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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for medical claims and prescription drug orders via phone, email, and chat while maintaining professionalism and empathy. • Liaised between providers, insurance companies, and patients to expedite orders and resolve any issues or discrepancies. • Provided exceptional customer service by maintaining a 92% one-call resolution rate consistently ensuring patient satisfaction. • Set clear expectations, monitored phone calls, and provided feedback to assist 15+ agents
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*
Freelance Product Designer (Available for Contracts) @Self Employed2023 ~ Present
・
Senior UI/UX designer / Product designer
Within one month
Li-Chia Cheng UX & Product Designer | 5 years of creating meaningful experiences through research-driven design I’m James Cheng, a UX designer and strategist with a focus on designs that puts empathy and data at the forefront. My background in customer service has given me a unique take on balancing the needs of businesses and users. After completing a Masters in Human-Technology Interaction in Tampere, Finland, I’ve since worked in various agency and in-house roles across industries such as e-commerce, web3, healthtech, and fintech. My goal is to create digital experiences that
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tampere University
・
Human Technology Interaction
Past
UX Designer @美商普維股份有限公司台灣分公司2020 ~ 2022
・
UI/UX Designer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chiao Tung University
・
Institute of Applied ArtPast
Senior Product Application Engineer @Mi Equipment2021 ~ 2023
・
Senior Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chung Yuan Christian University
・
Physic
Past
UX Designer @Spark Protein 星睿食品2022 ~ 2023
・
UIUX 產品設計
Within one month
Software Figma Sketch Builder.io Procreate Photoshop Illustrator After Effects Rive Flinto Skill 線框圖 Wireframe 介面設計 UI Design 視覺模型 Mockup 微動畫 Micro Animation 原型設計 Prototype 設計系統 Design System 同理心地圖 Empathy Map 競品分析 Competitive Audit 使用者旅程地圖 User Journey Map 可用性測試 Usability Testing 情境故事板 Storyboard 人物誌 Persona 親和圖 Affinity Diagram 質化訪談 Interview 量化問卷 Questionnaire
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
亞洲大學 Asia University
・
商品設計
Past
Sr. Product Designer @OneDegree2022 ~ Present
・
Product Designer (UI/UX)
Within two months
Chia Peng Liu Product Designer I have over 5 years of product design experience background in fintech, SaaS, E-commerce & entertainment field. Multidisciplined professional across user-centered design and development. Put empathy on user's needs, communicate and collaborate with engineers, finding the best solution between design and development. He focusing on user experience design workflow, then designing and implementing that feasible proposal to solve problems. I love to keep learning trend in UI / UX and development techniques. Try to design products with better user experience, high quality, and increasing conversion rate, dedicating to
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Ming Chuan University
・
Digital Media Design
Past
Senior Product Designer @OneDegree2021 ~ 2022
