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4-6 years
6-10 years
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Avatar of Leo Sun.
Avatar of Leo Sun.
Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team @IKEA
2023 ~ Present
Customer experience director, growth director, operation, strategy management Consulting
Within one month
孫書恩 Leo Sun 👦🏻 Seasoned marketing and customer experience professional with a strong track record of producing customer insights, crafting value propositions and marketing strategies for B2C and B2B customers. 👦🏻 As a motivated individual, I'm constantly looking for ways to improve myself, and value team collaboration as well as independent work. 工作經歷 Work Experience Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team | IKEA 12/2023-Present • Market analysis and customer insights: Analyze market trends and competitor activity, define local customer profiles and shopping behaviors within the Primary Market
Word
PowerPoint
Excel
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立政治大學(National Chengchi University)
Marketing
Avatar of Saori Hsieh.
Active
Avatar of Saori Hsieh.
Active
Devolopment Assistant Manager @Jardine Restaurant Group
2023 ~ Present
系統分析師
Within one month
Group AprilPresent Led team for effective collaboration. Specialized in requirements gathering, system analysis, process design, and vendor management. Oversaw vendor requirements and ensured diligent development supervision. Designed system architectures for operational efficiency. Senior Software Engineer • Jardine Restaurant Group MarchApril 2023 Maintained and optimized existing project and customer experience systems. Facilitated the reintegration of outsourced systems, resolving critical issues with limited resources. System Engineer • International Integrated Systems, Inc. MayMarch 2021 I analyzed requirements, designed system architectures, and efficiently allocated tasks for effective project execution. I played a pivotal role in planning and coordinating
C#.NET development
C# ASP.NET
System Analyst
Employed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
Providence University
資訊管理學系
Avatar of 陳婉玲.
Avatar of 陳婉玲.
Analyst @Business Next Media Corp.
2017 ~ 2019
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
Within one month
Wan-Ling (Lyn), Chen CAREER SUMMARY 7 years of diverse data and AI experience in engineering and advisory roles across varied industries. Provided end-to-end advisory on data and AI solutions, covering data platforms, lakehouse architecture, data security & LLM. Led PoCs delivery, solution design, and workshop execution for clients' digital transformation. Managed data architecture across 70 global offices, demonstrating adaptability in complex data landscapes. Actively participated in projects addressing board portfolios such as data and AI, security, and automation. Achieved a 76.6% revenue boost through strategic volume monetization. Goal-oriented, curious
Python
SQL/MySQL
Databases
Employed
Full-time / Interested in working remotely
4-6 years
National Taiwan University
Psychology
Avatar of Mutmainah Susilowati.
Avatar of Mutmainah Susilowati.
Past
Owner @Ketofy Cafe & Ninago Resto
2015 ~ Present
Product/Project Manager
Within six months
and operated Led the culinary direction and operations of Ninago Resto and Ketofy Cafe, two successful online culinary shops specializing in Javanese and keto-friendly fare, respectively. N inago Resto, a thriving online shop specializing in authentic Javanese dishes. Crafted and delivered fresh, delectable Javanese meals directly to customers through my online shop. Crafted innovative keto-friendly snacks and cakes, all optimized for online ordering and delivery. Managed all aspects of online customer service, ensuring seamless ordering, preparation, and delivery for a seamless customer experience. Provi ng comfort food can be guilt-free. Education
Word
Canva
Unemployed
Part-time / Interested in working remotely
More than 15 years
Avatar of the user.
Avatar of the user.
Senior Data Scientist @TeamViewer GmbH
2021 ~ Present
Data Scientist
Within one month
Python
C++
Docker
Employed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
University of Paderborn
Computer Engineering
Avatar of the user.
Avatar of the user.
Past
Brand Manager @AUDEMARS PIGUET
2018 ~ 2022
Public Relations Manager
Within one month
Awareness
Public Relations
Selling Skills
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
GOOGLE
Digital Marketing Online Program
Avatar of the user.
Avatar of the user.
Customer Operation Specialist @AlfredCamera 阿福管家
2021 ~ 2023
UI/UX Designer / Product Designer
Within one month
Customer Relationship Management (CRM)
Marketing Communications
Multicultural Team Management
Employed
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Eliot Chen.
Avatar of Eliot Chen.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of Elijah Chamberlain.
Avatar of Elijah Chamberlain.
Homeschool teacher @Homeschooling
2020 ~ 2021
More than one year
bring the push the company forward with new ideas and great customer service. Work Experience Homeschool teacher • Homeschooling To create projects and curriculum every week for my neice with special needs to keep her focused by making school work fun. SeptemberJune 2021 Crew member • McDonald's To take customer orders and give back correct change, to clean and stock store for the new shift,and to give the best customer service possible. JanuaryNovember 2019 Crew member/supervisor • McDonald's To clean and stock the store to help train new employees on their positions to fix customer
Communication Skills
Ability To Work Under Pressure
Adaptability
Full-time / Remote Only
4-6 years
High School
General studies
Avatar of Sunil Pillai.
Avatar of Sunil Pillai.
Senior Customer care executive @platinum one
2021 ~ Present
More than one year
Experience JanuaryPresent Senior Customer care executive platinum one *handling customer calls and Briefing customers about properties. *Making customer appointment with our sales team. *Achieving weekly targets SeptemberMarch 2020 Senior Associate Operations WNS Global Services Private Limited *Engaging and patient customer service professional with 1.6 years of experience in WNS Global Services. *Responding to all types of Customer inquiries in the UK with swift and best resolution with regards to their electricity and gas supply through emails. *Handling customer complaints and grievances. MaySeptember 2018 Senior Associate Operations Wipro Limited Handling queries of US customer
SAP
Customer solutions
Sales & Customer Service
Full-time / Interested in working remotely
4-6 years
Aptech Institute
Bachelor in computer application

