. Implemented innovative sales strategies, leading my team to a 96% increase in sales performance, significantly boosting company revenue. Led a 13-member team to successfully launch a branding campaign that enhanced company visibility and boosted competitive sales performance. Led sales and marketing strategies, successfully expanding and maintaining customer base. Enhanced customer engagement and trust through events withparticipants, significantly boosting annual sales growth. In response to the urgent need for a brand transition, I led the strategic shift from British luxury brand Jaguar Land Rover to French Stellantis group's Peugeot & Citroen. This involved on

data, design metrics, report and dashboard. Cross app data tracking and user journey analysis. VisionOne customers engagement score - the metrics can help fields to target the customers who are likely SOC/SOC-like profile and have frequently engaged with the VisionOne for their operations. Potential SOC customer tagging - use customer information to tag potential VisionOne SOC-like customers from the TrendMicro existing customer base. Product-led growth - provide metrics to help teams check the overview of the VisionOne trial customers experience and conversion rate with their app engagement/behaviors analysis. VisionOne tree view

MQTT client, configuration parser) for other components can reuse +Database Management: Design and implemented database management component. Provide APIs for user can interact with data +Cloud Adapter: connectivity between device and cloud. ITRAMS_2E MIDDLEWARE -Design & Implementation: Led the end-to-end design and implementation process -Customer Engagement: Discussing with customer about requirement. +Design for database management, config manager, diagnostic services +Communication between Middleware and application via SOME/IP protocol +Develop services shared lib and loading services +Unit testing using google test and handle coverage Software Engineer • Ban Vien Company

in/khalid-hasan-talukder/ c Bringing together operational expertise with software development skills, I collaborate across functions to create and deploy customer-centric solutions, catalyzing substantial business enhancements. Accomplished and results-driven professional, I possess a solid track record in call center technology, operations, people management, and customer data analysis. Demonstrated success in deploying strategic initiatives to elevate operational efficiency, boost customer satisfaction,sales and optimize overall performance Bangladesh Work Experience Deputy Manager • METLIFE Analyzing Data to strengthened merchandising and promotional strategies to drive customer engagement and boost sales. • Provide technical support for various call

program language. Work Experience FebPresent NextDrive Co., Taipei, Taiwan Backend Lead / New Energy Business Japan Tech Lead / App Lead (3y+) • Directed a cross-functional team of backend developers and app programmers to successfully deploy 10+ mobile applications and 8+ cloud-based services, enhancing customer engagement and satisfaction. • As backend lead, spearheaded the development of an Energy Management System for the Japanese market, architecting a robust backend solution on AWS EKS that enhanced data processing capabilities for major electricity providers. • As the Technical Lead for NEBJP, orchestrated a comprehensive cross-functional collaboration

. - Established development processes, documentation procedures, and bug reporting practices using Jira and Confluence, streamlining workflow efficiency. Software Engineer, 91APP —Pioneered the Proof of Concept (PoC) and led the design and development of SDK for Referrer Service 2.0, a SaaS solution incentivizing clerks based on sales and customer engagement actions. - Designed and implemented a dashboard for the company's queue system with Role-Based Access Control (RBAC) mechanisms, deploying it efficiently using Docker images on Kubernetes. - Introduced a notification service for the company's queue system powered by a rule engine, integrating it with Slack

mail: [email protected] Work Experience Expertise & Innovation Lead, Cloud fifty-five NovPresent Taipei, Taiwan -Solution Delivery Data Migration : Led data transfers for major financial groups and developed data warehouses for international manufacturing companies. Data Science : Implemented AI training for executives and developed analytics platforms for enhanced customer engagement. Data Governance : Oversaw data compliance projects for leading banks. - Technical Support : Provided troubleshooting and support for cloud services including GCP and BigQuery. - Knowledge Sharing: Directed regional initiatives on Generative AI and cloud technologies, leading workshops and community activities in APAC. - Business Development and Partnership