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4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Sales Consultant/Content creator @YBA Marketing
2022 ~ 现在
三個月內
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
就学中
正在积极求职中
兼职 / 对远端工作有兴趣
4 到 6 年
Western Governors University
Educational Sciences
Avatar of 林書安.
Avatar of 林書安.
曾任
Project Management @杰悉科技
2021 ~ 2024
專案經理、產品經理、系統分析師
一個月內
林書安LIN SU-AN (Booker) : 淡水區, New Taipei City : [email protected] ● 5 years+ Hybrid project management experience. ● Keen insight, diverse communication and leadership skills. ● Leaded various large projects, and received high satisfaction ratings from the client. ● Consistently update and upgrade my kownedge and skills to handle any challenge. ● Encourage and provide assistance to members to help them deal with problems. Work Experience NADI System Corp. , Project Manager, Jun. 2021~FebUsed hybrid project management to finish customized 3D Operation Management System
系統分析與設計
國際專案管理師PMP
Figma
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
國立高雄大學
工業管理
Avatar of Pei Chia(Page), Chang.
Avatar of Pei Chia(Page), Chang.
曾任
Design Lead @Moneybook Co,. Ltd. 睿元國際股份有限公司
2022 ~ 2023
Lead Designer, Senior Product Designer, Design Manager
一個月內
strategy. Also, design management, including people management, mentoring, and design systems. Proactive in communication and corporations. Believe in teamwork. Efficient in iterating ideas and concepts. Love creating products that are valuable to people. Went to the Philippines’ language school for months to develop English skills (English Business Course). Back to Taiwan in DecemberI’m currently seeking work opportunities where I can apply my design expertise and leadership skills. Please feel free to reach out!🙂 Taipei City, Taiwan | Portfolio | Online R esume | 工作經歷 Design Lead • Moneybook Co,. Ltd
Sketch
Illustrator
Problem Solving
待业中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
樹德科技大學(Shu-Te University)
生活產品設計
Avatar of the user.
Avatar of the user.
曾任
Marketing @Sepreken Kitchen and Bar
2018 ~ 2022
Sales and Marketing Specialist
一個月內
Word
Canva
Excel
待业中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
STIE YKPN Yogyakarta
management
Avatar of Sandhya Rastogi- Srivastava.
Avatar of Sandhya Rastogi- Srivastava.
Sr. Quality Analyst @Satyam BPO
2008 ~ 2009
Product/Project Manager
兩個月內
Sandhya Rastogi- Srivastava ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL) Kolkata, West Bengal, India Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. Work Experience Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project
Word
PowerPoint
Excel
就职中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
Axelos
Information Technology
Avatar of the user.
Avatar of the user.
曾任
Customer Service @HIGOGAME PTE LTD
2023 ~ 2023
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
兩個月內
PowerPoint
Excel
Word
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Universitas Prima Indonesia
HUMAN RESOURCES MANAGEMENT
Avatar of the user.
Avatar of the user.
Staff Mechanic Avionic @PT. Batam Aero Technic
2019 ~ 现在
engineer
兩個月內
leadership skills
Microsoft Office
Communication
就职中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
State Polytechnic of Batam
MACHINE
Avatar of Okis Chuang.
Avatar of Okis Chuang.
Engineering Manager @foodpanda
2022 ~ 现在
Director Of Engineering
一個月內
Okis Chuang MBA in Information Management , National Central University Passionate about driving business results through leadership Okis Chuang is an experienced strategic engineering leader with over a decade of experience in various industries. He has successfully delivered products and projects on regional and global levels, showcasing his effective leadership skills. His product portfolio includes a range of offerings, such as home network security, battery swapping networks, smart e-bikes, smart keyless systems, subscription-based food delivery platforms, and various internet applications. His main passion lies in creating products and services that positively impact people's lives.
Microservices Architecture
Scalability Design
Database design
就职中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
National Central University
Computer Information Management
Avatar of Kathelyne Chang.
Avatar of Kathelyne Chang.
曾任
UX 設計師 @東南旅行社股份有限公司
2023 ~ 2024
產品設計師
一個月內
張君怡 Sr. UI/UX 設計師 Mail - [email protected] Phone過去在科技業從事設計相關工作達 7年時間,有5年海外工作經驗,近年回台 居住在板橋 畢業於臺北科技大學 產品設計係,後工作經歷主要為企業數位轉型、創新電子產品進行 Web / App 相關的應用設
Project Management
UI/UXDesign
Product Design
待业中
正在积极求职中
全职 / 暂不考虑远端工作
6 到 10 年
國立台灣科技大學 National Taiwan University of Science and Technology
設計系
Avatar of Mars Liu.
Avatar of Mars Liu.
曾任
General Manager, Taiwan @Glints
2021 ~ 2022
Senior Product Manager, Product Director
一個月內
Mars Liu 6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty Product Management/ Operational Management/ Business Model Planning Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager [email protected] https://www.linkedin.com/in/mars-liu-0aa86b125/ Work Experience Glints, General Manager - Taiwan, MayJulyA series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong
Operations Management
Business Strategy
Business Analysis
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
National Chengchi University
Law, Anthropology

