Strategic Customer Success
a new Global Critical Accounts and Escalations program. This “Account Save” program minimizes churn, identifies opportunities for growth, created internal executive-level awareness, and highlighted areas of product and process improvement. Executive Customer Success Manager • Citrix JulyDecember 2021 I worked with a our largest and most strategic cloud-focused customers, to ensure successful adoption and value realization from subscribed products. My portfolio included 3 of the company's Top 5 largest clients, with total ARR of $28M and a license base of 250,000. Industries represented include telecom, healthcare, and insurance. Customer Success Director • Salesforce
MIT Sloan Executive Education・
Mastering Design Thinking