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CakeResume Talent Search

Advanced filters
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Ready to interview
Not open to opportunities
Taiwan
Taipei, Taiwan
Taipei City, Taiwan
台灣
British Columbia, Canada
Canada
China
Cyprus
Dubai, United Arab Emirates
Faridabad, India
India
Irvine, United States
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Design
Marketing / Advertising
Media / Communication
Customer Service
Management / Business
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Culture / Media / Entertainment
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Advertising / Marketing / Agency
Banking / Insurance / Finance
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Less than 1 year
1-2 years
2-4 years
4-6 years
6-10 years
10-15 years
More than 15 years
AI Smart Matching
On
Bentley University
Cornerstone International Community College of Canada
Illinois Institute of Technology
Indira Gandhi National Open University
National Taipei University of Technology
National Taiwan Normal University
Seoul National University
Shih Hsin University
University of Birmingham
University of East Anglia
University of International Business and Economics
University of Nottingham
Waseda University
Yuan Ze University
इंदिरा गांधी राष्ट्रीय मुक्त विश्वविद्यालय
世新大學
元智大學
國立台北科技大學
國立臺北科技大學
國立臺灣師範大學
对外经济贸易大学
早稻田大學
서울대학교
Taiwan
United States
Singapore
Taipei, Taiwan
台灣
Australia
Canada
China
Coos County, Oregon, United States
Coos, Oregon, United States
Cyprus
Deutschland
Dubai, United Arab Emirates
Germany
India
Irvine, United States
London, United Kingdom
New Taipei City, Taiwan
Oregon, United States
Shanghai, China
Full-time
Excel
photoshop
Google Analytics
PowerPoint
Product Management
Project Management
Adobe Creative Suite
Data Analysis
Git
GitHub
No
Yes
1-5 people
5-10 people
15+ people
Within one month
Within two months
Within six months
Within one year
More than one year
Back-End Engineer, Full Stack Engineer, Front-End Engineer
Content Manager, Content and Social Manager, Content Editor
Content Strategist and Copywriter
Customer Service Specialist
Engineering Manager
Fintech
Flutter Developer
Key Account manager in Business Development Department
Lead/Senior Game Designer
Manager Assistant
Bachelor of Arts (BA)
Bachelor of Business Administration (BBA)
Bachelor of Science (BS)
Master of Arts (MA)
Master of Business Administration (MBA)
Master of Fine Arts (MFA)
Master of Science (MS)
Master’s Degree
Non-Degree Program (e.g. Coursera certificate)
Other
Associate
Bachelor
Master
2019
2016
2013
2012
2011
2010
2009
2008
2006
2004
Current company
Off
Select all
700 Club, CBN Asia
AAPD - As a product designer
ABCC
AL KHAIL REAL ESTATE
ALJAZIRA TRAVEL AND TOURISM
Advantech
Aihuanhuan Energy
Algoritz Technologies
Amber Group - Amber Crypto Taipei, Taiwan
AppWorks School
Interested in working remotely
Not interested in working remotely
Remote Only
Part-time freelancer
Non-freelancer
English - Professional
Chinese - Native or Bilingual
English - Intermediate
English - Native or Bilingual
Arabic - Native or Bilingual
Chinese - Beginner
Chinese - Fluent
English - Fluent
German - Beginner
Greek - Intermediate
English
Chinese
4-6 years
6-10 years
10-15 years
More than 15 years
  • Exclude read results
  • Show all experiences
Avatar of Calvin Chen.
Avatar of Calvin Chen.
Calvin Chen
Content Manager @DRS
・
2020 ~ Present
Content Strategist and Copywriter
Within one month
publish via PRNewswire. 友訊科技 (D-LINK), Technical Writer, JuneNovCompose, update, revise and maintain manuals, datasheets, user guides for company products. Work Experience - Ensure consistent format and tones are delivered. Company products include mesh routers, switches, extenders, IP cameras, and IoT devices. - Proofread marketing content. - Coordinate with product managers to provide timely document revisions. 善恩創新 (DRS), Content Manager, FebJuneCreate and manage content across multiple clients on Amazon. Perform content localization with great quality while under tight schedule. Respond and adapt to feedback from consumers in real time
MailChimp
Amazon Listings
Pages
Employed
Full-time / Interested in working remotely
4-6 years
國立台灣師範大學
・
英語
Avatar of Peter Chien.
Offline
Avatar of Peter Chien.
Offline
Peter Chien
Senior Customer Service Representative @Amber Group - Amber Crypto Taipei, Taiwan
・
2020 ~ Present
Customer Service Specialist
More than one year
Amber's investment products to clients • Assist users with navigating the app and demonstrate the functions available • Test app upgrades and provide feedback to internal teams • Capture bugs and report them to developers • Troubleshoot with clients and provide technical support • Handle clients' feedback, suggestions and bug reports • Help with app content localization and translation(English and Mandarin) • Train new teammates and provide support • Manage and update articles in Help Centre OiKid Education, Online English Instructor, Sep 2019 ~ Apr 2020 • Preparing and delivering lessons to improve students' reading, writing, and conversing skills • Tailoring teaching style following students' needs • Tracking and reporting
Communication Skill
Critical Thinker
Resolve Customer Complaints
Employed
Full-time / Interested in working remotely
6-10 years
Capilano University - Vancouver, Canada
・
Bachelor of Business Administration BBA
30+
