Mar 2019 - Dec 2023

Senior L&D Officer

Bamboo Airways

• Analyze Training need request:
  • Receive the training requests from other stakeholders based on Training Center’s form;
  • Analyze the training requests required to meet the firm’s operation and trainees’ competence;
• Create Training Plan:
  • Coordinate with relevant stakeholders for an annual training plan
  • Update training plan after receiving training request monthly
  • Classify training methods (mandatory training, mandatory training in laws, functional training skills) and trainee objects
  • Contact outsourced training vendors and support the procedure for the contracts with outsourced partners;
  • Support Head of Training in researching training curriculums and formatting training procedures;
• Deliver the courses:
  • Prepare classes’ materials and facilities;
  • Take care of logistics of trainees and instructors: accommodation and transportation;
  • Fill in the course documents;
  • Control certificates and training expiration of trainees and instructors;
  • Coordinate with Quality Assurance Dept to evaluate post-training quality;
• Administrate Learning Management System (LMS):
  • Manage and deliver courses on LMS;
  • Design and upload online courses into LMS as well as train other instructors using Storyline Articulate;
  • Digitalize training forms;
  • Update the system's functions and Produce guidelines to use LMS accordingly.

Sep 2017 - March 2019

Project Officer

Printing&Packaging Goldsun

• Keep in touch with foreign companies to maintain cooperation and ensure tight info connection during order processing;
• Make the quotation and translate sales kits;
• Collect customers’ feedback to assess their satisfaction, keep them engaged with the company;
• Assist Sale Manager with sales report.