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Within one month
Career Counselor|System Analyst | C# engineer
Logo of Jardine Restaurant Group.
Jardine Restaurant Group
2023 ~ Present
Taipei City, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Back-end Engineer, .NET Developer, Technical Manager
Fields of Employment
Foodservice
Work experience
10-15 years
Management
I've had experience in managing 1-5 people
Skills
C#.NET development
C# ASP.NET
System Analyst
System Analysis and Design - 系統分析設計
Career Counseling
Languages
English
Fluent
Japanese
Intermediate
Spanish
Beginner
Job search preferences
Positions
系統分析師
Job types
Full-time
Locations
台灣台北市
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Providence University
Major
資訊管理學系
Print

Saori Hsieh

System Analyst | C# Engineer

  Taipei City, Taiwan

Professional Summary

With over a decade of experience in system development, I excel in system analysis and user experience design. I utilize UML tools to clarify user requirements and contribute to enhancing system adaptability, readability, and maintainability. Possessing strong analytical skills, I can quickly grasp the logic of new systems, promptly identify critical issues, and propose effective solutions. Additionally, I am skilled in conceptualizing complex ideas and articulating them in a clear and concise manner.


Key Achievements

1. System Emergency Response Capability:

   - Demonstrated the ability to independently address system issues with limited resources.

   - Identified root causes and promptly devised solutions to tackle immediate critical problems.

2. Strong Analytical Skills:

   - Successfully took over unfinished projects and new assignments after the departure of former engineers.

   - Quickly grasped the company's programming logic, ensuring timely project launches.

3. Empathy and User-Centric Approach:

   - When designing new system processes, empathized with users by considering various scenarios from their perspective.

   - Anticipated challenges users may encounter and proposed suitable system process designs, eliminating cumbersome tasks.

Experiences

Assistant Manager  •  Jardine Restaurant Group

April 2023 - Present

  • Led team for effective collaboration.
  • Specialized in requirements gathering, system analysis, process design, and vendor management.
  • Oversaw vendor requirements and ensured diligent development supervision.
  • Designed system architectures for operational efficiency.

Senior Software Engineer  •  Jardine Restaurant Group

March 2021 - April 2023

Maintained and optimized existing project and customer experience systems. Facilitated the reintegration of outsourced systems, resolving critical issues with limited resources.

System Engineer  •  International Integrated Systems, Inc.