Avatar of Dandy Chen.
Avatar of Dandy Chen.
Dandy Chen
Frontend Engineer @Buyandship
・
2019 ~ Present
Back-End Engineer, Full Stack Engineer, Front-End Engineer
Within two months
websites. Integrated one-on-one video call functionality with shopping features using the Agora API. Frontend Engineer Buyandship, Aug 2019 ~ Jul 2021 Develop and maintain official website Utilized Vue with composition-api and TypeScript for frontend development. Manage and bundle to static website by webpack, and prerender localization content. Implement RWD, support different size of devices. Use Google Map API Develop application Developed mobile applications for iOS and Android using Flutter. Senior Engineer ADVANTECH, Feb 2019 ~ Aug 2019 Utilized Tcl/Tk and web technologies to validate circuits with OrCAD, aiding the layout team
PHP
Vue
scss/sass
Employed
・
Not open to opportunities
Full-time / Not interested in working remotely
4-6 years
National Taipei University of Technology
・
Computer Science and Information Engineering
Avatar of the user.
Avatar of the user.
Available for paid companies
主管職
More than one year
Word
Illustrator
PowerPoint
Full-time / Not interested in working remotely
6-10 years
致理科技大學
・
多媒體設計
Avatar of the user.
Avatar of the user.
Available for paid companies
Past
Head of Information Technology @Aihuanhuan Energy
・
2021 ~ 2023
Engineering Manager
Within one month
Leadership + Management
Engineering Management
Product Management
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
元智大學 Yuan Ze University
・
Computer Science
Avatar of 楊堉承 (Joe).
Avatar of 楊堉承 (Joe).
楊堉承 (Joe)
Community Lead @The Oasians
・
2021 ~ Present
Fintech
Within one month
Discord membership surged by 14.40%. Trend Analysis and Campaign Design: Spearheaded campaigns boosting overall impressions by 5.03% to over 4.13M across platforms. Educational Content Creation: Developed educational videos significantly enhancing engagement for English-speaking audiences. JanuaryPresent Community Lead • The Oasians Blockchain Content Studio focused on informative and engaging digital content. Led a 5,000-member community, producing diverse content including blogs, PR, and video scripts. Enhanced organizational visibility through strategic collaboration with product, marketing, and design teams. Implemented SEO best practices to maximize content reach and visibility.
Communication
Employed
Full-time / Interested in working remotely
4-6 years
University of Birmingham
・
International Business
Avatar of the user.
Avatar of the user.
Available for paid companies
Past
Flutter Developer @Rabbit Feet Entertainment
・
2021 ~ 2022
Flutter Developer
Within one month
Android
JAVA
RESTful API
Unemployed
Full-time / Remote Only
4-6 years
Cornerstone International Community College of Canada
・
Web and Mobile Development
Avatar of 陳宜伶.
Avatar of 陳宜伶.
陳宜伶
Past
Reginal Marketing Manager 台灣區行銷經理 @EventXtra, Hong Kong
・
2021 ~ 2023
SEO specialist
Within one month
消息) 英翻中美股科技財報(亞馬遜、Google、AMD、微軟、蘋果、美光、高通、恩智浦etc..) 作品連結 Bridgeman Image - Content Development Assistant , Oct 2018 ~ Dec 2018 Translated, edited and proofread Chinese fine art content across for online database Gem and exhibition captions in Chinese Initiated projects to help sales and research archive to find suitable content- Facilitate content for weekly e-newsletters Assembled different metadata of artists and museums, managing art content on digital platform on Bridgemanimages.com Prioritized projects and acquired
Excel
PowerPoint
Photoshop
Unemployed
Full-time / Remote Only
4-6 years
University of East Anglia
・
應用翻譯
Avatar of Saha Chuang.
Avatar of Saha Chuang.
Saha Chuang
Figma 課程助教 @AAPD - As a product designer
・
2023 ~ Present
Product Designer
Within one year
[email protected] Work Experience Arc & Codementor Product designer | AugNow Arc is a remote career platform for both company and developers to match remote jobs from anywhere. My main projects: ・ Client-side onboarding process redesign ・ Client-side dashboard redesign ・ Company profile editor ・AI applications (matching tool, content generator) Pinkoi Growth designer | AprAug 2022・2 yrs 5 mos Participated in Growth projects as UIUX designer and project owner which contribute to business goals (Acquisition, Activation, Retention.) Employs data-driven approach in experiment design and makes strategic decisions based on data analysis that align with key metric
Coordination Skills
Good Communication
Advertising
Employed
Full-time / Not interested in working remotely
4-6 years
University of Nottingham
・
Human Computer Interaction
Avatar of Jack.
Avatar of Jack.
Jack
UX Researcher/Designer
Within one year
Jack Sr. UX Researcher Master of Science in Human Factors in Information Design. 15+ years of experience in software testing and evaluation, technical editing/writing, web site management, software localization, and E-commerce. Seeking a position as a member of a multi-disciplinary usability team committed to fostering excellence in the user experience. 工作經歷 User Researcher • Rosetta.ai JulySeptember 2022 Advertising Project Manager • LiTV MayJuly 2022 Created and managed timelines for web-based and CTV-based advertising projects. Collaborate daily in one-on-one discussions with ad-ops, content
Usability Testing
User Interviews
Google Analytics
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
More than 15 years
Bentley University
・
Human Factors in Information Design

