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Support Retail Specialist @Teletech
2022 ~ 2024
Within one month
Word
Google Sheets
Google Drive
Unemployed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
TESDA: Technical Education and Skills Development Authority
Introduction to Caregiving
Avatar of Mai Ki.
Avatar of Mai Ki.
Data Entry Specialist/Booking Agent @E-assist Virtual Outsourcing Services
2020 ~ Present
E-assist Virtual Outsourcing Services/Data Entry Specialist
Within one year
Christine Maike · Virtual Assistant · Customer Service Representative· Data Entry Specialist· ESL Teacher Cebu City, Cebu, Philippines Personal Details Date of birth: November 7, 1995 Gender: Female Nationality: Filipino Civil Status: Single Skills Email Management Calendar Management Chat Support Data Entry Shopify VA Microsoft Office/Google Docs Administrative Skills Work Experience Data Entry Specialist/Booking Agent • E-assist Virtual Outsourcing Services NovemberPresent As a Data Entry Specialist/Booking Agent, I was tasked with performing more essential transportation tasks. Tasks include quoting customer requests, tracking shipments, scheduling pending shipments, tracking and tracing existing shipments and shipment updates to
Interpersonal Skills
Ability To Work Under Pressure
Project Completion
Full-time / Remote Only
4-6 years
Cebu Technological University
Bachelor of Science in Development
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Avatar of the user.
Freelance (NFT Discord Moderator) @JRNY Club
2022 ~ Present
Customer Service Representative/Administrative Staff
More than one year
Marketing
Microsoft Office
Google Drive
Full-time / Interested in working remotely
6-10 years
Aphrodite Training and Assessement Services
Call Center Training NCII
Avatar of Retno Widiantoro.
Avatar of Retno Widiantoro.
Customer Experience & Support Logistic @Janio Asia
2020 ~ Present
Customer Success / Marketing Specialist / Account Executive / Operation / Community
Within three months
up customer cases/inquiry. Make report lost parcel to the client and followed up with the claims team. Outbound email/calls to the client regarding the delivery exception (Bad address/Rejected by the consignee/Prohibited items). A day 30/ticket. Customer Support ECommerce PT Bimasakti Multi Sinergi, Indonesia • OctoberJune 2020 Interaction with customers using multiple channels, such as: Calls: Both Inbound & Outbound, Live Chat, Freshdesk email, WhatsApp Business, Social Media Platform. Monitoring and ensuring all payment/order from customers running well with helpdesk tools (CPanel/API), and minimizing
Excel
Email Management
Email Support
Employed
Full-time / Interested in working remotely
4-6 years
University Technology of Yogyakarta, Indonesia
Informathics
Avatar of the user.
Full-time / Interested in working remotely
6-10 years
Avatar of Payal Prajapati.
Avatar of Payal Prajapati.
Software Developer @Siemens Technology
2018 ~ Present
Software Developer
More than one year
on in-built tools to help ease the process for the development teams. Have working Experience with TFS server, MTM. Worked with PSExec tool to execute test cases on remote machines for verifying remote assist related test cases. [2 machines are involved for such scenarios]. Projects : Support Soft - A self-heal plus assisted support product. The product has both desktop and web applications. It is a highly technical product which contains modules like Chat Support, Ticket Request System, Account Management, Remote Support and self-heal. Centralized Run Environment - Project uses TCM.exe
Automation Framework Development
Team Foundation Server
Powershell Scripting
Full-time / Interested in working remotely
4-6 years
Krupajal Engineering College
Bachelor of Technology B.Tech. Computer Science and Engineering
Avatar of Kim Anh.
Avatar of Kim Anh.
Past
Cook @Scmc clubhouse
2023 ~ 2024
Cook
Within three months
cuối năm Support the team to prepare ingredients for cooking for year-end parties and events Baker • Petit coffee and bread thángtháng| partime job Hỗ trợ công việc nướng bánh vào ca đêm với sự sắp sếp của quản lý . Đảm bảo sản phẩm bánh đúng số lượng và chất lượng Support baking work on night shift . Make sure bread products are correct and quality Demi • Minamoto Japanesse restaurant thángtháng| hot-cold kitchen Chịu trách nhiệm làm cá , sushi , sashimi . Kiểm tra hàng hoá và kiểm kê số lượng tồn kho hàng tháng để vừa đánh ứng
Excel
PowerPoint
word
Unemployed
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Cet
Bếp
Avatar of Brahian Steveen Giraldo Medina.
Senior Web Developer
More than one year
and development of the new projects. Analysis and compilation of requirements. Develop new functionality to applications in production. Management of MySQL databases. Creation of web services (SOAP, REST) Studies Universidad Autónoma de Occidente, 2013 Computer technologist Idioms Native Spanish Intermediate English Projects ChatPlus Application to give support (CHAT) in real time Backend: API rest with NodeJs, Express, mongoDB and WebSockets with (Socket.io) Frontend: Angular 4, TypeScript, JavaScript, HTML, CSS Creation of a widget to embed the chat in the different clients Pymes+2 Accounting software Develop different modules that make up the application
Node.js
PHP
JavaScript
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Universidad Autonoma de Occidente
Informatica
Avatar of Jonathan.
Avatar of Jonathan.
Consultant – Owner @亮點顧問有限公司 - Enlightened Consulting
2018 ~ Present
Consultant - Owner
Within one month
enlightenedservices.org - Provide wealth solutions to clients – https://brighttrades.net General Manager • 波思貝有限公司 - Posebay AugustApril 2023 Marketing agency - Hire and manage a marketing team : marketing manager, operations manager, and customer service agents and manager. - Set up and manage live chat, advertising, support ticketing, social media, SEO & build websites - Manage client's marketing budget in the cryptocurrency, casino and camping industries Finance Manager • Iron Group SeptemberOctoberHired and mentored accountants & payment-assistant - Centralized consolidation and month-end processes across all entities which caused closing and consolidation times to be halved.
Communication
CRM
Digital Marketing
Employed
Full-time / Interested in working remotely
6-10 years
Chartered Institute of Management Accountants
Certificate in Business Accounting
Avatar of Zahid Saleem.
Avatar of Zahid Saleem.
Freelancer @Freelancer at PeoplePerHour
2023 ~ Present
Within one year
saleem/ Work Experience FebruaryPresent Lahore, Pakistan Freelancer at PeoplePerHour https://www.peopleperhour.com/freelancer/business/zahid-saleem-customer-support-email-support-qvwaymm#offers Market research & Sales (Remote), Lead Generate (Remote), Appointment Setter (Remote), Data Entry & Research (Remote), Customer Service (Remote), Customer Support - Live Chat, Email handling & Phone Calls (Remote), Virtual Assistant (Remote), Debt Collector (6 month project - Remote), Complaints Handling (Remote), Social media Post Creation (Posts, Videos at Canva), Virtual Assistant Business Development JanJan 2023 Lahore, Pakistan Customer Support Supervisor Digital Billing Services Leading a team & managing customer service representatives.
Canva
Google Drive
Communication
Employed
Full-time / Interested in working remotely
10-15 years
University of the Punjab
Sociology

