Jordan Smith Lvl 2 Technical Support Specialist – Integrity Marketing Group (contract) Dallas-Fort Worth Metropolitan Area, TX, USA Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support. Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring

career; from building business landing pages and design to campaign management & other communication projects. Experience Manager - Digital Marketing at SHL India JulDec 2023 Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising. Collaborate with internal teams to create landing pages and optimize user experience. Experienced campaign designer both HTML and rich-text media enabled templates. Effectively creating and managing user automation for engagement and ROI. Generate new leads by converting web traffic through CTA, landing pages, & Forms. Measure and optimize our paid marketing using vendor-specific dashboards, Google

module on notebook. I cooperated with cross functional teams and deal with quality and material shortage issues. We overcame all the difficulties and the project with this fancy light design entered the stage of mass production on time eventually. I served as contact window between IT and users. Collected user's needs and discussed the system solution with programmer. And system successfully generated the table that could make my colleagues work more efficiently. Education National Central University Industrial ManagementNational Chiao Tung University Industrial Engineering and ManagementSkills Word PowerPoint Excel Microsoft Office Cross Functional Communication

version updates. Achievement: - Completed, tested, and launched within three months, and it has been in operation for nearly a year. - Achieved an 81% "Very Positive" rating on Steam. 2. FiveToTheTenth : - This mobile app integrates various functions, including access control systems, payment processing for transactions, and reservation management, to provide convenience for the residents of the building. Supports IOS/Android. R&R: - Provided guidance to client-side developers for UI design, API integration, and the use of libraries. - Established server architecture and specifications. - Resolved technical issues related to software and hardware integration

Clark Wang - Statistics background, over 7 years working experience on data analysis and project management. - Be familiar with image generating skill for data augmentation. - Administrate Engineering Data Analysis system, and guide end-user to establish their own analysis flow. - Issue analysis relative knowledge and problem-solving skills - Good communication skills with the customer, business partner and team member - Efficiency, responsibility and aggressive at work with analytical mindset - CQE & CQT Certificate Taiwan 工作經歷 Senior Data Scientist • PTI 力成科技 五月Present i. In charge of defect image of data augmentation task

Austin, TX Test Engineer HCL/Facebook - Evaluated test results and generated detailed reports for development teams, enabling effective communication and collaboration between QA and development teams AprSep 2018 Yokohama, Japan Android Engineer NTTDATA MSE - Executed rigorous unit and integration testing protocols to bolster software quality and reliability, significantly improving user experience while mitigating the prevalence of bugs and system errors. - Engineered an Android application leveraging Bluetooth and QR Code technologies for efficient tracking of company devices, markedly optimizing device management and maintenance operations. EducationGeorgia Institute of Technology Master of Computer Science Atlanta,GA (Part-timeThe University of

internal and external clients. Bengaluru , Karnataka , India Portfolio Website: https://raunak1264.github.io/raunakweb/ [email protected] ContactWork Experience JanPresent ServiceNow ITOM Developer Cognizant Technology Solutions Responsibilities Implementing and maintaining the ServiceNow ITOM platform, including its various components such as Event Management and Discovery. Installation/migration/maintenance of MID servers. Configuring and customizing the platform to meet specific business needs and requirements. REST API Integrations, Regular Discovery of various CI classes in CMDB. Managing users, security, and access controls within the ServiceNow instance. Ensuring