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职场能力评价定义

专业技能
该领域中具备哪些专业能力(例如熟悉 SEO 操作,且会使用相关工具)。
问题解决能力
能洞察、分析问题,并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对,并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法,且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序,有效运用时间,准时完成工作内容。
团队合作能力
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领导力
专注于团队发展,有效引领团队采取行动,达成共同目标。
超過一年
Account Manager|Customer Success
SHOPLINE
2020 ~ 2020
Taipei City, Taiwan
专业背景
目前状态
待业中
求职阶段
专业
客户成功经理
产业
资讯服务
工作年资
4 到 6 年
管理经历
我有管理 5~10 人的经验
技能
Client-relationship building and nurturing
Multi-project management
Cross-sectoral communication
Know-how development
Problem-solving
Data-analyzing
Account Management
语言能力
求职偏好
希望获得的职位
Customer Success / Marketing Specialist / Account Executive / Operation / Community
预期工作模式
全职
期望的工作地点
Taiwan
远端工作意愿
对远端工作有兴趣
接案服务
学历
学校
National Taiwan University
主修科系
Political Science
列印

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)

简历
个人档案

Shu-Mei Hsu

Account Management

Customer Success

Professional in both marketing and EC industry



 |Taipei ,TW|[email protected]|+886-911-430-916

Profile 04 00@2x

About Shu-Mei


An experienced account manager with department reorganization and leading experience, as well as has solid project management and issue solving experience. Main responsibility was to assist the clients in boosting their sales and solve their problems by providing them customized approach to the company’s product/service. 

In SHOPLINE, she led teams to achieve YOY growth goals and aided members in doing crisis management and communication in certain circumstances. Also, she set standard operation procedures and report formats to assure members can complete tasks accurately and efficiently. 

In Agein Media, she led a team of 4 account executives to help 10 long-term clients to achieve their business goals through data-driven IMC planning and implementation.

Working Skills


Client-relationship building and nurturing|Multi-project management|Cross-sectoral communication 

Leadership|Know-how development|New employee orientation 

IMC planning and implementation|Problem-solving|Data-analyzing

Working Experience

Merchant Success Associate Manager - Merchant Growth / Sep 2020 - Oct 2020

  • Reorganized the department directly with the general manager according to business model adjustments, including functional strategy setting and team-member redistribution. 
  • Designed and developed automatic report formats to reduce the workloads of team members in the future. 
  • Helped the department manager to review the performance of team members and calculate the bonus of Q3. In addition, communicated with team members simultaneously due to the adjustments of the performance bonus system. 
  • Aided the department manager to have a clear understanding of the department situation, team members, goals, obstacles, and potential solutions.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Senior Account Manager / Mar 2020 – Aug 2020 

  • Developed an e-commerce consulting tool-kit in the account management department, which is still applied today. 
  • Aided account managers in doing crisis management and communication in certain circumstances. 
  • Led a team of 3 account managers to help 92 Key Accounts raising their GMV and achieve over 25% of YOY growth even in declining industries. 
  • Led the Growth Hack Project and successfully helped 9 SMB clients exceeding over 10% of GMV growth in just 6 weeks without any incentives for clients. 
  • Assisted clients to enhance their GMV through webpage adjustments to improve the conversion rate, and FB advertising optimization to increase the ROAS to 33.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Nov 2018 – Feb 2020 

  • Exceeded 60% of YOY growth rates each month in 2019 by consulting clients. 
  • Built lasting relationships with clients and earn their trust in multiple ways. 
  • Handled a client which is the most well-known live-streamer in Taiwan, and ensured the website go smoothly in every panic-buying event through collaborating closely with engineers. 
  • Assisted one of the most well-known Taiwanese maternity and nursing brands to build up their web- store from 0 to 1 in 2 months, including product knowledge training, assisting API integration project, and helping designing membership policy. 
  • Made 30% of my clients upgrade to our premium service, which also started charging them 1% commission. 
  • Collaborated with other departments on developments of new features. 
  • Developed the new employee orientation for account management.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

Account Manager / Jun 2018 – Aug 2018 

  • Led a team of 4 account executives and successfully helped a colleague to get promoted by increasing sales. 
  • Established relationships with new clients and maintained and nurtured business relationships with existing ones. 
  • Assisted a 4A advertising agency to generate a media plan in accordance with their brief, which had a 10 million NTD budget. 
  • Helped to design a knowledge database of Omnimedia for the company.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

Supervisor / Jul 2017 – May 2018

  • Conducted meetings with clients as well as informed them about the current status of their projects. 
  • Assisted the client to achieve 60 million NTD GMV goal in 2 weeks special sale, and enhanced their brand’s market share among younger generation from 0.8% to 3.7% with media campaigns. 
  • Assisted in the training process for new employees. 
  • Produced financial plans, media plans, and media forecasts. 
  • Analyzed and interpreted data to optimize the results of media campaigns.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Account Executive / Jul 2015 – May 2017 

  • Managed, reviewed progress, and delivered the client’s media projects. 
  • Established and maintained relationships with media salesmen in order to negotiate a preferential price and keep the latest information from the market. 
  • Implemented and managed online advertising campaigns. 
  • Optimized the results by try and error to achieve the client’s goals. Assisted colleagues to generate media plans. 
  • Communicated between clients, colleagues, and media salesmen to assure all projects accomplished punctually and to a satisfactory standard.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Executive / Oct 2014 – Apr 2015

  • Coordinated with the engineer and graphic designer to build the brand's official website from 0 to 1 in 6 months. 
  • Facebook Fanpage operation. Over 65,000 post reach every week without advertising investment. 
  • Developed marketing proposals to increase the engagement rate of the posts. 
  • Sought for cross-industry cooperation through cold calls.

Experiences 00 03@2x b381b81be12ffb5207e31257bd24e9606aef09c63c7e710fcd513da5ffd4e913

Education

Political Science, NTU

Sep 2010 - Jun 2014

Language

Mandarin / Native

English / Professional (TOEIC 835)