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Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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Within one month
CTO
NextDrive
2020 ~ Present
Taipei, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Software Engineer
Fields of Employment
Internet of Things (IoT), Internet
Work experience
More than 15 years
Management
I've had experience in managing 5-10 people
Skills
Ruby on Rails
AWS
Backend Developer
Languages
Chinese
Native or Bilingual
Japanese
Intermediate
English
Intermediate
Job search preferences
Positions
Senior Software Engineer, Principal Software Engineer, Engineering Manager
Job types
Full-time
Locations
Japan, USA, Taiwan, Canada
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
National Tsing Hua University (清華大學)
Major
attended, Ph.D. program in Computer Science (博士班肄)
Print

Peter (游博舜)
YU PO SHUN

App Team Lead

  Taipei, Taiwan

Peter has 20+ years of experience as a Software Developer and Team Lead, including:

  • Led and mentored a software team of 3~8 programmers, including iOS, Android, and Backend.
  • Maintain the infrastructure of private cloud and public cloud platforms by AWS.
  • An SA/SD with substantial hands-on experience in software development by using Ruby/RoR(3y+), JavaScript/Nest(5y+), and Kotlin/Java(7y+) program language.

Work Experience

Feb 2022 - Present

NextDrive Co., Taipei, Taiwan

Backend Lead / New Energy Business Japan Tech Lead / App Lead (3y+)

•    Directed a cross-functional team of backend developers and app programmers to successfully deploy 10+ mobile applications and 8+ cloud-based services, enhancing customer engagement and satisfaction.

•    As backend lead, spearheaded the development of an Energy Management System for the Japanese market, architecting a robust backend solution on AWS EKS that enhanced data processing capabilities for major electricity providers.

•    As the Technical Lead for NEBJP, orchestrated a comprehensive cross-functional collaboration between QA, SRE, and support teams. Led extensive end-to-end testing and rapid response initiatives, significantly improving system reliability and operational readiness in production environments.

•    In my role as Application Lead, I championed the adoption of Agile methodologies, serving as Scrum Master for multiple high-impact projects. I fostered a culture of collaboration and continuous improvement by implementing pair programming practices, which elevated code quality and eradicated code inefficiencies.

Jan 2017 - Jan 2020

Rooit Inc., Taipei, Taiwan

Co-founder & CTO (3y+)

•    Create, develop, architect, maintain, and enhance the backend of chat application Rooit with MAU of over 150,000 and more than 600,000 registered users. Lead a team of 5 on the project.

