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Avatar of Sunil Pillai.
Sunil Pillai
Senior Customer care executive
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Sunil Pillai

Senior Customer care executive
Knowledgeable and dedicated professional with extensive experience in BPO industry. Excellent team leading with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Energetic and results-oriented with passion for deloping relationships cultivating partnership and growning businesses.
platinum one
Aptech Institute
Thane West, Thane, Maharashtra, India

Professional Background

  • Current status
  • Profession
  • Fields
  • Work experience
    4-6 years (4-6 years relevant)
  • Management
    None
  • Skills
    SAP
    Customer solutions
    Sales & Customer Service
  • Languages
    English
    ・
    Fluent
    Hindi
    ・
    Fluent
    Malayalam
    ・
    Intermediate
    Marathi
    ・
    Beginner
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    ・
    Interested in working remotely
  • Desired positions
  • Desired work locations
  • Freelance
    Non-freelancer

Work Experience

Senior Customer care executive

platinum one
Jan 2021 - Present
*handling customer calls and Briefing customers about properties. *Making customer appointment with our sales team. *Achieving weekly targets

Senior Associate Operations

WNS Global Services Private Limited
Sep 2018 - Mar 2020
・
1 yr 7 mos
*Engaging and patient customer service professional with 1.6 years of experience in WNS Global Services. *Responding to all types of Customer inquiries in the UK with swift and best resolution with regards to their electricity and gas supply through emails. *Handling customer complaints and grievances.

Senior Associate Operations

Wipro Limited
May 2016 - Sep 2018
・
2 yrs 5 mos
Handling queries of US customer, related to insurance and billing. Managing TAT and managing billing process of customer.

Education

Aptech Institute

Bachelor’s Degree
・
Bachelor in computer application
2013 - 2016