in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre

records by imaging invoices, debits and credits. -Streamlined daily reporting information entry for efficient record keeping purposes. -Monitor settlement of outstanding payment by vendor -Schedule payment, clearance of vendor advance and deposit. -Liaise closely with sales team and customer on vendor payment. -Prepare vendor ageing report daily. -Maintaining accurate and effective filling system. SENIOR ACCOUNT ASSOCIATE • BP BUSINESS SERVICE CENTER SDN BHD NovemberMarchPerform daily/monthly bank reconciliation -Preparing financial forms, documents and reports. -Assisting with account receivable, payroll processing and filling. -Prepared daily report for vendor ageing. -Answered customer emails

B-PVD/DIF/CVD) new installation Tier0~Tier2 complete above 10 tools, 1st relocation tool from Hsinchu and I responsible for that setup and service on-site include troubleshooting, retrofit, service contract, oversea training and certification LV1~3 2020'4-2023'11 ASM CKM team (CRM), coordinator for customer PM kits management (Over 100 sets kits)and FA parts failure rate, weekly meeting with customer manager on-site, damage parts maintenance, repair or 2nd source qualification, internal co-work with Finance set up the annual budget and asset lasting, Sales provide customer feedback and seeks additional available budget