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我是蔡楓淋 總共有四年數位行銷及電子商務 0 ～ 1 經驗，策劃營運與媒體佈局，擬定年度行銷檔期及 D2C 規劃，投放數位媒體廣告（ Meta Ads、Google Ads、LINE LAP )並單一媒體百萬投放經驗，搭建完整漏斗佈局，注重數據成效分析與運用 CRM 分眾溝通，過往經營品牌電

回饋方案，並與公關、產品、設計、影音、廣告團隊跨部門溝通、協作。 市場調研及預熱： 以 問卷進行市場預熱與調查調查，同時創建 Chatbot 和 FB 社團以集結有感受眾。 曾替性平組織以 CPA $0.25、問卷完成率 37% 的成績獲得 3,700+ 份行銷名單 。 網站企劃與文案： 企

代 ・跨部門協作: 與 MKT、CS、BD 部門溝通，理解用戶需求，繪製功能 Wireframe＆編寫 PRD ・專案管理: 彙整 Product Backlog、Sprint Meeting，評估優先序，追蹤項目進度 # Chatbot # CRM #Social Media # 產品生命週期 # 軟體開發流程 # UI/UX設計 社群行銷專員 • CHATISFY 聊天機器人平台 (法可創新股份有限公司

神經網路股份有限公司 SepPresent Angular/Node.js/TypeScript/ Flutter /Docker/Firebase/MySQL/GCP 1. Built and maintained website management consoles in Angular to help shop owners manage business interactions with their customers in LINE chatbot. 2. Implemented REST APIs and integrated LINE webhooks in Node.js + TypeScript. 3. Used Firestore/MySQL/Google BigQuery/Redis to store data. 4. Deployed applications to GKE with Github Actions. 5. Developed a cross platform app

劃與設計：負責智能客服平台的使用流程規劃與設計，確保友善的平台介面並且流程合理化，提升客服人員操作效率。 3. Chatbot 內容開發：整理並編纂企業級 Chatbot 的問題與答案資料庫，涵蓋超過500個常見問題。 4. 數據分析與報告撰寫：分析客服案件

s a main engineer to develop the generic Data Service to queries and processing data from various database. establish a CI/CD pipeline to kubernetes for the inner platform to imporving the seculity and stable of the process. NLP Engineer,–, Ubestream. I Led and designed a chatbot service project in EC, using Django and MongoDB. To develop NLU services with Huggingface, PyTorch, and Keras, including intent classification, NER, etc. At the same time, led a junior engineer team to set and complete the tasks, team members including 18 interns and 4 full-time engineers

making the platform run faster and consume resources more efficiently. • Optimized performance by minimizing redundant API calls and leveraging React Query caching. This resulted in improvements to user experience and an increased level of adoption of the platform. • Developed custom web component modules to enhance the LoyJoy Chatbot's engagement and make it more personalized for users. • Conducted code reviews and provided constructive feedback to other developers to maintain code quality and standards. MayNovember 2021 Frontend React Developer SM Group • Translated UI/UX design wireframes to actual reusable code and implemented visual elements that