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
Avatar of Peter Chien.
Peter Chien
Customer Service Specialist
Amber Group - Amber Crypto Taipei, Taiwan
・
2020 ~ Present
Taipei City, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support
Fields of Employment
Work experience
More than 15 years work experience (6-10 years relevant)
Management
Skills
Communication Skill
Critical Thinker
Resolve Customer Complaints
Operational Strategies
photoshop
HTML5
Python
Shopify
Amazon Listings
EBay
shopee
Customer Relationship Management (CRM)
People Management
LOGISTIC OPERATIONS
Excel
Web Applications
edm management
Google Ads
Facebook Ads Manager
Languages
English
・
Native or Bilingual
Chinese
・
Native or Bilingual
Job search preferences
Positions
Customer Service Specialist
Job types
Full-time
Locations
Taipei, Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
Capilano University - Vancouver, Canada
Major
Bachelor of Business Administration BBA
Print
Hqoj0pw4r0ykzzvgrjms

Peter Chien

I am a dedicated worker with a strong work ethic. Detail-oriented with excellent organizational skills is what sets me apart from other candidates.

HIGHLIGHTS:
• Advanced proficiency in Microsoft Office and web-based platforms
• Positive nature; excellent team player but also a competent and independent worker
• Excellent communication skills – written, verbal, and electronic in Mandarin and English
• Accustomed to working in a fast-paced, high-pressure work environment; able to maintain a calm, positive attitude and enthusiasm regardless of circumstance
• A persistent problem solver and critical thinker


Technical Skill Set:
• I am familiar with HTML, SQL, Python, and domain management
• I am proficient with ticket and project management systems like Zendesk and Slack
• I enjoy learning new knowledge in technology
• I am proficient in excel and data management  

Customer Service Specialist
Taipei City, TW
[email protected]

Work Experience

Amber Group - Amber Crypto, Senior Customer Service Representative, Apr 2020 ~ Present

• Answer questions regarding our SOP, banking procedures, blockchain and cryptocurrencies via email, Telegram, and live chat
• Introduce Amber's investment products to clients
• Assist users with navigating the app and demonstrate the functions available
• Test app upgrades and provide feedback to internal teams
• Capture bugs and report them to developers
• Troubleshoot with clients and provide technical support
• Handle clients' feedback, suggestions and bug reports
• Help with app content localization and translation(English and Mandarin)
• Train new teammates and provide support
• Manage and update articles in Help Centre