•    Build a real-time message-sending system from scratch using Ruby on Rails and Node framework. Which integrates MQTT Server, Google Firebase, NoSQL, and relational database constructed on cloud provider Amazon AWS. As a Dev-Ops to operate the whole backend about vertical and horizontal scaling for user growth. GCP is included for now.

•    Implement and follow Restful API for Applications to communicate fast and efficiently, even our server located in Japan.

•    Join and be accepted by the world-famous accelerator TechStars in Singapore by working hard with the co-founder for over three months to expand the user base in South Asia.

•    Made ‘Rooit’ become the first Taiwan startup to fund-raise from Rakuten Japan.

•    Build a Facebook Messenger chatbot based on the AWS cloud environment for the 'Rooit' campaign on the fan's page to reach over 100,000 users. It dynamically responds to use when users interact with the fan's page. Also, integrate it with the 'Rooit' app to chat between Messenger and mobile app clients.

•    Build a data room using Fluentd and Ruby parser integrated with backend application and MySQL database to provide system status to VC.

•    Link Slack with the system alarm and continue deploying the system, giving developers a global view of the developer environment.

•    Creating a remote team culture allows us to communicate smoothly with members from the US, Singapore, and Taiwan.

•    Design and set up a flexible backend by micro-service on EC2 / ECS that makes our system scale in and out dynamically depending on user behavior.

•    Create a transparent and clear workflow for the customer service team to report the issue to the RD team and respond to the user rapidly.

•    Guide team members to run daily meetings, no matter if they are remote. It allows us to change our next step very quickly.

•    Android system component customization and application development.

Oct 2007 - Dec 2016

Institute for Information Industry, Taipei, Taiwan

Senior Engineer (9y+)

•    Technology transfer self-design, implementation, and optimization of fault tolerance algorithm in C programming language for redundant ring network topology to fast recovery from wired networks less than 15 milliseconds.

• I hacked the Linux kernel with a proprietary protocol on Broadcom chipset to ultimately reduce the time limit of performance requirements.

•    Implement more than 10 parsers for each log format using JAVA programming language for the 3G/4G/LTE telecommunication backend management system covered by primary providers like Cisco, Nokia, and Huawei.

•    Represent the tech and spec team to negotiate with the support team in France and India to solve the issue across a different time zone. By using domain know-how and Linux system administration skills like shell script to help analyze and verify traffic data compared to the program.

•    Contribute to the Python open-source project by relocating to Okinawa, Japan, to collaborate with NTT Docomo's 'Ryu SDN controller,' also refined and pull requests to its document. 

•    Get a reward in the SDN (Software Defined Networking) research competition in Taipei by leading the RD team.

•    As a technical consultant, I visit the customer with the project manager by presenting our RD asset, then win several orders.

• Utilized language skills, including Japanese, to leverage many Japanese and US customers and be the host for the company in Taipei.

•    Innovate ideas and build the minimum value product to participate in internal startup competition and get the reward.

•    Always recruited by partner’s manager during finished projects, even providing their offer directly.

學歷

2005 - 2007

清華大學

National Tsing Hua University

attended Ph.D. program in Computer Science (博士班肄)

2002 - 2005

靜宜大學

Providence University

Master's degree in Biomathematics Bioinformatics, Bachelor's degree in Computer Science (碩士)

技能 Developer Skill


  • Program Language: Ruby, JavaScript, Kotlin/Java
  • Framework: Ruby on Rails, Nest, Spring Boot

  • Operating Systems: Mac, FreeBSD, Linux

  • Database: PostgreSQL, Cassandra (NoSQL)

  • Cloud: AWS, Firebase

  • Coding Tools: JetBrains IDE, VIM, shell script, Copilot

語言 Language


  • Native in Mandarin
  • Average in English
  • JLPT N3 in Japanese
Resume
Profile

Peter (游博舜)
YU PO SHUN

App Team Lead

  Taipei, Taiwan

Peter has 20+ years of experience as a Software Developer and Team Lead, including:

  • Led and mentored a software team of 3~8 programmers, including iOS, Android, and Backend.
  • Maintain the infrastructure of private cloud and public cloud platforms by AWS.
  • An SA/SD with substantial hands-on experience in software development by using Ruby/RoR(3y+), JavaScript/Nest(5y+), and Kotlin/Java(7y+) program language.

Work Experience

Feb 2022 - Present

NextDrive Co., Taipei, Taiwan

Backend Lead / New Energy Business Japan Tech Lead / App Lead (3y+)

•    Directed a cross-functional team of backend developers and app programmers to successfully deploy 10+ mobile applications and 8+ cloud-based services, enhancing customer engagement and satisfaction.