・
Senior Product Designer
Within three months
Eason Lin 林鈺昇 Over 10 years of interaction and graphic design experience in various industries. Including InsurTech, OTT, E-Commerce, advertising agency, and technology of long-term healthcare.Good at cross-departmental collaboration and cross-platform UIUX design (including Web / iOS / Android / TVos / Smart TV) [email protected] https://www.linkedin.com/in/eason-lin-855b2971 WORK EXPERIENCE Senior Product Designer • OneDegree SEPOCTMentored and guided assigned junior designers - Collaborated with cross-functional teams such as product managers, engineers, and stakeholders to define and prioritize
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
世新大學 Shih Hin University
・
DEPARTMENT OF PUBLIC RELATIONS & ADVERTISING
Devolopment Assistant Manager @Jardine Restaurant Group2023 ~ Present
・
系統分析師
Within one month
limited resources. - Identified root causes and promptly devised solutions to tackle immediate critical problems. 2. Strong Analytical Skills: - Successfully took over unfinished projects and new assignments after the departure of former engineers. - Quickly grasped the company's programming logic, ensuring timely project launches. 3. Empathy and User-Centric Approach: - When designing new system processes, empathized with users by considering various scenarios from their perspective. - Anticipated challenges users may encounter and proposed suitable system process designs, eliminating cumbersome tasks. Experiences Assistant Manager • Jardine Restaurant Group AprilPresent Led team for effective collaboration. Specialized
Employed
・
Open to opportunities
Full-time / Interested in working remotely
10-15 years
Providence University
・
資訊管理學系
Within one month
s most disruptive brands, being one of the top performers of a collective team of highly capable, passionate and driven people who deploy technology and maximize data to fuel our customers’ success. Educator • Happy Time Education Institution SepJul 2022 Designed adapted teaching methods, swiftly responding to students' needs with empathy and understanding, fostering an environment of compassion and kindness while guiding their learning journey with grace. Project Instructor for Overseas Youth Volunteering Program • Charming Will Foundation Winter & SummerGuided a number of young American volunteers in online teaching to the Taiwanese students in remote areas, cultivating their confidence, refining
4-6 years
Taipei National University of the Arts
・
戲劇學系Executive @Nirvana Asia Group2022 ~ Present
・
INSURANCE AGENT
Within three months
6-10 years
MONASH UNIVERSITY MALAYSIA
・
BACHELOR IN BUSINESS AND COMMERCE, Accountancy and FinanceThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Employed
Job Search Progress
Professions
Merchandiser, Account Manager
Fields of Employment
Work experience
10-15 years work experience (4-6 years relevant)
Management
None
Skills
Languages
Japanese
・
Fluent
English
・
Fluent
Job search preferences
Positions
Customer Success/ Account Executive / Operation
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
國際企業人材育成中心-國企班
Major
日文組
個人優勢
- 富於換位思考的同理心
- 容易與人建立連結的親和力
- 工作態度積極認真
學歷
外貿協會培訓中心 - 國際企業經營班日文組，2011 年 7 月 - 2013 年 7 月
