Client Services Manager

IndiaMart Intermesh Ltd.

September 2018 - Present

Noida

• Responsible for handling the key accounts for IndiaMART's Key Client Division and helping the SME build and increase their visibility online. 
• Engaging with decision makers and understanding their current business needs to identify gaps and suggest corrective measures in their current digital strategy.
• Establishing a relationship with the decision makers to formulate a scope of work, define project timelines, share relevant data points- all in line with the client's long-term business goals.
• Planning digital strategy for the corporate clients with a turnover of more than 5-50 Cr and delivering quality service experience.  
• Tracking online consumer behavior with in-depth analysis to identify competitive industry trends for target companies. Recommend actionable insights that would aid companies to reshape their digital marketing effort.  
• Ensuring client satisfaction at all levels and providing inputs that will help enhance return on investment via CRM
• Maximizing sales revenue by up-selling incremental solutions during the lifetime of a client.
• Prospecting, identifying decision makers, funnel management and revenue generation.
• Develop business cases & presentations of growth matrix to the top management, creating proposals & negotiating while estimating the ROI & key digital metrics.

Business Development Manager

TYIOD Technologies Pvt Ltd

January 2018 - September 2018

Noida

Collaborated with business development, marketing, and product departments on the creation of
Competitive concept proposals.

Developed new service offerings based on detailed and documented insights of market and client needs.

Built and maintained relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities.