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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Area Sales Manager @PT Suntory Garuda Beverage2022 ~ Present
・
Area Sales Manager
Within two months
Supervisor • PT. Fastrata Buana (Kapal Api Global) NovemberJanuari 2022 •Mengkoordinir tim penjualan, agar dapat meningkatkan tingkat penjualan dan memastikan penjualan sesuaidengan target. •Membantu Tim Sales dan memberikan pelatihan dalam mencari, melayani dan memaintain konsumen. •Membuat strategi-strategi penjualan dan mensosialisasikan kepada tim sales. •Memberikan laporan penjualan tim sales baik itu mingguan, bulanan atau tahunan. •Memonitoring aktivitas tim sales. •Memonitoring penjualan dan pembayaran customer dari tim sales. PendidikanUniversitas Indraprasta PGRI Teknik Informatika Skil Microsoft Office Field Operations Maintain Relationships Trading Terms Account Management Traditional Market Modern Market Problem Solving Bahasa English — Menengah Indonesian — Lancar
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Universitas Indraprasta PGRI
・
Teknik Informatika
Team Lead Manager of Technical Operation @Finstek - GMI2023 ~ Present
・
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within two months
Annelics Huang Team Lead Manager of Technical Operation Taipei City, Taiwan As the Team Lead Manager of Technical Operation at Finstek, a global provider of forex trading and IT solutions, I am responsible for leading, recruiting, and training a cross-functional team of technical operation engineers. I also propose and participate in administration of new features and functionalities for the trading systems and CRM, using my skills in C#, HTML, CSS, JavaScript, TCP/IP, VPN, and Azure Cloud/Devops. I have more than six years of experience in IT/system operation/helpdesk, working
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
・
Industrial Engineering
襄理 @中國信託商業銀行2022 ~ Present
・
軟體工程師
Within one month
學習、深度強化學習、5G 論文: 探討社群媒體對抗式攻擊與防禦對股市交易影響 : 以 Twitter 情感分析為範例 (Exploring Social Media Adversarial Attack and Defense on Stock Trading Effect: Twitter Sentiment Analysis as an Example) Chung Yuan Christian University 資訊管理學系 •於大三時曾擔任過系學會會長，帶領二十幾名的幹部與成員，負責規劃全系一
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chengchi University
・
資訊科學系
Within one month
. Writing unit test for Catch-e API and HubSpot API. Participating in pair programming sessions to enhance code quality and effeciency. Backend PHP Developer • Manifera Software Development MayMay 2021 Project: Trustineo Trustineo is an intermediary exchange between African sellers and Singaporean buyers, dealing in bulk orders. Trading products include coffee, rubber, cashew nuts, and cocoa. Tech stack: Laravel, VueJS, MySQL, RESTful API, Swagger. Responsibilities Creating API for cart funtion. Creating API for requesting quote, which means that system will create an order and send email to notify Trustineo admin, seller, and buyer.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Past
Data Engineer @Rooit Inc. (XO App)2023 ~ 2023
・
AI工程師、機器學習工程師、深度學習工程師、資料科學家、Machine Learning Engineer、Deep Learning Engineer、Data Scientist
Within one month
究所, 2012 ~ 2017 中國醫藥大學(China Medical University), 學士學位, 生物醫學影像暨放射科學學系, 2009 ~ 2012 培訓 Coursera - Programming with Google Go Specialization - Google IT Support Professional Certificate - Blockchain Specialization Udactiy - AI for Trading Udemy - Graph Theory Algorithms - Social Network Analysis and Graph Analysis using Python - Python 機器學習 專案 Twitch Raffle Bot http://github.com/birsbear/twitch_raffle - 利用Twitch訂閱者名單設定不同**訂閱時間
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
中國醫藥大學(China Medical University)
・
臨床醫學研究所
Supervisor @Capital Asset Exchange & Trading, LLC2021 ~ Present
・
Project Manager, Consultant
Within one month
Employed
・
Ready to interview
Full-time / Remote Only
4-6 years
Chang Jung Christian University
・
Bachelor's degreeIntern @商業發展研究院 Commerce Development Research Institute2023 ~ Present
・
Program Manager
Within one month
Studying
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Yang Ming Chiao Tung University
・
Global MBA ProgramKepala Toko @CV. Viera Oleh Oleh2023 ~ Present
・
STORE MANAGER
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Medan Area
・
Akuntansi
Offline
Offline
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
Team Lead and representatives. Alphabit Fintech MayAugust 2022 Achievement: Establishment of FAQ/ Help Center by collaborating with PM and Marketing. Collaborating with colleagues to complete internal/ external document translation. Searching and analysing the highlight and downlight of various cryptocurrency wallets. Main Duties: Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels. Doing site-check regularly to ensure the statistics on the official websites display correctly. Tracking ticket status and collecting data on Jira platform. Managing Telegram ...
