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On
4-6 years
6-10 years
10-15 years
More than 15 years
Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within two months
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Technical Sales Representatif @PT Otasindo Prima Satwa2021 ~ Present
・
Sales dan Marketing
Within one month
Satwa AprilPresent - My area is in the Bandung, Sumedang, Subang, Garut, Cianjur, and Sukabumi areas. - Marketing the company's products (drugs). - Make sales plans in the placement area according to the specified target. - Visits to customers. - Sales administration - Create promotions and daily reports on sales and customer billing. - Maintain good relations with prospective customers. - Make daily reports about work trips. - Make daily travel claim reports such as fuel, car kilometers, meals, visiting hotels if customers are out of town, entertaining customers, etc. - Deliver goods (drugs) customer orders to the home or farm
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
University of Jenderal Soedirman
・
Peternakan
Procurement/Sales Engineer @Roresin Corp2017 ~ Present
・
Procurement/Sales Engineer
Within one month
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
・
Business Administration
Past
Reception @Doho Homestay2018 ~ 2024
・
Administration Staff, Resepsionis
Within one month
dan memberikan problem solving baik secara langsung atau untuk dikemudian hari agar kejadian serupa tidak terjadi lagi. ➢ Mengatur Rate serta availability kamar di OTA, Membuat Invoice, Chasier report. Menjembatani customer dengan Online travel Agents. Pendidikan SMK NEGERI 4 JEMBER tata niagaProjek Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Project Name Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh. Skil Word Canva Excel Publik Speaking Negosiasi PowerPoint Teamwork Customer Service Time Management Client Interaction mediation and conflict resolution Skill Organisasi Bahasa Indonesian — Bahasa Ibu
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
SMK NEGERI 4 JEMBER
・
tata niaga
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)2020 ~ Present
・
PM/產品經理/專案管理
Within one month
project management Product Manger City: Tainan，TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments and Customer *New models tracking & strive for design in Achievement *Success to take IC development fee back *Strive wearable IC for design in
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
・
Optical electrical technology
Staff @PT Catur Mitra Sejati Sentosa2019 ~ Present
・
Akuntan, Bussiness Developmen, Finance Staff, Manajemen Traine, Staff Administrasi
Within one month
memiliki kompetensi teknis yang relevan dalam pelaporan data dan pengelolaan data yang baik. Pengalaman Kerja Administrasi Kredit • Bank BJB Cabang Bekasi JuliOktober 2017 | Bekasi, Indonesia Memberikan informasi kepada nasabah terhadap fasilitas kredit perbankan Menghimpun data Nasabah dalam proses menunjang operasional bisnis Mengelola basis data yang meningkatkan efisiensi akses informasi Customer Service • PT Harmonic Jaya Motor JanuariMaret 2018 | Bekasi, Indonesia Menghimpun data customer sebagai data penunjang dalam proses pengajuan klaim asuransi kendaraan Melakukan Follow Up kepada customer dalam menunjang operasional bisnis Memberikan pelayanan kepada customer dengan memberikan informasi lewat pengetahuan yang ada Kasir • PT Catur Mitra Sejati Sentosa JuliJuli 2024
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Smk Bakti Mandiri
Past
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
・
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所
Past
VIP Manager @17 LIVE_藝啟股份有限公司臺灣分公司2022 ~ Present
・
行銷企劃,客戶服務管理,經營管理
Within one month
● VIP客戶儲值成效追蹤及分析 ● 案件量/問題趨勢問題分析 ● 執行企劃與追蹤成效 ● 提出app功能優化與改善建議 Sr Customer Service Manager MeMe直播_英屬維京群島商未來趣娛有限公司台灣分公司 • 2017/1~2022/3 ・5Y3M 《工作內容與績效》 ●VIP用戶儲值額連續達成
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
光武技術學院
・
國際貿易Past
產品經理PM Product Manager @轉客來策略行銷顧問有限公司2020 ~ 2024
・
PM, 數據分析師, 廣告優化師
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Fu Jen Catholic University
・
企業管理學系Past
Marketing @Sepreken Kitchen and Bar2018 ~ 2022
・
Sales and Marketing Specialist
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
STIE YKPN Yogyakarta
・
managementThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Experieced Email and Customer Support Specialist Delivering Exceptional Service
United Health Group
・
2023 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
CRM Specialist, Customer Service / Support, CS Advisor
Fields of Employment
Job Training, Mental Health Care, Rental and Leasing Services
Work experience
10-15 years
Management
I've had experience in managing 5-10 people
Skills
Languages
English
・
Native or Bilingual
Job search preferences
Positions
Email and Customer Support Specialist
Job types
Full-time
Locations
Remote, OR, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
University of Phoenix
Major
Business Administration and Management
Tameka Harris
Experieced Email and Customer Support Specialist Delivering Exceptional Service
I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.
United States
346-587-5676
[email protected]
Work Experience
April 2023 - March 2024
Taipei, Taiwan
Sr. Customer Service Representative
United Health Group
- Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.
Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.
October 2021 - April 2023
Taipei, Taiwan
Lead Patient Access Representative
West Oaks Hospital
- Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.
Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.
Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.
September 2017 - October 2021
Taipei, Taiwan
Lead Research and Resolution Specialist
NextEra Energy, Inc.
- I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.
My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.
My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.
Education
2022 - 2025
University of Phoenix
Business Administration and Management
Fundamental learning of tools and knowledge required for efficient business operations.
Skills
- Word
- Excel
- Java
- ERP
- Microsoft Office
- Google Drive
- Communication
- PowerPoint
Languages
- English — Native or Bilingual
Tameka Harris
Experieced Email and Customer Support Specialist Delivering Exceptional Service
I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.
United States
346-587-5676
[email protected]
Work Experience
April 2023 - March 2024
Taipei, Taiwan
Sr. Customer Service Representative
United Health Group
- Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.
Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.
Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.
October 2021 - April 2023
Taipei, Taiwan
Lead Patient Access Representative
West Oaks Hospital
- Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.
Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.
Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.
September 2017 - October 2021
Taipei, Taiwan
Lead Research and Resolution Specialist
NextEra Energy, Inc.
- I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.
My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.
My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.
Education
2022 - 2025
University of Phoenix
Business Administration and Management
Fundamental learning of tools and knowledge required for efficient business operations.
Skills
- Word
- Excel
- Java
- ERP
- Microsoft Office
- Google Drive
- Communication
- PowerPoint
Languages
- English — Native or Bilingual