•    As backend lead, spearheaded the development of an Energy Management System for the Japanese market, architecting a robust backend solution on AWS EKS that enhanced data processing capabilities for major electricity providers.

•    As the Technical Lead for NEBJP, orchestrated a comprehensive cross-functional collaboration between QA, SRE, and support teams. Led extensive end-to-end testing and rapid response initiatives, significantly improving system reliability and operational readiness in production environments.

•    In my role as Application Lead, I championed the adoption of Agile methodologies, serving as Scrum Master for multiple high-impact projects. I fostered a culture of collaboration and continuous improvement by implementing pair programming practices, which elevated code quality and eradicated code inefficiencies.

Jan 2017 - Jan 2020

Rooit Inc., Taipei, Taiwan

Co-founder & CTO (3y+)

•    Create, develop, architect, maintain, and enhance the backend of chat application Rooit with MAU of over 150,000 and more than 600,000 registered users. Lead a team of 5 on the project.

•    Build a real-time message-sending system from scratch using Ruby on Rails and Node framework. Which integrates MQTT Server, Google Firebase, NoSQL, and relational database constructed on cloud provider Amazon AWS. As a Dev-Ops to operate the whole backend about vertical and horizontal scaling for user growth. GCP is included for now.

•    Implement and follow Restful API for Applications to communicate fast and efficiently, even our server located in Japan.

•    Join and be accepted by the world-famous accelerator TechStars in Singapore by working hard with the co-founder for over three months to expand the user base in South Asia.

•    Made ‘Rooit’ become the first Taiwan startup to fund-raise from Rakuten Japan.

•    Build a Facebook Messenger chatbot based on the AWS cloud environment for the 'Rooit' campaign on the fan's page to reach over 100,000 users. It dynamically responds to use when users interact with the fan's page. Also, integrate it with the 'Rooit' app to chat between Messenger and mobile app clients.

•    Build a data room using Fluentd and Ruby parser integrated with backend application and MySQL database to provide system status to VC.

•    Link Slack with the system alarm and continue deploying the system, giving developers a global view of the developer environment.

•    Creating a remote team culture allows us to communicate smoothly with members from the US, Singapore, and Taiwan.

•    Design and set up a flexible backend by micro-service on EC2 / ECS that makes our system scale in and out dynamically depending on user behavior.

•    Create a transparent and clear workflow for the customer service team to report the issue to the RD team and respond to the user rapidly.

•    Guide team members to run daily meetings, no matter if they are remote. It allows us to change our next step very quickly.

•    Android system component customization and application development.

Oct 2007 - Dec 2016

Institute for Information Industry, Taipei, Taiwan

Senior Engineer (9y+)

•    Technology transfer self-design, implementation, and optimization of fault tolerance algorithm in C programming language for redundant ring network topology to fast recovery from wired networks less than 15 milliseconds.

• I hacked the Linux kernel with a proprietary protocol on Broadcom chipset to ultimately reduce the time limit of performance requirements.

•    Implement more than 10 parsers for each log format using JAVA programming language for the 3G/4G/LTE telecommunication backend management system covered by primary providers like Cisco, Nokia, and Huawei.

•    Represent the tech and spec team to negotiate with the support team in France and India to solve the issue across a different time zone. By using domain know-how and Linux system administration skills like shell script to help analyze and verify traffic data compared to the program.

•    Contribute to the Python open-source project by relocating to Okinawa, Japan, to collaborate with NTT Docomo's 'Ryu SDN controller,' also refined and pull requests to its document. 

•    Get a reward in the SDN (Software Defined Networking) research competition in Taipei by leading the RD team.

•    As a technical consultant, I visit the customer with the project manager by presenting our RD asset, then win several orders.

• Utilized language skills, including Japanese, to leverage many Japanese and US customers and be the host for the company in Taipei.

•    Innovate ideas and build the minimum value product to participate in internal startup competition and get the reward.

•    Always recruited by partner’s manager during finished projects, even providing their offer directly.

學歷

2005 - 2007

清華大學

National Tsing Hua University

attended Ph.D. program in Computer Science (博士班肄)

2002 - 2005

靜宜大學

Providence University

Master's degree in Biomathematics Bioinformatics, Bachelor's degree in Computer Science (碩士)

技能 Developer Skill


  • Program Language: Ruby, JavaScript, Kotlin/Java
  • Framework: Ruby on Rails, Nest, Spring Boot

  • Operating Systems: Mac, FreeBSD, Linux

  • Database: PostgreSQL, Cassandra (NoSQL)

  • Cloud: AWS, Firebase

  • Coding Tools: JetBrains IDE, VIM, shell script, Copilot

語言 Language


  • Native in Mandarin
  • Average in English
  • JLPT N3 in Japanese