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Avatar of Roger Snook Jr.
Offline
Avatar of Roger Snook Jr.
Offline
Manager in Training @Cici's
2024 ~ Present
Manager
Within one month
Roger L. Snook Jr. Guest Services | Restaurant Management | Marketing Communications [email protected] • Burleson, TXEnergetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling. Work Experience General Manager • Cicis JanuaryPresent Ensured compliance with all food safety regulations and sanitation standards. Supervised and trained staff in customer service, food handling, and safety protocols. Maintained weekly labor and food cost goals. Performed regular maintenance checks on equipment to ensure proper functioning.
Microsoft Office
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Eastern Nazarene College
Communications
Avatar of Skully Warg.
Avatar of Skully Warg.
Casino @PAGCOR (Philippine Amusement and Gaming Corporation)
2017 ~ Present
Casino Security or Table Games Dealer
Within two months
Alexander King B. Santos [email protected] Manila, Philippines Work Experience Casino Security Staff 2 • PAGCOR (Philippine Amusement and Gaming Corporation) SeptemberPresent (6.6rs) Organized and detail-oriented with a strong work ethic. Used critical thinking to break down problems, evaluate solutions and make decisions. Gained extensive knowledge in data entry, analysis and reporting. Resolved problems, improved operations and provided exceptional service. Strengthened communication skills through regular interactions with others. Assisted with day-to-day operations, working efficiently and productively with all team members. Casino Dealer • Resorts World Manila NovemberJanuaryyrs
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Lyceum of the Philippines University
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT
Avatar of the user.
Chef
More than one year
Culinary Skills
Restaurant Management
Restaurant Marketing
Open to opportunities
Full-time / Not interested in working remotely
10-15 years
Food Processes and Apparatuses 2001
Ph.D
Avatar of the user.
Restaurant Reviews
More than one year
Restaurant Reviews
Human Resource Development
Business Marketing
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Nassau Community College
Restaurant Technology Field Of StudyHospitality
Avatar of Aayush.
Avatar of Aayush.
Head of Customer Support @Evanik Networks Private Limited
2023 ~ Present
Head of Customer Support
Within one year
with experience and dynamic career in Customer Service / Client Outreach / Tele-Sales with relations across multiple verticals leading to customer / client satisfaction and revenue generation for existing businesses. A resolute professional committed to meeting and exceeding deliverables : - Customer Service - Tele Sales - Communications - Client Outreach - Coaching - Team Management - Mentorship Work Experience Head of Customer Success • Evanik Networks Private Limited JanuaryPresent Successfully implemented key performance indicators (KPIs) to monitor and improve customer service performance, resulting in a significant increase in customer satisfaction ratings. Developed and executed client management strategies to nurture and strengthen relationships with key accounts
Team Management
Communications
Discipline
Employed
Full-time / Interested in working remotely
More than 15 years
National Institute of Hotel Management
Diploma , Hotel , Motel , and Restaurant Management
Avatar of the user.
Avatar of the user.
Associate Market Manager @Expedia
2022 ~ Present
Associate Market Manager
More than one year
Customer Relationship Management
Business Consulting
Digital Marketing
Employed
Full-time / Interested in working remotely
10-15 years
Taiwan External Trade Development Council (TAITRA), Taipei, Taiwan
The Post-Master’s International Marketing Certificate
Avatar of Jan Joshua A. Sumulong.
Avatar of Jan Joshua A. Sumulong.
Head chef @Playlist Exclusive
2018 ~ 2019
Supervisor
More than one year
products which is perfume Head chef • Playlist Exclusive NovemberDecember 2019 Maintain food quality and to sever on time Cook • Enjoy Comedy Club MayDecember 2014 Maintain food quality and to sever on time Waiter • iBagnet Resto Bar DecemberMarch 2013 To assist the costumer what they order and make sure to assist them with hospitality Assistant Cook • Love to Laugh Comedy Bar SeptemberFebruary 2012 To maintain food quality and cleanliness in the kitchen EducationICCT College s Associate in Hotel & Restaurant ManagementAntipolo National High School High school studentJuan Sumulong Elementary School Elementary Student Skills Languages Competitive Computer Literate Cooking Tagalog — Professional English — Intermediate
Competitive
Computer Literate
Cooking
Full-time / Interested in working remotely
6-10 years
ICCT College s
Associate in Hotel & Restaurant Management
Avatar of Beverly Hunsaker.
Avatar of Beverly Hunsaker.
Shift Manager @Tacala
2016 ~ 2019
Cashier/Customer Service
More than one year
making food, training new employees, managing a team, and helping to run a restaurant. I also have experience hiring and training new workers. Cashier/Customer Service City, US [email protected] Beverly Hunsaker I have worked in several different restaurants, both in customer service aspects and food handling. I have years of experience taking orders, waiting on customers, making food, training new employees, managing a team, and helping to run a restaurant. I also have experience hiring and training new workers. Cashier/Customer Service City, US [email protected]
Supervising
Management
Customer Service Experience
Employed
Full-time / Interested in working remotely
4-6 years
Richlands High School
High school diploma
Avatar of Noah Chou.
Avatar of Noah Chou.
全端工程師 @普安科技
軟體工程師
More than one year
Noah Chou Senior Software engineer • [email protected]+ backedn experience • Java/2year • Nodejs/2year • Python/1year • Golang/1year 2019/4 - NOW EZTABLE SENIOR BACKEND ENGINEER EZTABLE is a restaurant reservation service that serves both B2C customers and B2B clients. B2C customers can search for and make reservations at their desired restaurant through the mobile app or on the web. B2B services, on the other hand, include a separate app for restaurant management, Google Maps integration, and collaborations with external partners like ShopBack, Lexus, multiple banks, and telecommunication companies. At
JavaScript
Node.js
HTML5
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
東海大學
生命科學
Avatar of Jerry Novack.
Avatar of Jerry Novack.
Executive Vice President @New World Restaurant Group
1994 ~ 2002
Senior Executive Vice President
More than one year
and Development investment strategies. In the last 13 years, Bluerock Real Estate has conducted over 9 million square feet of residential and commercial real estate acquisitions. Joining the firm 11 years ago, Jerry Novack has contributed invaluable expertise in the area of public and private financings, operations, and management. As the Senior Executive Vice Presdient, Jerry specializes in start-ups and turnarounds with extensive business development experience in diverse industries including real estate, restaurant management, and retail. New World Restaurant Group , EVP CFO Secretary,Jerry Novack led the finance, treasury, accounting, management information systems, legal and
Asset Management
Mergers & Acquisitions
startup
Employed
Not open to opportunities
Full-time / Interested in working remotely
More than 15 years
Brooklyn College
Accounting

