Stong interpersonal and communication skills and the ability to develop and maintain effective relationships as a team player.
Negotiation and people management for conflict and dispute resolution.
A high degree of analytical & decision-making skills for problem identification and provide solutions.
Database management on planning and reviewing.
Adoptability and flexibility towards work environment, culture, and ability to work under pressure.
Ability in Monitoring, Coaching, and training individuals.
Effective and efficient professional public relations.
Handling multiple task activities in an effective and efficient manner.
Quick in learning and developing knowledge.
Being able to be self-motivated.
February 2020 - August 2021
To work very closely with peers to ensure that at all times the contact centre is performing in line with industry world-class standards.
To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement.
Meeting individual KPIs on a daily, weekly, and monthly basis.
Develop, plan and initiate short-term and long-term motivational activities for the team assigned.
Maintaining Client updates and requirements.
February 2017 - February 2020
Actively measure the performance of the team and ensure that all action points and deliverables are met within the agreed time frames.
To work very closely with peers to ensure that at all times the contact center is performing in line with industry world-class standards.
To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement.
Develop, plan and initiate short-term and long-term motivational activities for the team assigned.
January 2013 - February 2017
Actively measure the performance of the team and ensure that all action points and deliverables are met within the agreed time frames.
To work very closely with peers to ensure that at all times the contact center is performing in line with industry world-class standards.
To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement.
Develop, plan and initiate short-term and long-term motivational activities for the team assigned.
July 2012 - January 2013
Handling inbound supervisor calls with regards to complaints of Web solutions
Escalation of customer issues to relevant departments and follow-up on resolution.
Meeting individual KPIs on a daily, weekly, and monthly basis.
Providing professional customer service for requests & complaints on a daily basis.
January 2010 - March 2011
Analyzing the team targets on a daily, weekly, and monthly basis.
Maintaining Client updates and requirements.
Circulating reports on Performance targets internally and externally with clients.
Providing re-training for agents in order to improve performance.
February 2008 - December 2009
Handling inbound calls with regard to inquiries and complaints of Post-paid, Prepaid, and Corporate packages.
Escalation of customer issues to relevant departments and follow-up on resolution.
Meeting individual KPIs on a daily, weekly, and monthly basis.
Providing professional customer service internally and externally in all three languages known.
December 2006 - January 2007
To ensure skill levels of operational teams are maintained to the agreed standard
Providing New recruit training and skill level training.
Voice and accent training online for Asian countries such as - India, Bangladesh, Philippines.
February 2005 - August 2005
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
2021 - 2022
2009 - 2009
2003 - 2003
2002 - 2002
Stong interpersonal and communication skills and the ability to develop and maintain effective relationships as a team player.
Negotiation and people management for conflict and dispute resolution.
A high degree of analytical & decision-making skills for problem identification and provide solutions.
Database management on planning and reviewing.
Adoptability and flexibility towards work environment, culture, and ability to work under pressure.
Ability in Monitoring, Coaching, and training individuals.
Effective and efficient professional public relations.
Handling multiple task activities in an effective and efficient manner.
Quick in learning and developing knowledge.
Being able to be self-motivated.
February 2020 - August 2021
To work very closely with peers to ensure that at all times the contact centre is performing in line with industry world-class standards.
To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement.
Meeting individual KPIs on a daily, weekly, and monthly basis.
Develop, plan and initiate short-term and long-term motivational activities for the team assigned.
Maintaining Client updates and requirements.
February 2017 - February 2020
Actively measure the performance of the team and ensure that all action points and deliverables are met within the agreed time frames.
To work very closely with peers to ensure that at all times the contact center is performing in line with industry world-class standards.
To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement.
Develop, plan and initiate short-term and long-term motivational activities for the team assigned.
January 2013 - February 2017
Actively measure the performance of the team and ensure that all action points and deliverables are met within the agreed time frames.
To work very closely with peers to ensure that at all times the contact center is performing in line with industry world-class standards.
To act in a mentoring role, coaching the team with the overall responsibilities for their ongoing development and improvement.
Develop, plan and initiate short-term and long-term motivational activities for the team assigned.
July 2012 - January 2013
Handling inbound supervisor calls with regards to complaints of Web solutions
Escalation of customer issues to relevant departments and follow-up on resolution.
Meeting individual KPIs on a daily, weekly, and monthly basis.
Providing professional customer service for requests & complaints on a daily basis.
January 2010 - March 2011
Analyzing the team targets on a daily, weekly, and monthly basis.
Maintaining Client updates and requirements.
Circulating reports on Performance targets internally and externally with clients.
Providing re-training for agents in order to improve performance.
February 2008 - December 2009
Handling inbound calls with regard to inquiries and complaints of Post-paid, Prepaid, and Corporate packages.
Escalation of customer issues to relevant departments and follow-up on resolution.
Meeting individual KPIs on a daily, weekly, and monthly basis.
Providing professional customer service internally and externally in all three languages known.
December 2006 - January 2007
To ensure skill levels of operational teams are maintained to the agreed standard
Providing New recruit training and skill level training.
Voice and accent training online for Asian countries such as - India, Bangladesh, Philippines.
February 2005 - August 2005
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
2021 - 2022
2009 - 2009
2003 - 2003
2002 - 2002