- 日文組老師票選該期學生最佳元氣賞
- 畢業生致詞代表之一
國立台北大學 - 財政系，2003 年 9 月 - 2008 年 7 月
臺北市立中山女子高級中學，2000 年 9 月 - 2003 年 7 月
工作經歷
阿奇立克日立台灣家電股份有限公司 , July. 2023 ~ 現在
行銷企劃部
行銷企劃專員
- 官方社群平台內容策略發想
- 口碑宣傳、公關活動專案管理、新聞稿撰寫
- 支援產品上市線上線下內容規劃、泰國總部溝通
- 新官網內容中文化專案管理、跨部門專案工作溝通
【達成成果】
- 2023下半年的官方社群平台內容專案管理---20+則內容策劃
- 新店誠品裕隆誠一日店長公關活動專案管理---9家媒體刊載
- 新品牌形象網站內容中文化發布上線、舊官網改版專案管理
台灣善合股份有限公司(日本元氣集團) , June 2019 ~ Dec. 2022
長期照顧機構營運及管理
董事長秘書特助
- IPO事務對應、內控制度建立事宜聯絡、翻譯、統整、股東溝通聯繫
- 姊妹校交流專案協助、外賓來訪流程安排與接待
- 法人、機構設立企劃書撰寫、15+行政登記及變更作業事務，推進與時程控管
【達成成果】
- 成立一長照社團法人組織(八個月)、一機構(六個月)
- 15次以上各式行政登記事務辦理
- 協辦2次姊妹校交流活動、1次日本營養師參訪交流活動
柏豪食客有限公司 , Jan 2018 ~ Apr 2019
健康餐盒品牌經營
合夥人(商品企劃、行銷暨業務發展)
- 5+競品調查，定位定價30+產品、營銷策略發想與執行，協作產品研發及製作、優化採購流程及管控成本
- 10+輔銷品設計、業務推廣策劃，健身達人、營養師、瑜珈老師等4+異業結盟企劃與交涉
- 打造臉書粉絲頁，經營LINE@、IG等網路行銷工具，串聯O2O業務，發想、執行2B、2C開發策略
【達成成果】
- 一個月期間LINE@粉絲數從數十成長20倍+，臉書粉絲頁從近兩百人成長300%+，影響營業額成長50%+
- 策畫5+節慶專案企劃，線上線下業務推廣，營業額總量增加10%+
- 10+EDM、實體DM、展架、文宣等輔銷物設計及推廣活動執行
- 協同開發、製作30+品項
安永生物科技股份有限公司(崇越集團) , Aug 2013 ~ Mar 2015
農產品零售批發；水產品零售批發
儲備幹部
- 商品開發資料蒐集、翻譯、整理，提供主管做商品開發決策
- 主持頭腦風暴討論，發想10+品牌推廣活動企劃，企劃執行、促成5+異業合作
- 集團內部電商平台優化，與工程師溝通、修改，並管理後台，發想10+產品促銷專案
- 展店籌備期支援，商化設計，開店前期門市支援，問題回報並提案改進策略
【達成成果】
- 歐洲高檔廚具體驗廚房、高級托兒所、高檔社區管委會等5+異業合作，導流30%+的參與者至門市消費並成為會員
- 搭配世足等流行話題，規劃10+特別企畫刺激員購平台提升買氣
奧維多整合行銷股份有限公司 , Mar 2008 ~ Aug 2009
FMCG實體通路整合行銷方案設計及生產
業務代表
- 陌生開發10+FMCG客戶，建立信任合作關係
- 提供客戶20+專案的設計構想，協助客戶於成本預算內，策劃輔銷品的設計與生產
- 做溝通橋梁，協助內部設計師、結構師的跨部門溝通，共同發想20+提案
- 安排生產流程、生產進度跟催，客戶服務應對與客訴處理
【達成成果】
- 開發知名品牌：亞培、愛爾康、台灣通用磨坊（綠巨人）、妙管家、舒摩兒等10+公司業務，月營業額最高達約新台幣100萬元（單筆案件成交價約5千~30萬）
技能
解決問題
- 團隊合作
- 資源搜尋、串聯
第二外語
- 英文_多益910分
- 日文_ JLPT N1
個人優勢
- 富於換位思考的同理心
- 容易與人建立連結的親和力
- 工作態度積極認真
學歷
外貿協會培訓中心 - 國際企業經營班日文組，2011 年 7 月 - 2013 年 7 月
- 日文組老師票選該期學生最佳元氣賞
- 畢業生致詞代表之一
國立台北大學 - 財政系，2003 年 9 月 - 2008 年 7 月
臺北市立中山女子高級中學，2000 年 9 月 - 2003 年 7 月
工作經歷
阿奇立克日立台灣家電股份有限公司 , July. 2023 ~ 現在
行銷企劃部
行銷企劃專員
- 官方社群平台內容策略發想
- 口碑宣傳、公關活動專案管理、新聞稿撰寫
- 支援產品上市線上線下內容規劃、泰國總部溝通
- 新官網內容中文化專案管理、跨部門專案工作溝通
【達成成果】
- 2023下半年的官方社群平台內容專案管理---20+則內容策劃
- 新店誠品裕隆誠一日店長公關活動專案管理---9家媒體刊載
- 新品牌形象網站內容中文化發布上線、舊官網改版專案管理
台灣善合股份有限公司(日本元氣集團) , June 2019 ~ Dec. 2022
長期照顧機構營運及管理
董事長秘書特助
- IPO事務對應、內控制度建立事宜聯絡、翻譯、統整、股東溝通聯繫
- 姊妹校交流專案協助、外賓來訪流程安排與接待
- 法人、機構設立企劃書撰寫、15+行政登記及變更作業事務，推進與時程控管
【達成成果】
- 成立一長照社團法人組織(八個月)、一機構(六個月)
- 15次以上各式行政登記事務辦理
- 協辦2次姊妹校交流活動、1次日本營養師參訪交流活動
柏豪食客有限公司 , Jan 2018 ~ Apr 2019
健康餐盒品牌經營
合夥人(商品企劃、行銷暨業務發展)
- 5+競品調查，定位定價30+產品、營銷策略發想與執行，協作產品研發及製作、優化採購流程及管控成本
- 10+輔銷品設計、業務推廣策劃，健身達人、營養師、瑜珈老師等4+異業結盟企劃與交涉
- 打造臉書粉絲頁，經營LINE@、IG等網路行銷工具，串聯O2O業務，發想、執行2B、2C開發策略
【達成成果】
- 一個月期間LINE@粉絲數從數十成長20倍+，臉書粉絲頁從近兩百人成長300%+，影響營業額成長50%+
- 策畫5+節慶專案企劃，線上線下業務推廣，營業額總量增加10%+
- 10+EDM、實體DM、展架、文宣等輔銷物設計及推廣活動執行
- 協同開發、製作30+品項
安永生物科技股份有限公司(崇越集團) , Aug 2013 ~ Mar 2015
農產品零售批發；水產品零售批發
儲備幹部
- 商品開發資料蒐集、翻譯、整理，提供主管做商品開發決策
- 主持頭腦風暴討論，發想10+品牌推廣活動企劃，企劃執行、促成5+異業合作
- 集團內部電商平台優化，與工程師溝通、修改，並管理後台，發想10+產品促銷專案
- 展店籌備期支援，商化設計，開店前期門市支援，問題回報並提案改進策略
【達成成果】
- 歐洲高檔廚具體驗廚房、高級托兒所、高檔社區管委會等5+異業合作，導流30%+的參與者至門市消費並成為會員
- 搭配世足等流行話題，規劃10+特別企畫刺激員購平台提升買氣
奧維多整合行銷股份有限公司 , Mar 2008 ~ Aug 2009
FMCG實體通路整合行銷方案設計及生產
業務代表
- 陌生開發10+FMCG客戶，建立信任合作關係
- 提供客戶20+專案的設計構想，協助客戶於成本預算內，策劃輔銷品的設計與生產
- 做溝通橋梁，協助內部設計師、結構師的跨部門溝通，共同發想20+提案
- 安排生產流程、生產進度跟催，客戶服務應對與客訴處理
【達成成果】
- 開發知名品牌：亞培、愛爾康、台灣通用磨坊（綠巨人）、妙管家、舒摩兒等10+公司業務，月營業額最高達約新台幣100萬元（單筆案件成交價約5千~30萬）
技能
解決問題
- 團隊合作
- 資源搜尋、串聯
第二外語