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文
Operation Manager @JAI YANG CO., LTD2018 ~ Present
・
Within one month
SHIANG-YU WANG Phone:E-mail: [email protected] Tainan City, Taiwan A committed and highly focused professional with multiple years of experience managing mechanical parts exporting. Versed in customer relations, troubleshooting, contract negotiations, procurement, supply chain management, and solving quality problems. WORK EXPERIENCE Operation Manager • JAI YANG CO., LTD | FebPresent/ Tainan, Taiwan The exporting trading company, specialized in Mechanical Parts( motorcycle, automobile, mower, wheel chair, ...etc) Procurement & Cost-Benefit Analysis Discovered profitable suppliers / potential customers and initiate business partnership. Offering competitive quotation to customers. Supply
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Languages International(Auckland, New Zealand)
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project Management, Local Manager, CRM Specialist
Fields of Employment
Games, Cyber Security, Software
Work experience
10-15 years work experience (4-6 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Job search preferences
Positions
Team Leader
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
淡江大學 Tamkang University
Major
法文
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service
Referees
Name: Barbara Cassar
Organisation: Klipspringer Pty. Ltd. Position: Supervisor
Tel: +613-93181000
Name: Chris Yu
Organisation: Crazysales.com.au Position: Warehouse Manager
Tel: +613-95480224#114
Email: [email protected]
Name: Zhang, Chen-Quan (Former Field Supervisor in the upstream company - Overseas Engineering & Construction Co.,)
Organisation: Long-Hui Interior Design Co., Ltd.
Tel: 0939-020547
Email: [email protected]
Name: Chris Han (Former Operations Manager in TaskUS)
Organisation: Uber Eats
Position: Senior Community Operations Manager
Tel: 0905-511152
Email: [email protected]
Name: Leo Chang (Former Team Leader in TaskUs)
Organisation: Industria del Papel Sido
Position: Vice Genetal Manager
Email: [email protected]
Chen, Po-Xun
Having lived and worked in Melbourne and Port Au Prince, I gained the problem-solving ability which helps me to tackle difficulties from varied aspects. Flexibility, resilience, honesty, curiosity and diligence are my distinct characters. I am always enthusiastic about the tasks in which I participate.
Date of Birth: 1983.09.07︱Nationality: Taiwanese 0926-911-452 [email protected]
Work Experience
Transcosmos Taiwan
February 2023 - Present, Customer Service Trainer
Achievement:
- Training materials updated and training structure planned according to different phases of CS agents, e.g. tier, new-hiring training, and outbound-call projects.
- Collaborating with the team and client to complete system testing on time e.g. Email, Live chat, Line OA etc. before products launching.
- Collaborating with OM to recruit 5 headcounts for CS team in 2 weeks.
- Gaining a certificate of trainer from client in 3 months.
- CS performance of mock calls improved from 57% in August 2023 to 95% in December 2023 when products pre-launch.
- Collaborating with the client to complete the procedure and conversation skills of escalation cases.
Main Duties:
- Liaising with the operations manager to determine training needs and schedule training sessions.
- Conducting workshops, training sessions and performance improvement plan etc.
- Updating and delivering CS case handling procedure, service spiel development.
- Reporting to client regarding CS procedure clarification.
- Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge.
- Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels.
- Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT).
- Conversation Skill facilitation and supervision.
- Recruiting CS Team Lead and representatives.