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Time Management
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Within one month
Tour Leader | Restaurant Management | Marketing Communications
Cici's
2024 ~ Present
United States
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Restaurant Management
Fields of Employment
Work experience
6-10 years
Management
Skills
Microsoft Office
Languages
English
Fluent
Job search preferences
Positions
Manager
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
Eastern Nazarene College
Major
Communications
Print

Roger L. Snook Jr.

Guest Services | Restaurant Management | Marketing Communications

[email protected]  •   682-346-7153  •   Burleson, TX 76028

Energetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling. 

 

Work Experience

General Manager •  Cicis

January 2024 - Present

  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained weekly labor and food cost goals.
  • Performed regular maintenance checks on equipment to ensure proper functioning.

Tour Leader  •  Essor LTD

April 2023 - December 2023

  • Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
  • Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period.
  • Supervised tour guides onsite when necessary to ensure quality services were provided by them.
  • Conducted group briefings at the beginning of each tour to explain safety procedures and rules.

Customer Service & Catering Director  •  Chick-fil-A-Franchise

November 2018 - January 2023

  • Managed inbound and outbound calls to customers regarding catering orders.
  • Developed maintenance and cleaning protocols for two restaurants.
  • Recruited, hired, and trained staff for customer-friendly facing roles.
  • Increased customer usage of the company app through email campaigns

General Manager  •  J.P. Licks Homemade Ice Cream Cafe

January 2018 - September 2018

  • Directed staff in daily work assignments to maximize productivity.
  • Consistently maintained high levels of cleanliness, organization, sanitation, and storage of
    food and beverage products to ensure quality.
  • Managed recruitment, hiring, and training process for new team members.
  • Built sales forecasts and labor schedules to reflect desired productivity goals.

Marketing & Hospitality Director  •  Chick-fil-A-Franchise

March 2014 - December 2017

  • Collaborated with the leadership team to develop increased outside catering sales of over 80% for Q1 2017 by
    developing new business relationships in the community.
  • Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant.
  • Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations.
  • Collaborated with the Leadership Team to reach quarterly and annual sales and performance goals.
  • Developed a new community partnership with a local university that led to a 3-5% monthly sales gain in Q1 2016.
  • Coordinated market-level activations (Komen Race for the Cure, Cow Appreciation Day, and other city-wide events)
  • Evaluated guest hospitality experience, and coached team members for continuous improvement.
  • Managed recruitment process for new team members and conducted initial interviews

Senior Area Manager  •  SMS-NA

November 2013 - January 2014

Consulted with owners of small and medium-size businesses and provide them with services to become more profitable in their business and life.

