support to drive user adoption and proficiency in Salesforce. Successfully led the migration of a legacy CRM system to Salesforce, resulting in a approx. 30% increase in data accuracy and approx. 25% improvement in user productivity. Designed and implemented a custom approval process using Salesforce automation, reducing approval times by approx. 40%. Streamlined report generation by creating a standardized set of templates, reducing report creation time by approx. 50% for numerous business enterprises. Team Member • Aon Hewitt JuneApril 2018 Administer employee benefit programs, including health, dental, retirement, and ot...

to serve as lead QA tester, overseeing quality-assurance testing and teams for client software and systems development projects. Performed e2e, API, data interface testing. Provided client developer teams with detailed reports on quality metrics, identified bugs/flaws and recommended fixes. Senior Calc. Engine Specialist • Aon (formerly Aon Hewitt) NovemberFebruary 2017 Worked on multiple client teams, capturing requirements and translating it into code-based pension delivery system used by the business/benefit analysts. Analyzed business requirements, conducted gap analysis, estimated project scope and worked closely with fellow team members to deliver high-quality