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Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
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Software Project / Product Management
Dans 1 mois
increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in other business units and collaborative partner proj...
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Chihlee Institute of Technology
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Statut Actuel
Sans Emploi
Progrès de la Recherche d'Emploi
Ne recherche pas de nouvelles opportunités
Professions
Project Manager
Fields of Employment
Manufacturing
Expérience Professionnelle
6 à 10 ans
Management
None
Compétences
Langues
English
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Courant
Job search preferences
Position Désirée
Senior Product Manager
Type d'emploi
Temps plein
Lieu Désiré
Hsinchu, 新竹市台灣, Taichung, 台灣, Taipei, 台灣
Travail à distance
Intéressé par le travail à distance
Freelance
Non.
Éducation
École
Feng-chia University
Spécialisation
Business Administration
Sandy Tseng
Senior Project Manager
Hsinchu, Taiwan
- 9+ years of project management experience, 4G products in the IoT industry.
- Achieved 5+ IoT global programs, 10+ products.
- They are from Tier 1 carriers in the USA (A & V), world-famous chipset vendors (Qualcomm and Sequans), and IoT Product branding companies (Samsara, Zubie, and…etc).
- Total involvement in phases of the product development process, including product positioning, product specification defining, scheduling, budget/cost control, execution in phases (trial to EOL), and risk assessment.
- Communicate with customers frequently to meet the goal of generating producible products successfully.
- Establishing close relationships with suppliers and customers to expedite progress and keep news up-to-date.
工作經歷
Senior Project Manager
Wistron NeWeb Corporation
April 2013 - Oct 2021 (7 Years+)
Hsinchu City, Taiwan
The project/program leader of a multi-site team from the USA, China, and Taiwan for 5+ programs. 4 of them are the 4G/LTE pioneer ones, with three hardware platforms for global customers.
Experienced in scheduling, budgeting, communication, NPI-related tasks, and so on to achieve the goal of mass production.
Product Manager
Gemtek Technology Co Ltd
July 2009 - July 2012 (3 Years)
Hsinchu County, Taiwan
- Collaborated with the senior project manager to achieve project goals, and maintain the project timeline. Cooperated with the R&D team and QA team to execute NPI workflow.
- Key projects: WiMAX Projects for Motorola, 4G/LTE hotspot series product for Malaysian Telecom.
Education
Feng-chia University
Bachelor of Business Administration
2003 - 2007
Taichung, Taiwan
SKILLS
Product Management
- Scheduling & On-time delivery
- Budgeting and Cost Management
- NPI (New Product Implement) and Process Improvement
- Risk Assessment & Management
- Communication Skills
- MS Office (Word, Excel, PowerPoint, Project)
Personality
- Ability to work under pressure
- Ability to work both independently and as part of a team
- Self-motivated, fast-learner
- Good interpersonal
- Problem solver
Language
- Chinese
- English
Interests
- Traveling
- Diving
Sandy Tseng
Senior Project Manager
Hsinchu, Taiwan
- 9+ years of project management experience, 4G products in the IoT industry.
- Achieved 5+ IoT global programs, 10+ products.
- They are from Tier 1 carriers in the USA (A & V), world-famous chipset vendors (Qualcomm and Sequans), and IoT Product branding companies (Samsara, Zubie, and…etc).
- Total involvement in phases of the product development process, including product positioning, product specification defining, scheduling, budget/cost control, execution in phases (trial to EOL), and risk assessment.
- Communicate with customers frequently to meet the goal of generating producible products successfully.
- Establishing close relationships with suppliers and customers to expedite progress and keep news up-to-date.
工作經歷
Senior Project Manager
Wistron NeWeb Corporation
April 2013 - Oct 2021 (7 Years+)
Hsinchu City, Taiwan
The project/program leader of a multi-site team from the USA, China, and Taiwan for 5+ programs. 4 of them are the 4G/LTE pioneer ones, with three hardware platforms for global customers.
Experienced in scheduling, budgeting, communication, NPI-related tasks, and so on to achieve the goal of mass production.
Product Manager
Gemtek Technology Co Ltd
July 2009 - July 2012 (3 Years)
Hsinchu County, Taiwan
- Collaborated with the senior project manager to achieve project goals, and maintain the project timeline. Cooperated with the R&D team and QA team to execute NPI workflow.
- Key projects: WiMAX Projects for Motorola, 4G/LTE hotspot series product for Malaysian Telecom.
Education
Feng-chia University
Bachelor of Business Administration
2003 - 2007
Taichung, Taiwan
SKILLS
Product Management
- Scheduling & On-time delivery
- Budgeting and Cost Management
- NPI (New Product Implement) and Process Improvement
- Risk Assessment & Management
- Communication Skills
- MS Office (Word, Excel, PowerPoint, Project)
Personality
- Ability to work under pressure
- Ability to work both independently and as part of a team
- Self-motivated, fast-learner
- Good interpersonal
- Problem solver
Language
- Chinese
- English
Interests
- Traveling
- Diving