Dec 2020 - Present

Product Manager  Glaibo Digital Inc.

• Defined & managed a new membership system from 0 to 1, including integration and go-live project to 3 brands. (Ongoing now)
• Defined a 0 to 1 payment-as-a-sevice platform supporting cryptocurrencies, redefine financial/operation process. (Ongoing now)
• Proposed & redefine support experience from level 0 to 2, including integrating AI chatbot, internal ticketing management process.(Ongoing now)

Oct 2018 - Oct 2020

Product Manager  NextDrive Inc.

• Defined 0 to 1 SAAS electricity management platform and end-user IoT mobile app; Helped company to close deal with Top 2 electricity companies in Japan. 
• Establish product design process and multi language product management guideline; and apply with cross teams

Aug 2015 - Aug 2018

Product Manager & Lead UX Designer  AMPOS Solutions Inc.

• Defined and managed product MVP from 0 to 1 in one month, started to iterate right after release.
• Established SAAS model, and lead teams to do customer visit to improve product marketing. Increase product engagement at least 100%.
• Designed an employee training system, recognition system, which increased customer's working efficiency at least 300%.
• Lead teams to integrate UX/UI system.

Sep 2013 - May 2015

Sr. UX Designer  Gaminc Inc.

• Defined an interactive car infortainment system with carplay module; Helped company to close deal with well-known car company in Japan.
• Lead teams to conduct user research; evangenize design thinking techniques in teams.

Apr 2012 - Jun 2013

UX Designer  Splashtop Inc.

• Plan user centered design plus pre-design/post-design research
• Define product requirements and perform analysis with stakeholders
• Introduce UCD to teams and build UCD product development cycle

Sep 2004 - Jun 2007

National Chiao Tung University

New Media & User Experience, Communication Studies