CakeResume Talent Search

Lycamobile Pty Ltd 

Feb. 2013 - Oct. 2014

Leading international mobile virtual network operator with over 16 million customers in 23 countries. Our goal is to achieve this by providing low-cost, high-quality data and voice services to our customers.

- Promote brands and develop potential markets, with an average monthly performance of 20% for new customers. 

(Development of more than 10 regions and hundreds of stores)

- Provide perfect customer pre-sales and after-sales service, have good communication skills, can handle customer complaints proficiently, and can regularly maintain old customers, maintaining a monthly repurchase performance of more than 40%.

- Good at proposing various brand stacking activities to improve brand awareness.

 (Assisted the company to hold on-site brand promotion activities during Indian & Chinese festivals)

- Confirm the payment collection and filing of each transaction order, track and analyze the results of the activities, and be responsible for personnel recruitment.

Rock Mobile Corporation       

Nov. 2018 - July. 2021          

The most famous music company in Taiwan. The main services include digital music distribution, audio-visual cooperation consulting, E-book & App services.

- Leading domestic and foreign well-known E-book platforms: 

Chunghwa Telecom, Taiwan Mobile, Books, Rakuten Kobo, Google Play Book, Amazon Kindle, and other brands schedule planning. Communicated with customers through digital marketing, and successfully increased the gross profit margin of the platform by 27%. 

- New product/service development: 

Audiobook service, and cooperation with well-known brand cw_parent APP. Acquired the agency rights of the books of millions of IG followers Leila Lyla & the well-known Coser Neneko and April Tong Books.

- Business development and operation: 

Looking for potential e-book channels and high-quality content vendors Successfully signed contracts with 6 well-known platform channels + 17 new customers. (cw_parenting, myrenta (Japan's largest e-book store) Pchome, Momo)

- Customer relationship maintenance：

Responsible for contract renewals on 18 platforms, relationship maintenance for more than 60 clients. Over 90% renewal rate.

- Plan the internet activity schedule and be responsible for communication and coordination with various departments, track and analyze daily data results, and prepare monthly/quarterly reports.

Inbound Asia Co., Ltd.  

Mar. 2018 - Oct. 2018

Inbound Asia is a start-up MarTech integration consultancy. With the customer's self-media and paid media operation efficiency as the core, we create perfect digital media marketing for customers and assist businesses to build customer-inbound business conversion funnels.

- Promote brands and develop potential markets, with an average monthly performance of 80% for new customers. 

(Diverse customers: PR companies, health food, communication equipment, sports brands, hardware products, etc.)

- Optimize the communication process between products and other departments, and increase the passenger flow by 20%.

- Customer maintenance service: 

Provide perfect customer pre-sales and after-sales service, and have good proposal ability and communication ability, can handle customer complaints proficiently, and can regularly maintain old customers.

- Confirm the collection and filing of each transaction order, track and analyze the results of each project, and formulate and optimize various sales plans with the planning department in a timely manner.