Branch Operation Manager  •  ESAF SMALL FINANCE BANK LTD

February 2021 - Present

As a Branch Operations Manager my task typically include ensuring a smooth branch operation; acting as the main custodian of the branch; liaising with the main office to enhance operational activities of the branch, soliciting new business and managing existing clients. They are responsible for supporting the Branch Manager in developing a local market sales plan, working with all branch personnel to meet or exceed the annual sales target, preparing and presenting a clear and persuasive sales presentation to customers, and negotiating with customers to enhance profitability.Branch operations managers also work by providing outstanding customer service, representing the branch on meetings, taking care of escalated client concerns and reporting sales activities, which include lead tracking, call log management, commission requests, expense reports, submission of proposals, job modeling, and profit forecasting. Also ensure the premises are clean and orderly, and check all equipment and make sure they are in good working condition.