May 2014 - March 2021

I analyzed requirements, designed system architectures, and efficiently allocated tasks for effective project execution. I played a pivotal role in planning and coordinating testing, deployment, and provided valuable assistance in the startup phase of various projects, contributing to successful project outcomes

Project Engineer  •  iPrefer Digital Integrated Marketing

March 2013 - September 2013

Building camping website and admin system, Database design.
Tools: ASP.NET, C#, JavaScript, AJAX, jQuery, ASP, MSSQL

IT Manager  •  Xodtec Technology CO., Ltd.

December 2011 - March 2013

Server Management, ERP Management, Workspace Building.
Tools: ASP, MSSQL

Programmer  •  Tatung University

 April 2010 - December 2011

Building website and admin system, Database design.
Tools: ASP.NET, C#, JavaScript, AJAX, jQuery, ASP, MSSQL

Programmer  •  LION TRAVEL SERVICE CO., LTD

July 2007 - July 2009

ERP development

Education

2003 - 2007

Providence University

Computer Science and Information Management

Skills


  • C#.NET development
  • C# ASP.NET
  • System Analyst
  • Career Counseling

Language


  • English — Advanced
  • Japanese — Intermediate
  • Spanish — Beginner
  • Chinese — Native
Resume
Profile

Saori Hsieh

System Analyst | C# Engineer

  Taipei City, Taiwan

Professional Summary

With over a decade of experience in system development, I excel in system analysis and user experience design. I utilize UML tools to clarify user requirements and contribute to enhancing system adaptability, readability, and maintainability. Possessing strong analytical skills, I can quickly grasp the logic of new systems, promptly identify critical issues, and propose effective solutions. Additionally, I am skilled in conceptualizing complex ideas and articulating them in a clear and concise manner.


Key Achievements

1. System Emergency Response Capability:

   - Demonstrated the ability to independently address system issues with limited resources.

   - Identified root causes and promptly devised solutions to tackle immediate critical problems.

2. Strong Analytical Skills:

   - Successfully took over unfinished projects and new assignments after the departure of former engineers.

   - Quickly grasped the company's programming logic, ensuring timely project launches.

3. Empathy and User-Centric Approach:

   - When designing new system processes, empathized with users by considering various scenarios from their perspective.

   - Anticipated challenges users may encounter and proposed suitable system process designs, eliminating cumbersome tasks.

Experiences

Assistant Manager  •  Jardine Restaurant Group

April 2023 - Present

  • Led team for effective collaboration.
  • Specialized in requirements gathering, system analysis, process design, and vendor management.
  • Oversaw vendor requirements and ensured diligent development supervision.
  • Designed system architectures for operational efficiency.

Senior Software Engineer  •  Jardine Restaurant Group

March 2021 - April 2023

Maintained and optimized existing project and customer experience systems. Facilitated the reintegration of outsourced systems, resolving critical issues with limited resources.

System Engineer  •  International Integrated Systems, Inc.

May 2014 - March 2021

I analyzed requirements, designed system architectures, and efficiently allocated tasks for effective project execution. I played a pivotal role in planning and coordinating testing, deployment, and provided valuable assistance in the startup phase of various projects, contributing to successful project outcomes

Project Engineer  •  iPrefer Digital Integrated Marketing

March 2013 - September 2013

Building camping website and admin system, Database design.
Tools: ASP.NET, C#, JavaScript, AJAX, jQuery, ASP, MSSQL

IT Manager  •  Xodtec Technology CO., Ltd.

December 2011 - March 2013

Server Management, ERP Management, Workspace Building.
Tools: ASP, MSSQL

Programmer  •  Tatung University

 April 2010 - December 2011

Building website and admin system, Database design.
Tools: ASP.NET, C#, JavaScript, AJAX, jQuery, ASP, MSSQL

Programmer  •  LION TRAVEL SERVICE CO., LTD

July 2007 - July 2009

ERP development

Education

2003 - 2007

Providence University

Computer Science and Information Management

Skills


  • C#.NET development
  • C# ASP.NET
  • System Analyst
  • Career Counseling

Language


  • English — Advanced
  • Japanese — Intermediate
  • Spanish — Beginner
  • Chinese — Native