OiKid Education, Online English Instructor, Sep 2019 ~ Apr 2020

• Preparing and delivering lessons to improve students' reading, writing, and conversing skills
• Tailoring teaching style following students' needs
• Tracking and reporting on students' progress
• Ensuring that equipment is in good working condition at all times
• Assigning activities to facilitate students' consolidation of learning materials

Jed North Apparel, Customer Service Supervisor, Oct 2015 ~ Dec 2018

• Supporting customer service team with incoming inquires and escalated issues via phone, email, and live chat
• Answer all the product-related inquires and help customers complete their transactions.
• Help customers track their packages and resolve shipping issues
• Process all the exchange and return requests
• Provide SOP and policy training to new team members
• Handle customer complaints and escalations
• Update FAQ and review customer service policies periodically

BT/A Advertising, Account Supervisor, Oct 2012 ~ Mar 2015

• Assisting customers with online purchases and event details
• Managing orders, client database, order fulfillment, and client inquires/complaints
• Providing phone and email support to customers and event vendors
• Managing Amex Delights website: uploading offers, editing offer information, managing system errors
• Editing HTML marketing emails
• Creating quarterly analysis report on sales, marketing email reach, and website traffic
• Analysis and evaluation of the user journey to optimize customers’ experience

Education

Capilano University, Bachelor of Business Administration BBA, 2005 ~ 2009

Resume
Profile
Print
Hqoj0pw4r0ykzzvgrjms

Peter Chien

I am a dedicated worker with a strong work ethic. Detail-oriented with excellent organizational skills is what sets me apart from other candidates.

HIGHLIGHTS:
• Advanced proficiency in Microsoft Office and web-based platforms
• Positive nature; excellent team player but also a competent and independent worker
• Excellent communication skills – written, verbal, and electronic in Mandarin and English
• Accustomed to working in a fast-paced, high-pressure work environment; able to maintain a calm, positive attitude and enthusiasm regardless of circumstance
• A persistent problem solver and critical thinker


Technical Skill Set:
• I am familiar with HTML, SQL, Python, and domain management
• I am proficient with ticket and project management systems like Zendesk and Slack
• I enjoy learning new knowledge in technology
• I am proficient in excel and data management  

Customer Service Specialist
Taipei City, TW
[email protected]

Work Experience

Amber Group - Amber Crypto, Senior Customer Service Representative, Apr 2020 ~ Present

• Answer questions regarding our SOP, banking procedures, blockchain and cryptocurrencies via email, Telegram, and live chat
• Introduce Amber's investment products to clients
• Assist users with navigating the app and demonstrate the functions available
• Test app upgrades and provide feedback to internal teams
• Capture bugs and report them to developers
• Troubleshoot with clients and provide technical support
• Handle clients' feedback, suggestions and bug reports
• Help with app content localization and translation(English and Mandarin)
• Train new teammates and provide support
• Manage and update articles in Help Centre

OiKid Education, Online English Instructor, Sep 2019 ~ Apr 2020

• Preparing and delivering lessons to improve students' reading, writing, and conversing skills
• Tailoring teaching style following students' needs
• Tracking and reporting on students' progress
• Ensuring that equipment is in good working condition at all times
• Assigning activities to facilitate students' consolidation of learning materials

Jed North Apparel, Customer Service Supervisor, Oct 2015 ~ Dec 2018

• Supporting customer service team with incoming inquires and escalated issues via phone, email, and live chat
• Answer all the product-related inquires and help customers complete their transactions.
• Help customers track their packages and resolve shipping issues
• Process all the exchange and return requests
• Provide SOP and policy training to new team members
• Handle customer complaints and escalations
• Update FAQ and review customer service policies periodically

BT/A Advertising, Account Supervisor, Oct 2012 ~ Mar 2015

• Assisting customers with online purchases and event details
• Managing orders, client database, order fulfillment, and client inquires/complaints
• Providing phone and email support to customers and event vendors
• Managing Amex Delights website: uploading offers, editing offer information, managing system errors
• Editing HTML marketing emails
• Creating quarterly analysis report on sales, marketing email reach, and website traffic
• Analysis and evaluation of the user journey to optimize customers’ experience

Education

Capilano University, Bachelor of Business Administration BBA, 2005 ~ 2009