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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
documentation within the EMR system for easy access by healthcare providers. • Consulted with physicians, colleagues, and supervisors to ensure highest level of patient care. • Supported financial goals by accurately processing patient payments, insurance claims, and assisting customers with various billing inquiries. • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all interactions. Information Desk Receptionist West Jefferson Medical Center AugOct 2017 • Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments. • Provided backup support for administrative tasks during peak periods or staff absences, exemplifying teamwork and versatility
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*
Senior Software Engineer @Innova Solutions Taiwan2022 ~ Present
・
Back-End / Full Stack Web Developer
Within one month
System utilizing .NET, C#, AngularJS, JQuery UI, and JavaScript. - Collaborated closely with product managers to gather requirements, conceptualize features, and design comprehensive solutions aligned with user needs. - Worked on integrating Duende Identity Server for robust authentication and authorization mechanisms. - Responsible for overseeing feature development, ensuring adherence to coding standards, and optimizing system performance. - Provided technical leadership, mentoring junior developers, and facilitating knowledge-sharing sessions to enhance team capabilities and maintain high development standards. - Utilized customer-facing skills and technical expertise in a consulting capacity to diagnose and resolve environment-related issues causing application
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Fu Jen Catholic University
・
Computer Science
Offline
Offline
Past
Sr. Customer Service Representative @United Health Group2023 ~ 2024
・
Email and Customer Support Specialist
Within one month
proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers. Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter. SeptemberOctober 2021 Taipei, Taiwan Lead Research and Resolution Specialist NextEra Energy, Inc. I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone. My colloborate approach
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
・
Business Administration and Management
Senior Account Manager @360 Saga - PR & Event Activation2019 ~ Present
・
Within one month
the documents and data received loan Bank and Fintech. • Perform daily reconciliation of client accounts and transactional data. Investigate and resolve discrepancies in trade details, ensuring accuracy and completeness. Generate and analyze reconciliation reports for transparency and audit purposes. • Process settlement instructions received from clients in adherence to industry standards. Communicate with counterparties to confirm transaction details and facilitate smooth settlements. Interface with clearinghouses and settlement systems for the efficient transfer of securities and funds. • Evaluating and monitoring the process of all internal reports that are in the Operational Bank and Fintech.
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Universitas Prof. Dr. Moestopo (Beragama)
・
International Relations and National Security Studies
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project success. Oversee and manage projects, ensuring adherence to project timelines, budgets, and quality standards. Collaborate with stakeholders to define project requirements and deliverables. Utilize project management methodologies and tools to plan, execute, and monitor projects. Lead and motivate project teams, fostering a collaborative and high-performing work environment. Ensure effective communication and
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information TechnologyLead Software Developer @Persistent Systems2022 ~ Present
・
Within two months
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
VIT-Vellore
・
Computer SciencePast
Sr Full Stack Developer @Perceptively LLC2021 ~ Present
・
Web Developer
Within one month
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
University College Dublin
・
Computer Science
Past
Quality Assurance @PT FPT Software Indonesia2022 ~ 2023
・
Software Quality Assurance
Within two months
testing complies with test policies/policies including applicable standard procedures and processes. Technologies Used: Microsoft Excel, Microsoft Word, JIRA, SQL Server Studio Management, SOAPUI,WinSCP, VNC Viewer, Postman and Visual Studio Code Quality Assurance PT. Esha Parama Technology • NovemberMei 2022 Responsibilities : - Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project. - Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding. - Coordinate team effort, assign tasks, give direction to key project players, and keep everyone motivated. - Sets and tracks project milestones; manages and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Gunadarma
・
System Informasi
Software Test Engineer
More than one year
team / Top Management and resolving the issues Updating the regular reports for every ongoing project on the platform Designing and Executing Test Cases/Scripts Creating and Maintaining Data Driven Framework in Selenium Testing of New Modules and functionalities added/Revamped Raising early flags in case of non-adherence related to project metrics Environment Downtime Tracking and escalating Preparing status reports on daily and weekly basis Client interaction, testing coordination & liaisons between Business and Development teams Monitoring test planning & execution with proper tracibility metrices Consolidating a final Defect Report to the Management Team for project status Experience ASK
Ready to interview
Full-time / Interested in working remotely
4-6 years
J.D College of Engineering Nagpur
・
B.E (Electronics & Telecommunication)Video Editor/Videographer @TY Bello Studios2021 ~ Present
・
Video Editor
Within three months
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Pencils Film Institute
・
Film and TV ProductionThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Experieced Email and Customer Support Specialist Delivering Exceptional Service
United Health Group
・
2023 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
CRM Specialist, Customer Service / Support, CS Advisor
Fields of Employment
Job Training, Mental Health Care, Rental and Leasing Services
Work experience
10-15 years
Management
I've had experience in managing 5-10 people
Skills
Languages
English
・
Native or Bilingual
Job search preferences
Positions
Email and Customer Support Specialist
Job types
Full-time
Locations
Remote, OR, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
University of Phoenix
Major
Business Administration and Management
Tameka Harris
Experieced Email and Customer Support Specialist Delivering Exceptional Service
I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.
United States
346-587-5676
[email protected]
Work Experience
April 2023 - March 2024
Taipei, Taiwan
Sr. Customer Service Representative
United Health Group
- Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.
Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.
October 2021 - April 2023
Taipei, Taiwan
Lead Patient Access Representative
West Oaks Hospital
- Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.
Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.
Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.
September 2017 - October 2021
Taipei, Taiwan
Lead Research and Resolution Specialist
NextEra Energy, Inc.
- I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.
My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.
My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.
Education
2022 - 2025
University of Phoenix
Business Administration and Management
Fundamental learning of tools and knowledge required for efficient business operations.
Skills
- Word
- Excel
- Java
- ERP
- Microsoft Office
- Google Drive
- Communication
- PowerPoint
Languages
- English — Native or Bilingual
Tameka Harris
Experieced Email and Customer Support Specialist Delivering Exceptional Service
I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.
United States
346-587-5676
[email protected]
Work Experience
April 2023 - March 2024
Taipei, Taiwan
Sr. Customer Service Representative
United Health Group
- Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.
Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.
October 2021 - April 2023
Taipei, Taiwan
Lead Patient Access Representative
West Oaks Hospital
- Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.
Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.
Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.
September 2017 - October 2021
Taipei, Taiwan
Lead Research and Resolution Specialist
NextEra Energy, Inc.
- I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.
My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.
My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.
Education
2022 - 2025
University of Phoenix
Business Administration and Management
Fundamental learning of tools and knowledge required for efficient business operations.
Skills
- Word
- Excel
- Java
- ERP
- Microsoft Office
- Google Drive
- Communication
- PowerPoint
Languages
- English — Native or Bilingual