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Definition of Reputation Credits
Kai Bin Lyu
Hello, I have over 9 years of experience in handling international clients. Additionally, due to business requirements, I have expanded my skills in procurement, quality assurance, project management, and production management. With the support of my technical background throughout my career, I am capable of offering end-to-end services directly to clients. In the past, I contributed to an 11% overall revenue growth for the company and maintained customer complaint rates below 3% annually.
I have sufficient capability to deal with any challenges.
工作經歷
Customer service manager
TransPak Inc.
May. 2023 - Jan 2024
Main customer: ASML/AMAT/LAM/KLA
1.Total solution of enterprise customer relationship and customer service operation.
2. Customer Relationship Management.
3. Parts & Logistics Strategy and Operation Management.
4. Service Engineering and Technical Support Development and Operation.
5. Feedback/duplicate quality issue and trace
6.Drive cross-functional collaboration by facilitating discussions among procurement, design, sales, production, and logistics teams, ensuring alignment with project plans and the timely delivery of project goals.
International Sales/Project manager
Tayih Industrial Co. Ltd
Jun. 2021 - May 2023
- Project: Overdue payment retro for EUR 260,000. and develop multi-car model lamps (e.g. DJ CHMSL)
- 1. Meeting with Stellantis regularly, and update/answer the questions or other related issues about developing car lamps.
- 2. Arrange the technical review meeting with Stellantis after receiving the RFQ
- 3. To solve the customer’s requirements, like capacity increment…etc.
- 4. After receiving the quality issue from Stellantis, I arranged an internal meeting with relevant departments, not only providing the report to customers but providing the root cause report and prevent next time.
- 5.Project milestone management.
Sales and Production Manager •
CONG TY TNHH LE HUNG MEGA RED COMPANY LIMITED (VN)
Sep. 2019 - Jan. 2021
Project: Set-up a new factory in Vietnam.
Responsible for setting up the production line in Vietnam and assisting the engineer to adjust the parameters of the machine. The budget for the original production line was NT$7.5 million, and we finally spent NT$5.5 million setting up the entire production line and complete the production line trial, total of NT$2 million was saved for the company.
1. Responsible for selling rubber foam products from the Vietnam factory to the international market.
2. Coordinate and participate in exhibitions, including exhibition arrangements.
3. Manage and train personnel, handle projects, and address customer complaints.
4. Coordinate production schedules within the factory and manage customization for customer products.
5. Regularly engage with customers to discuss new product development and optimize the performance of existing products.
6. Coordinate production and sales, and plan production schedules.
7. Consider factors such as worker capabilities, machine limitations, production plans, and progress to make appropriate job assignments. Oversee and control progress.
4. Arrange the factory production line schedule and product customized.
5. Arrange the meeting with Decathlon for discussing new product and optimize the current product.
International Sales/Engineer Specialist / Project manager
Well Shyang Machinery
Jun. 2014 - Jul. 2019
Project: Factory/capacity expansion plan of TSRC.
Got the TSRC capacity expansion project order in 2018 (including the new factory's production line of TSRC in Vietnam), total amount was more than NT$ 20 millions.
- Arrange/Participate exhibition schedule.
2.Arrange a meeting to know customer's needs, set up the production line and machine installation.
3. Troubleshooting once the customer has issues, provide the solution or fly to the customer's plant with technicians to fix it.
4. Project milestone management.
學歷
2007 - 2011
Cheng Shiu University (CSU)
Applied foreign language /Civil Engineering
技能
- Machine installation
- Machine line set up
- Engineering Skills
- Business Negotiations
- Import/Export
- Exhibition Planning
- Microsoft Office
- Trobleshooting
- Project Management
- Purchasing
- 8D
- ERP
- Production management
語言
- Taiwanese —Native
- English — Bilingual
- Chinese — Native
Kai Bin Lyu
Hello, I have over 9 years of experience in handling international clients. Additionally, due to business requirements, I have expanded my skills in procurement, quality assurance, project management, and production management. With the support of my technical background throughout my career, I am capable of offering end-to-end services directly to clients. In the past, I contributed to an 11% overall revenue growth for the company and maintained customer complaint rates below 3% annually.
I have sufficient capability to deal with any challenges.
工作經歷
Customer service manager
TransPak Inc.
May. 2023 - Jan 2024
Main customer: ASML/AMAT/LAM/KLA
1.Total solution of enterprise customer relationship and customer service operation.
2. Customer Relationship Management.
3. Parts & Logistics Strategy and Operation Management.
4. Service Engineering and Technical Support Development and Operation.
5. Feedback/duplicate quality issue and trace
6.Drive cross-functional collaboration by facilitating discussions among procurement, design, sales, production, and logistics teams, ensuring alignment with project plans and the timely delivery of project goals.
International Sales/Project manager
Tayih Industrial Co. Ltd
Jun. 2021 - May 2023
- Project: Overdue payment retro for EUR 260,000. and develop multi-car model lamps (e.g. DJ CHMSL)
- 1. Meeting with Stellantis regularly, and update/answer the questions or other related issues about developing car lamps.
- 2. Arrange the technical review meeting with Stellantis after receiving the RFQ
- 3. To solve the customer’s requirements, like capacity increment…etc.
- 4. After receiving the quality issue from Stellantis, I arranged an internal meeting with relevant departments, not only providing the report to customers but providing the root cause report and prevent next time.
- 5.Project milestone management.
Sales and Production Manager •
CONG TY TNHH LE HUNG MEGA RED COMPANY LIMITED (VN)
Sep. 2019 - Jan. 2021
Project: Set-up a new factory in Vietnam.
Responsible for setting up the production line in Vietnam and assisting the engineer to adjust the parameters of the machine. The budget for the original production line was NT$7.5 million, and we finally spent NT$5.5 million setting up the entire production line and complete the production line trial, total of NT$2 million was saved for the company.
1. Responsible for selling rubber foam products from the Vietnam factory to the international market.
2. Coordinate and participate in exhibitions, including exhibition arrangements.
3. Manage and train personnel, handle projects, and address customer complaints.
4. Coordinate production schedules within the factory and manage customization for customer products.
5. Regularly engage with customers to discuss new product development and optimize the performance of existing products.
6. Coordinate production and sales, and plan production schedules.
7. Consider factors such as worker capabilities, machine limitations, production plans, and progress to make appropriate job assignments. Oversee and control progress.
4. Arrange the factory production line schedule and product customized.
5. Arrange the meeting with Decathlon for discussing new product and optimize the current product.
International Sales/Engineer Specialist / Project manager
Well Shyang Machinery
Jun. 2014 - Jul. 2019
Project: Factory/capacity expansion plan of TSRC.
Got the TSRC capacity expansion project order in 2018 (including the new factory's production line of TSRC in Vietnam), total amount was more than NT$ 20 millions.
- Arrange/Participate exhibition schedule.
2.Arrange a meeting to know customer's needs, set up the production line and machine installation.
3. Troubleshooting once the customer has issues, provide the solution or fly to the customer's plant with technicians to fix it.
4. Project milestone management.
學歷
2007 - 2011
Cheng Shiu University (CSU)
Applied foreign language /Civil Engineering
技能
- Machine installation
- Machine line set up
- Engineering Skills
- Business Negotiations
- Import/Export
- Exhibition Planning
- Microsoft Office
- Trobleshooting
- Project Management
- Purchasing
- 8D
- ERP
- Production management
語言
- Taiwanese —Native
- English — Bilingual
- Chinese — Native