in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre

Sales Representatif • PT Otasindo Prima Satwa AprilPresent - My area is in the Bandung, Sumedang, Subang, Garut, Cianjur, and Sukabumi areas. - Marketing the company's products (drugs). - Make sales plans in the placement area according to the specified target. - Visits to customers. - Sales administration - Create promotions and daily reports on sales and customer billing. - Maintain good relations with prospective customers. - Make daily reports about work trips. - Make daily travel claim reports such as fuel, car kilometers, meals, visiting hotels if customers are out of town, entertaining customers, etc. - Deliver goods (drugs) customer orders

/Founder's Escalations, Medicine/Lab Test, and Customer Success-Care & Doctor team to improve the first interaction of subscription customers. Conducting effective 1:1 meetings, coaching, and mentorship to drive team performance, career growth, and job enrichment opportunities. Process Improvement and Automation: Spearheading initiatives to improve customer experience by streamlining existing processes, leveraging automation, and optimizing Chatbot communications. Implemented TnQ guidelines and managed the Quality & Training team to ensure consistent and effective customer service procedures. Customer Feedback Analysis: Collected, tracked, and analyzed customer feedback to gain valuable insights into customer satisfaction (CSAT%) and brand

records by imaging invoices, debits and credits. -Streamlined daily reporting information entry for efficient record keeping purposes. -Monitor settlement of outstanding payment by vendor -Schedule payment, clearance of vendor advance and deposit. -Liaise closely with sales team and customer on vendor payment. -Prepare vendor ageing report daily. -Maintaining accurate and effective filling system. SENIOR ACCOUNT ASSOCIATE • BP BUSINESS SERVICE CENTER SDN BHD NovemberMarchPerform daily/monthly bank reconciliation -Preparing financial forms, documents and reports. -Assisting with account receivable, payroll processing and filling. -Prepared daily report for vendor ageing. -Answered customer emails

. Currently working with Information Technology Services & Senior IT Support. Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring excellent customer satisfaction in every step of a problem to find it's resolution. I am a person who strives for maximum efficiency while ensuring satisfaction amongst customers/clients while continuing to meet deadlines with