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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce
自由作家/日文譯者 @Studio2017 ~ Present
・
品牌專案企劃、網路行銷企劃、數位行銷企劃、主編
Within one month
Momoko Chang 自由作者、日文譯者 Taiwan、Australia 擅長室內設計、商業經營採訪、撰稿、書籍編輯及日文翻譯。 出版媒體經驗15年，曾任精品雜誌，生活、室內設計出版編輯8年，現為獨立文字作者，採訪100＋室內設計公司、品牌設計總監。善於撰寫具有溫度、貼近生活的設計文
Employed
・
Open to opportunities
Part-time / Remote Only
10-15 years
靜宜大學
・
日本語文學系
Employed
Full-time / Interested in working remotely
6-10 years
National Chung Cheng University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Philippine Amusement and Gaming Corp. (PAGCOR)
PAGCOR (Philippine Amusement and Gaming Corporation)
・
2017 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Fields of Employment
Work experience
6-10 years
Management
Skills
Languages
Job search preferences
Positions
Casino Security or Table Games Dealer
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Lyceum of the Philippines University
Major
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT
Work Experience
Casino Security Staff 2 • PAGCOR (Philippine Amusement and Gaming Corporation)
September 2017 - Present (6.6rs)
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Casino Dealer • Resorts World Manila
November 2014 - January 2016 (1.2yrs)
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
Waiter / Bartender • Nirvana Club
February 2010 - September 2010 (7 Months)
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Demonstrated proficiency in using point-of-sale systems for accurate order processing and payment handling.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
Vip Usher/Porter • Uniprom inc. (Araneta Coliseum)
September 2013 - May 2014 (6 Months)
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Received consistent positive feedback from supervisors for exemplary performance in ushering duties.
- Exhibited excellent problem-solving skills when faced with unexpected challenges or last-minute changes during events.
- Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively.
Callcenter Agent • Convergys
October 2016 - February 2017 (4 Months )
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Lyceum of the Philippines University
4th year Student of
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT
2007 - 2013
Skills
- Multitasking Abilities
- Problem-Solving
- Written Communication
- Maximum Tolerance
- Attention to Detail
- Security awareness
- Critical Thinking
Languages
- English - Professional
- Tagalog - Mother Tongue
- Spanish - Kinder Level
Work Experience
Casino Security Staff 2 • PAGCOR (Philippine Amusement and Gaming Corporation)
September 2017 - Present (6.6rs)
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Casino Dealer • Resorts World Manila
November 2014 - January 2016 (1.2yrs)
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
Waiter / Bartender • Nirvana Club
February 2010 - September 2010 (7 Months)
- Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders.
- Demonstrated proficiency in using point-of-sale systems for accurate order processing and payment handling.
- Received numerous positive reviews from guests for providing exceptional service, contributing to the bar''s overall reputation.
- Ensured responsible alcohol service, adhering to local laws and regulations regarding age verification and intoxication levels.
Vip Usher/Porter • Uniprom inc. (Araneta Coliseum)
September 2013 - May 2014 (6 Months)
- Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
- Received consistent positive feedback from supervisors for exemplary performance in ushering duties.
- Exhibited excellent problem-solving skills when faced with unexpected challenges or last-minute changes during events.
- Consistently met punctuality requirements, arriving on time for shifts and ensuring readiness to perform all ushering duties effectively.
Callcenter Agent • Convergys
October 2016 - February 2017 (4 Months )
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Lyceum of the Philippines University
4th year Student of
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT
2007 - 2013
Skills
- Multitasking Abilities
- Problem-Solving
- Written Communication
- Maximum Tolerance
- Attention to Detail
- Security awareness
- Critical Thinking
Languages
- English - Professional
- Tagalog - Mother Tongue
- Spanish - Kinder Level