Financial Advisor  •  Edward Jones

January 2013 - October 2013

  • Grew assets to over $200,000 in 4 months. 
  • Utilized the most up-to-date investment information, coupled with active listening to determine a client’s suitability.

Direct Sales Manager  •  FamilyLife

May 2006 - January 2013

  • Led an e-commerce team that generated $2.0 million in annual revenue utilizing SEO tools and email marketing campaigns.
  • Initiated resource selection, pricing, merchandising, and promotion for online store utilizing email, SEO, and social media.
  • Provided an excellent guest experience for person-to-person and phone sales.

Eastern Nazarene College

Communications

Apr 2018 - Jan 2020

Gordon College

Business Administration

Apr 2018 - Jan 2020

Skills


  • Microsoft Office Training  Team Building

Languages


  • English — Fluent
Resume
Profile

Roger L. Snook Jr.

Guest Services | Restaurant Management | Marketing Communications

[email protected]  •   682-346-7153  •   Burleson, TX 76028

Energetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling. 

 

Work Experience

General Manager •  Cicis

January 2024 - Present

  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained weekly labor and food cost goals.
  • Performed regular maintenance checks on equipment to ensure proper functioning.

Tour Leader  •  Essor LTD

April 2023 - December 2023

  • Planned and coordinated tour itineraries to ensure all activities were within the allocated time frame.
  • Maintained accurate records of attendance, receipts, payments, and expenses incurred throughout the tour period.
  • Supervised tour guides onsite when necessary to ensure quality services were provided by them.
  • Conducted group briefings at the beginning of each tour to explain safety procedures and rules.

Customer Service & Catering Director  •  Chick-fil-A-Franchise

November 2018 - January 2023

  • Managed inbound and outbound calls to customers regarding catering orders.
  • Developed maintenance and cleaning protocols for two restaurants.
  • Recruited, hired, and trained staff for customer-friendly facing roles.
  • Increased customer usage of the company app through email campaigns

General Manager  •  J.P. Licks Homemade Ice Cream Cafe

January 2018 - September 2018

  • Directed staff in daily work assignments to maximize productivity.
  • Consistently maintained high levels of cleanliness, organization, sanitation, and storage of
    food and beverage products to ensure quality.
  • Managed recruitment, hiring, and training process for new team members.
  • Built sales forecasts and labor schedules to reflect desired productivity goals.

Marketing & Hospitality Director  •  Chick-fil-A-Franchise

March 2014 - December 2017

  • Collaborated with the leadership team to develop increased outside catering sales of over 80% for Q1 2017 by
    developing new business relationships in the community.
  • Initiated a new VIP loyalty program by engaging personally with frequent guests of the restaurant.
  • Crafted and executed marketing strategy and budget for two multi-million dollar Chick-fil-A franchise locations.
  • Collaborated with the Leadership Team to reach quarterly and annual sales and performance goals.
  • Developed a new community partnership with a local university that led to a 3-5% monthly sales gain in Q1 2016.
  • Coordinated market-level activations (Komen Race for the Cure, Cow Appreciation Day, and other city-wide events)
  • Evaluated guest hospitality experience, and coached team members for continuous improvement.
  • Managed recruitment process for new team members and conducted initial interviews

Senior Area Manager  •  SMS-NA

November 2013 - January 2014

Consulted with owners of small and medium-size businesses and provide them with services to become more profitable in their business and life.

Financial Advisor  •  Edward Jones

January 2013 - October 2013

  • Grew assets to over $200,000 in 4 months. 
  • Utilized the most up-to-date investment information, coupled with active listening to determine a client’s suitability.

Direct Sales Manager  •  FamilyLife

May 2006 - January 2013

  • Led an e-commerce team that generated $2.0 million in annual revenue utilizing SEO tools and email marketing campaigns.
  • Initiated resource selection, pricing, merchandising, and promotion for online store utilizing email, SEO, and social media.
  • Provided an excellent guest experience for person-to-person and phone sales.

Eastern Nazarene College

Communications

Apr 2018 - Jan 2020

Gordon College

Business Administration

Apr 2018 - Jan 2020

Skills


  • Microsoft Office Training  Team Building

Languages


  • English — Fluent