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Definition of Reputation Credits
Peter Tsai
As a data analyst with experience in the field, I work on the Uber Eats Operations Team, where I develop dashboards to provide strategic insights, write complex SQL queries to extract data from multiple sources, and use data to solve business challenges.
My goal is to become a professional data analyst, leveraging my business acumen and data analytics skills to deliver data-driven strategic insights and solve business problems.
Education
National Chiao Tung University Sep. 2020 - Jun. 2022
Master's degree, Business Administration and Management - GPA: 4.22
Related Course: Big Data Analytics for Business Intelligence (Grade: A+)
Extracurricular Activities: National Taiwan University Data Analytics Club Member
University of Mannheim Feb. 2020 - Jun. 2020
Business Administration Exchange Student - Study Abroad Scholarship
National Sun Yat-Sen University Sep. 2016 - Jun. 2020
Bachelor's Degree, Finance - GPA: 4.03
Work Experience
Merchant Ops Specialist - Data Analytics • Uber Eats Jul. 2022 - Present
-Build automated dashboards with Python, SQL, and Google Sheets for APAC lead team, enabling them to monitor the legal compliance status of 70,000+ restaurants in Taiwan, resulting in a reduced churn rate from 28% to 0.5%
-Analyze campaign performance to develop actionable strategies that boost merchants' and platform's profits
-Provide regular updates on performance trends and insights to senior leadership and stakeholders
-Lead SQL training sessions for 10 team members to improve their capability to retrieve data independently
-Collaborate with cross-functional teams to identify key metrics and OKRs for tracking and reporting
Account Management Analyst Intern • inline Apps Oct. 2021 - Jun. 2022
inline is a booking management system helping 5,000+ restaurants to improve efficiency.
-Developed and managed over 20 dashboards in Google Sheets for monitoring restaurant reservations and food order performance across 5,000+ restaurants in Taiwan, Hong Kong, Singapore, Malaysia, and Australia
-Provided strategic recommendations to support restaurant partners by leading performance reviews in weekly team meetings and presenting Taiwan's restaurant reservation performance
-Implemented data pipeline automation using Python, Google Sheets, and Google Apps Script, resulting in a 95% reduction in manual processing time
Business Analyst Intern • Rainmaking Innovation Taiwan Jul. 2020 - Oct. 2020
Rainmaking Innovation is a UK leading firm for corporate innovation and strategy development.
-Developed a targeted marketing strategy for the newly launched pet insurance product by conducting regression analysis in Excel to identify the optimal approach to reach urban cat owners
-Estimated the potential market size of Taiwan's pet healthcare industry to be NT$20 billion using public data
Relevant Experience
[Side Project] Sign-up Rate Optimization • KKday Mar. 2022 - May 2022
KKday is a Taiwan-based e-commerce travel platform with over 1 million travelers.
-Managed and directed a team of 5 in processing behavioral data for 10 million users using GCP BigQuery
-Developed a Random Forest Machine Learning model using Python that achieved an impressive 97% accuracy rate in identifying key factors that impact visitor registration rate, including device type and visit frequency
-Suggested mobile apps download reminders and product recommendations adjustments to optimize sign-up rate
-Received approval for proposals from AI team lead, subject to feasibility studies
[Side Project] Customer Lifetime Value Optimization • SurveyCake Sep. 2021 - Dec. 2021
SurveyCake is a Taiwanese enterprise-level cloud survey service.
-Led 6 members to segment 100+ clients through K-Means clustering and defined customer value with RFM analysis
-Suggested new survey scenarios upsell strategy and usage tracking system to reduce customer churn rate
-Received commendations from SurveyCake's CEO and Account Manager team lead for implementing effective solutions
Licenses & Certifications
SQL Essential Training
Issued August 2021 · No Expiration Date
Managing and Analyzing Data in Excel (Office 365/Excel 2019)
Issued August 2021 · No Expiration Date
TOEIC Golden Certification, scored 960
The TOEIC Program
Issued February 2019 · No Expiration Date
IELTS Academic Overall Band Score: 7.5
IELTS
Issued June 2018 · No Expiration Date
Peter Tsai
As a data analyst with experience in the field, I work on the Uber Eats Operations Team, where I develop dashboards to provide strategic insights, write complex SQL queries to extract data from multiple sources, and use data to solve business challenges.
My goal is to become a professional data analyst, leveraging my business acumen and data analytics skills to deliver data-driven strategic insights and solve business problems.
Education
National Chiao Tung University Sep. 2020 - Jun. 2022
Master's degree, Business Administration and Management - GPA: 4.22
Related Course: Big Data Analytics for Business Intelligence (Grade: A+)
Extracurricular Activities: National Taiwan University Data Analytics Club Member
University of Mannheim Feb. 2020 - Jun. 2020
Business Administration Exchange Student - Study Abroad Scholarship
National Sun Yat-Sen University Sep. 2016 - Jun. 2020
Bachelor's Degree, Finance - GPA: 4.03
Work Experience
Merchant Ops Specialist - Data Analytics • Uber Eats Jul. 2022 - Present
-Build automated dashboards with Python, SQL, and Google Sheets for APAC lead team, enabling them to monitor the legal compliance status of 70,000+ restaurants in Taiwan, resulting in a reduced churn rate from 28% to 0.5%
-Analyze campaign performance to develop actionable strategies that boost merchants' and platform's profits
-Provide regular updates on performance trends and insights to senior leadership and stakeholders
-Lead SQL training sessions for 10 team members to improve their capability to retrieve data independently
-Collaborate with cross-functional teams to identify key metrics and OKRs for tracking and reporting
Account Management Analyst Intern • inline Apps Oct. 2021 - Jun. 2022
inline is a booking management system helping 5,000+ restaurants to improve efficiency.
-Developed and managed over 20 dashboards in Google Sheets for monitoring restaurant reservations and food order performance across 5,000+ restaurants in Taiwan, Hong Kong, Singapore, Malaysia, and Australia
-Provided strategic recommendations to support restaurant partners by leading performance reviews in weekly team meetings and presenting Taiwan's restaurant reservation performance
-Implemented data pipeline automation using Python, Google Sheets, and Google Apps Script, resulting in a 95% reduction in manual processing time
Business Analyst Intern • Rainmaking Innovation Taiwan Jul. 2020 - Oct. 2020
Rainmaking Innovation is a UK leading firm for corporate innovation and strategy development.
-Developed a targeted marketing strategy for the newly launched pet insurance product by conducting regression analysis in Excel to identify the optimal approach to reach urban cat owners
-Estimated the potential market size of Taiwan's pet healthcare industry to be NT$20 billion using public data
Relevant Experience
[Side Project] Sign-up Rate Optimization • KKday Mar. 2022 - May 2022
KKday is a Taiwan-based e-commerce travel platform with over 1 million travelers.
-Managed and directed a team of 5 in processing behavioral data for 10 million users using GCP BigQuery
-Developed a Random Forest Machine Learning model using Python that achieved an impressive 97% accuracy rate in identifying key factors that impact visitor registration rate, including device type and visit frequency
-Suggested mobile apps download reminders and product recommendations adjustments to optimize sign-up rate
-Received approval for proposals from AI team lead, subject to feasibility studies
[Side Project] Customer Lifetime Value Optimization • SurveyCake Sep. 2021 - Dec. 2021
SurveyCake is a Taiwanese enterprise-level cloud survey service.
-Led 6 members to segment 100+ clients through K-Means clustering and defined customer value with RFM analysis
-Suggested new survey scenarios upsell strategy and usage tracking system to reduce customer churn rate
-Received commendations from SurveyCake's CEO and Account Manager team lead for implementing effective solutions
Licenses & Certifications
SQL Essential Training
Issued August 2021 · No Expiration Date
Managing and Analyzing Data in Excel (Office 365/Excel 2019)
Issued August 2021 · No Expiration Date
TOEIC Golden Certification, scored 960
The TOEIC Program
Issued February 2019 · No Expiration Date
IELTS Academic Overall Band Score: 7.5
IELTS
Issued June 2018 · No Expiration Date