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Definition of Reputation Credits
Rashida Nair
United Arab Emirates
Phone : +971 562640382
Email: [email protected]
Introduction:
Goal-oriented individual with strong decision-making capabilities.
Always gather the related information first, analyze it then suggest a strategic solution.
Hard work and sincerity towards the job undertaken
Adapted to changing needs and deadlines and remain calm when under pressure, Focuses on customers with a professional attitude
Work Experience
Assistant Manager • Hexaware Technologies Ltd.
March 2016 - June 2023
Joined as MIS Executive in 2016.
Extensive usage of MS Excel (Lookup, Pivot table)
Implement and analysis data to create daily, weekly, monthly, and quarterly reports
Creating in MS-Excel through in-depth analysis and producing the actionable information.
Managing the Monthly, Weekly & Daily Report
Promoted as Team Leader in 2018
Managing team of seven employee and overseeing the day-to-day operations of the team
Promoted as Senior Team Leader in 2020, and in 2022 promoted as Assistant Manager
Project Management for Automation done on various platforms (.NET, PHP)
Handling Client requirement basis suggesting automation and coordinating with team to get it close in given timeline
Weekly reviews with team where mainly focus on Projects which is critical and close to timeline.
Daily connect with each team members to address the challenge if any.
Weekly/Monthly Presentation for review with higher leadership.
MIS Executive • EOS
October 2015 - February 2016
Analyze data to identify trends, patterns, and areas for improvement.
Generate and distribute reports to relevant departments, helping them make informed decisions.
Develop and maintain data dashboards and visualization tools for executive-level reporting.
Maintain and optimize databases, ensuring data accuracy, integrity, and accessibility.
Implement data quality checks and data cleaning procedures to eliminate errors and inconsistencies.
CSR- Customer Service Representative • Firstsource Solutions
September 2009 - September 2015
Interact with customers via phone to address inquiries, resolve issues, and provide information about our products or services.
Offer solutions and assistance to ensure a positive customer experience and swift problem resolution.
Stay updated on product changes and improvements to offer the most relevant advice.
Listen to customer concerns and complaints, aiming to resolve issues to their satisfaction.
Education
2003 - 2005
DAV COLLEGE
High School Diploma
Commerce
Skills
- Excel
- PowerPoint
- Project Management
Languages
- English — Professional
Rashida Nair
United Arab Emirates
Phone : +971 562640382
Email: [email protected]
Introduction:
Goal-oriented individual with strong decision-making capabilities.
Always gather the related information first, analyze it then suggest a strategic solution.
Hard work and sincerity towards the job undertaken
Adapted to changing needs and deadlines and remain calm when under pressure, Focuses on customers with a professional attitude
Work Experience
Assistant Manager • Hexaware Technologies Ltd.
March 2016 - June 2023
Joined as MIS Executive in 2016.
Extensive usage of MS Excel (Lookup, Pivot table)
Implement and analysis data to create daily, weekly, monthly, and quarterly reports
Creating in MS-Excel through in-depth analysis and producing the actionable information.
Managing the Monthly, Weekly & Daily Report
Promoted as Team Leader in 2018
Managing team of seven employee and overseeing the day-to-day operations of the team
Promoted as Senior Team Leader in 2020, and in 2022 promoted as Assistant Manager
Project Management for Automation done on various platforms (.NET, PHP)
Handling Client requirement basis suggesting automation and coordinating with team to get it close in given timeline
Weekly reviews with team where mainly focus on Projects which is critical and close to timeline.
Daily connect with each team members to address the challenge if any.
Weekly/Monthly Presentation for review with higher leadership.
MIS Executive • EOS
October 2015 - February 2016
Analyze data to identify trends, patterns, and areas for improvement.
Generate and distribute reports to relevant departments, helping them make informed decisions.
Develop and maintain data dashboards and visualization tools for executive-level reporting.
Maintain and optimize databases, ensuring data accuracy, integrity, and accessibility.
Implement data quality checks and data cleaning procedures to eliminate errors and inconsistencies.
CSR- Customer Service Representative • Firstsource Solutions
September 2009 - September 2015
Interact with customers via phone to address inquiries, resolve issues, and provide information about our products or services.
Offer solutions and assistance to ensure a positive customer experience and swift problem resolution.
Stay updated on product changes and improvements to offer the most relevant advice.
Listen to customer concerns and complaints, aiming to resolve issues to their satisfaction.
Education
2003 - 2005
DAV COLLEGE
High School Diploma
Commerce
Skills
- Excel
- PowerPoint
- Project Management
Languages
- English — Professional