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4-6 years
6-10 years
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Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
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Customer Service Consultant @Lufthansa Services Philippines
2021 ~ Present
Customer service related
Within one month
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
University of the Philippines Open University
Multimedia Studies
Avatar of Jemimah Joseph.
Avatar of Jemimah Joseph.
CUSTOMER SERVICE REPRESENTATIVE @PENSIONS ALLIANCE LIMITED
2020 ~ Present
Customer Service Representative.
Within one month
in business success. Akwa Ibom State, Nigeria Work Experience CUSTOMER SERVICE REPRESENTATIVE • PENSIONS ALLIANCE LIMITED JanuaryPresent developing and rolling out a comprehensive customer feedback system, which helped us identify areas for improvement and address customer pain points more effectively. I have also played a key role in analyzing customer data and identifying trends to inform our customer experience initiatives. By collaborating closely with cross-functional teams, I have successfully developed and implemented various customer-centric activities and programs aimed at fostering customer loyalty and increasing customer satisfaction rates. Education Nexford University product managementCUSTOMER SERVICE REPRESENTATIVE • PENSIONS
Microsoft Office
Excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Nexford University
product management
Avatar of Chun-Yi Lee.
Avatar of Chun-Yi Lee.
Technical Integration and Customer Service Senior Engineer @Hannstar
2019 ~ Present
Semiconductor Engineer
Within one month
Chun-Yi Lee, Stanley Good skills in troubleshooting, cross-functional team collaboration, schedule control and resource management; have proactive, continued learning attitude. Strong expertise in new product introduction, schedule and resource control and design issue remediation, quality or cycle time improvement project, and domestic or oversea customer service. Email : [email protected], Phone :, Portfolio Work Experience • JunP resent, Technical Integration and Customer Service Senior Deputy Chief Enginee r • Hannstar display corporation Customer technical support : clarified new product and mass product quality issues, cross-departments verify and confirm the real cause . Provided technical and quality improving
SolidWorks
Cross Functional Communications
SEM
Employed
Ready to interview
Full-time
10-15 years
國立中正大學(National Chung Cheng University)
mechanical
Avatar of John Michael C. Sorbito RN.
Avatar of John Michael C. Sorbito RN.
Past
Assistant Accounting Finance Manager @Vacation Homes 365
2019 ~ Present
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Microsoft Office
Google Drive
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
Education
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Team Leader @CreditEnable
2023 ~ Present
Assistant Manager Training and Quality
Within two months
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
Commerce
Avatar of Paul Wu.
Avatar of Paul Wu.
APAC Helpdesk (Technical support) @HITEC Power Protection
2018 ~ Present
Customer Service Manager
Within one month
Paul Wu HITEC Power Protection APAC Helpdesk 新竹市, 台灣 Vacuum system, PVD system,DRUPS System 工作經歷 九月Present APAC Helpdesk (Technical support) HITEC Power Protection Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. 九月八月 2018 Senior Engineer TOWA-Taiwan Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. 五月八月 2017 FSE Axcelis Technologies Lorem ipsum dolor sit amet, consectetuer adipiscing
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
國立台灣海洋大學
輪機工程系
Avatar of 賴韋利.
Avatar of 賴韋利.
Past
Aftersales @麗思頓有限公司
2022 ~ 2024
Customer Service Representative
Within one month
賴韋利 Customer Service Specialist • Taipei,TW • [email protected] Accumulated 10 + years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player. 工作經歷 Listan Asia Inc. , Aftersales, Feb~ MarE-mail /calls/ social media inquiries support - Spare part arrangement- APAC - RMA request handling/Credit note issuing - RMA product testing - Power
Customer Service
Team Player
Customer Service Experience
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chinese Culture University
International Trade
Avatar of Sage Hollingsworth.
Avatar of Sage Hollingsworth.
Past
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
Within one month
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Emotional Intelligence
Case Management
HIPPA
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
*
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Avatar of the user.
sales @PT Mitsubishi Motors Kramayudha Indonesia
2021 ~ Present
Administrator, Virtual Assistant, Customer Service
Within one month
Word
Canva
Java
Employed
Ready to interview
Part-time / Interested in working remotely
10-15 years
Institut Teknologi Sepuluh Nopember
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Within six months
Experieced Email and Customer Support Specialist Delivering Exceptional Service
United Health Group
2023 ~ 2024
Houston, TX, USA
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
CRM Specialist, Customer Service / Support, CS Advisor
Fields of Employment
Job Training, Mental Health Care, Rental and Leasing Services
Work experience
10-15 years
Management
I've had experience in managing 5-10 people
Skills
Word
Excel
Java
ERP
Microsoft Office
Google Drive
Communication
PowerPoint
Languages
English
Native or Bilingual
Job search preferences
Positions
Email and Customer Support Specialist
Job types
Full-time
Locations
Remote, OR, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
University of Phoenix
Major
Business Administration and Management
Print

Tameka Harris

Experieced Email and Customer Support Specialist Delivering Exceptional Service

I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.

United States
346-587-5676
[email protected]

Work Experience


April 2023 - March 2024
Taipei, Taiwan

Sr. Customer Service Representative

United Health Group

  • Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.

    Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.

    Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.

October 2021 - April 2023
Taipei, Taiwan

Lead Patient Access Representative

West Oaks Hospital

  • Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.

    Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.

    Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.

September 2017 - October 2021
Taipei, Taiwan

Lead Research and Resolution Specialist

NextEra Energy, Inc.

  • I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.

    My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.

    My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.

Education


2022 - 2025

University of Phoenix

Business Administration and Management

Fundamental learning of tools and knowledge required for efficient business operations.

Skills


  • Word
  • Excel
  • Java
  • ERP
  • Microsoft Office
  • Google Drive
  • Communication
  • PowerPoint

Languages


  • English — Native or Bilingual
Resume
Profile

Tameka Harris

Experieced Email and Customer Support Specialist Delivering Exceptional Service

I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.

United States
346-587-5676
[email protected]

Work Experience


April 2023 - March 2024
Taipei, Taiwan

Sr. Customer Service Representative

United Health Group

  • Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.

    Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.

    Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.

October 2021 - April 2023
Taipei, Taiwan

Lead Patient Access Representative

West Oaks Hospital

  • Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.

    Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.

    Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.

September 2017 - October 2021
Taipei, Taiwan

Lead Research and Resolution Specialist

NextEra Energy, Inc.

  • I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.

    My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.

    My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.

Education


2022 - 2025

University of Phoenix

Business Administration and Management

Fundamental learning of tools and knowledge required for efficient business operations.

Skills


  • Word
  • Excel
  • Java
  • ERP
  • Microsoft Office
  • Google Drive
  • Communication
  • PowerPoint

Languages


  • English — Native or Bilingual