
  • Developing team knowledge within the team in technical and operational aspects.
  • Participating in revisioning and updating of local policies and procedures in collaboration with local legal office, procurement department and CFO.

System Support Technician  •  „Fast Pay Sofia” JSC

September 2015 - July 2016

  • Maintaining of the proprietary software used by the company.
  • Hardware maintenance of the IT network infrastructure of the company. There are more than 40 site/cashdesks.
  • Upgrading of the existing network: new workstations, video cameras, fiscal printers and peripherals.
  • Remote troubleshooting of the company software, remote support of all cash-desks. If necessary, carry out a site visit.
  • Control and observance of incoming and outgoing file traffic between the company and its partners.

Senior Expert - Motor Claim Settlement Department  •  DZI-General Insurance JSC part of KBC group

October 2008 - September 2015

  • October 2008 - April 2010. Motor Claim Settlement Expert front office in claim settlement center. Perform inspections and work with the relevant software.
  • April 2010 – January 2012. Expert back office in claim settlement center. Claims processing, work with trusted repair shops, calculation of insurance compensations collaborating with insurance brokers.
  • January 2012 – September 2012. Expert MTPL Green Card Department at the Headquarter of the company. Processing claims on events occurred abroad. Working mainly with the foreign correspondents of the company.
    Language of the held correspondence: English.
  • September 2012 – September 2015. Senior Expert at headquarter. Processing of overlimit claims, processing of "Casco" Insurance claims occurred abroad. Language of the held correspondence: English. Monitoring and control over the work of the claim settlement centers. Reporting to senior management staff regarding the processed claims.

Seasonal work in the United States   •  Seasonal work in the United States 

May 2005 - October 2007

  • Seasonal work in the United States

Education

2016 - 2021

IBM Bulgaria ltd

Various IBM certificates obtained as IBM employee.

2015 - 2015

Cisco Networking Academy to the Technical University - Sofia

Passed course: CCNA Routing and Switching: Introduction to Networks (CCNA 1)

2003 - 2008

Technical University - Sofia

Bachelor's degree in technology and transport management.

Skills

User Experience


  • Preparation of opinions required to the Finance and HR Department.
  • Database maintenance, accurate inventory recording.
  • Advanced communication skills working in a team and external partners.

Product


  • ServiceNow
  • MOBI's (Tangoe) portal
  • MS Office. Advanced in Excel
  • eAMT
  • Work with Macros on VBA
  • BOX
  • GitHub/ZenHub
  • Basic Azure.

Language


  • English - C level
  • Bulgarian
Resume
Profile

Martin Sofroniev

Systems/Devices analyst

A team player working with excellent coordination to achieve project goals. With more than five years of experience in technical support and researching of diverse problems and finding solutions that bring value to the end user. With an excellent sense of prioritization and adaptation to emerging changes.

  Sofia, Bulgaria  

Work Experience

Devices and Deskside support agent for IBM Bulgaria Level 2  •  IBM Bulgaria ltd.

July 2016 - Present

  • Distribution and collecting of workstations, mobile phones and peripherals as part of the on-boarding and off-boarding process in the company. Refreshing the devices used in the company. Working with Service Now (SNOW) and eAMT.
  • I am participating and in charge of the country’s mobile phone program (CMSP) from the very beginning. Carrying out financial split of the invoice by the mobile provider. I interlock with HR and finance department regarding the charges and the overspends related to the program. Working with MOBI's (Tangoe) portal and the portal of the mobile provider (Telenor).
  • Supporting the end users regarding software and hardware incidents and troubleshooting systems. Basic working with Azure.
  • Maintaining the local network devices, fix telephony, cell phone devices, assets in the warehouse, printers, workstations and others.
  • Participating actively in all network projects in all IBM locations in Sofia. The projects were related to office space allocation, expansion or relocation, network upgrades, and periodical device replacements. I was participating in the planning of the activities at each stage of the project’s lifecycle.
  • Developing team knowledge within the team in technical and operational aspects.
  • Participating in revisioning and updating of local policies and procedures in collaboration with local legal office, procurement department and CFO.

System Support Technician  •  „Fast Pay Sofia” JSC

September 2015 - July 2016

  • Maintaining of the proprietary software used by the company.
  • Hardware maintenance of the IT network infrastructure of the company. There are more than 40 site/cashdesks.
  • Upgrading of the existing network: new workstations, video cameras, fiscal printers and peripherals.
  • Remote troubleshooting of the company software, remote support of all cash-desks. If necessary, carry out a site visit.
  • Control and observance of incoming and outgoing file traffic between the company and its partners.

Senior Expert - Motor Claim Settlement Department  •  DZI-General Insurance JSC part of KBC group

October 2008 - September 2015

  • October 2008 - April 2010. Motor Claim Settlement Expert front office in claim settlement center. Perform inspections and work with the relevant software.
  • April 2010 – January 2012. Expert back office in claim settlement center. Claims processing, work with trusted repair shops, calculation of insurance compensations collaborating with insurance brokers.
  • January 2012 – September 2012. Expert MTPL Green Card Department at the Headquarter of the company. Processing claims on events occurred abroad. Working mainly with the foreign correspondents of the company.
    Language of the held correspondence: English.
  • September 2012 – September 2015. Senior Expert at headquarter. Processing of overlimit claims, processing of "Casco" Insurance claims occurred abroad. Language of the held correspondence: English. Monitoring and control over the work of the claim settlement centers. Reporting to senior management staff regarding the processed claims.

Seasonal work in the United States   •  Seasonal work in the United States 

May 2005 - October 2007

  • Seasonal work in the United States

Education

2016 - 2021

IBM Bulgaria ltd

Various IBM certificates obtained as IBM employee.

2015 - 2015

Cisco Networking Academy to the Technical University - Sofia

Passed course: CCNA Routing and Switching: Introduction to Networks (CCNA 1)

2003 - 2008

Technical University - Sofia

Bachelor's degree in technology and transport management.

Skills

User Experience


  • Preparation of opinions required to the Finance and HR Department.
  • Database maintenance, accurate inventory recording.
  • Advanced communication skills working in a team and external partners.

Product


  • ServiceNow
  • MOBI's (Tangoe) portal
  • MS Office. Advanced in Excel
  • eAMT
  • Work with Macros on VBA
  • BOX
  • GitHub/ZenHub
  • Basic Azure.

Language


  • English - C level
  • Bulgarian