Agra, Uttar Pradesh, India
August 2015 - August 2021
1. Attend the inbound Calls From the USA and Canadian Clients.
2. Respond to customers’ inquiries relating to information, product functionality and resolving as many queries as possible on the first interaction.
3. Manage the resolution process for customers relating to websites and SEO for a particular product.
4. Contribute to the Helpdesk team and the achievement of its goals
5. Making aware of the services by the company to the clients regarding website development, logo design, and digital marketing and then convincing them to buy the services.
6.99 CGPA on a 10 Point Scale
2012 - 2015
Agra, Uttar Pradesh, India
August 2015 - August 2021
1. Attend the inbound Calls From the USA and Canadian Clients.
2. Respond to customers’ inquiries relating to information, product functionality and resolving as many queries as possible on the first interaction.
3. Manage the resolution process for customers relating to websites and SEO for a particular product.
4. Contribute to the Helpdesk team and the achievement of its goals
5. Making aware of the services by the company to the clients regarding website development, logo design, and digital marketing and then convincing them to buy the services.
6.99 CGPA on a 10 Point Scale
2012 - 2015