Alphabit Fintech
May 2022 - August 2022
Achievement:
- Establishment of FAQ/ Help Center by collaborating with PM and Marketing.
- Collaborating with colleagues to complete internal/ external document translation.
- Searching and analysing the highlight and downlight of various cryptocurrency wallets.
Main Duties:
- Providing appropriate solutions to meet investors' needs, e.g. trading, staking and loans via live chat and email channels.
- Doing site-check regularly to ensure the statistics on the official websites display correctly.
- Tracking ticket status and collecting data on Jira platform.
- Managing Telegram group to deliver the newest update of the company and market trends.
- Reporting tech issues to the IT department.
- Other tasks assigned by the supervisor.
TaskUs
Teammate: March 2018 - July 2018
Team Leader: July 2018 - May 2022
Achievement:
- Leading 10 - 15 teammates to achieve a 15% higher KPI standard.
- Promoting teammates into mentor, senior customer service and QA teams.
- Expanding teammates' advanced product knowledge to support multiple-category tickets of users.
- Proactively completing a nearly two-month team project with regard to the analysis of ticket resolved rate and potential market, which increases ticket quality to 90% and raises ticket quantity handled by 20%.
- Coordinating with multiple teams to ensure sufficient headcounts on duty to meet the high-peak needs of users.
- Ensure teammates fully understand and follow the new procedure in 5 - 10 minutes by providing contingency measures to solve potential or unexpected scenarios during the peak season.
- Enhancing team cohesion by organizing fun activities for the whole site to introduce and exercise the core values of TaskUs.
Main Duties:
- Delivering and cultivating leadership to teammates.
- Providing appropriate solutions to meet users' needs.
- Assisting teammates in properly responding to users' concerns.
- Cooperating with other team leaders to design and complete campaign projects.
- Discussing and analyzing intricate tickets to improve the teammates' product ability and experience.
- Assisting trainees in building their confidence level during the training.
- Solving teammates' concerns regarding the suggestions to the company.
- Overseeing and improving teammates' performance on a daily basis to meet monthly, quarterly and yearly expectations.
- Coordinating with other team leaders and departments to solve unexpected circumstances.
Thrive Faith Limited. / Interpreter and Supervisor (Transferred to Haiti)
Jan. 2016 - May 2016 (Expiration of the contract)
Achievement:
- Leading around 20 Haitian employees to match the daily timetable.
- Completing construction projects on schedule and preventing unnecessary costs.
Main Duties:
- Bridging between the Taiwanese technicians and local employees to solve possible disputes and ensure both opinions could be firmly understood.
- Representing the company to deliver requests and negotiate with the upstream company and relevant subcontractors.
- Being in charge of managing local human resources to assure that employees were appropriately involved in teamwork and completed the progress of work.
- Reporting the daily progress of construction sites and relevant expenditures.
- Managing and ensuring enough stock and reporting to the purchasing department.
- Assisting the Taiwanese technicians in adapting to the new environment in a foreign country.
Working Experiences in Australia:
Klipspringer Pty. Ltd. / Technician Assistant
Crazysales.com.au / Warehouse management and Forklift Driver
2013 - 2015
Achievement:
- Maintaining and manufacturing high-quality natural tennis strings.
- Improving the process and introducing a smaller scheme for the new-employee orientation to ensure the new employee is able to meet the standard of productivity in two weeks.
- Digested triple orders for the coming Christmas season over two months without delay.
Main Duties:
- Participating in steps of manufacturing products: Sanding, Polishing, Waxing, Inspecting and Packing.
- According to orders, collecting and uploading goods with a forklift on time.
- Managing and ensuring enough stock in the warehouse: identified and disposed of damaged products.
- Measuring the company training program.
Education
Tamkang University - B.A in French, Graduated in June 2006
Skills
Certificate
- IELTS: Overall 7 (TOEIC 880 - 950)
- Award of Dale Carnegie Communication Training
- Global Trainer Certificate of PMI
Ability
- Communication
- Team leadership
- Process improvement
- problem-solving
- Negotiation and collaboration
- Data and trend analysis
- Customer service