CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Chia-Wei Yen.
Avatar of Chia-Wei Yen.
Technology Consultant @台灣易思資訊科技股份有限公司
2019 ~ 2024
程式設計師
Within one month
Project - IBM Cognos TM1 * Weikeng Budget System Implementation - IBM Cognos TM1 in Linux: * Farcent Consultant Project - IBM Cognos TM1 Senior System Analyst • 台北富邦商業銀行股份有限公司 八月七月 2018 | Taipei, Taiwan Work Responsibilities - ODS/DataMart Maintenance for Wealth Management System Project Experiences: Bank's New Core System (BaNCS) Migration - Peripheral System: Gold Passbook Bank's New Core System (BaNCS) Migration - Peripheral System: ODS Applications Consultant • 宏燁資訊股份有限公司 九月五月 2016 | Taipei, Taiwan Project Experiences: * EPISTAR Production Planning
Microsoft Office
SQL
Linux
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
National United University
Information Manager
Avatar of Sax Chen (陳祥麟).
Avatar of Sax Chen (陳祥麟).
Supplier Quality Engineer @Newell Brands
2011 ~ Present
GET/PROJECT MANAGEMENT/PRODUCTION ENGINEER/PRODUCTION SUPERVISOR/QUALITY ANALYST
Within one month
Sax Chen (陳祥麟) As a seasoned Supplier Quality Engineering professional with over a decade of experience, I bring a wealth of knowledge in supplier relations, quality management, and global sourcing, predominantly in the automotive industry. My journey has honed my skills in enhancing supplier performance, ensuring the timely delivery of high-quality components, and implementing lean improvement initiatives. I am recognized for my rapid learning curve and ability to swiftly navigate complex systems and diverse product ranges. A prime example of this was during my early days at Ford, where my proactive approach and commitment
Word
ppap
8D problem sovling
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
National Taiwan University of Science and Technology
Engineering/Industrial Management
Avatar of the user.
Avatar of the user.
Product Design Consultant @Freelancer
2023 ~ 2024
UX Researcher / UIUX Designer / Product Designer
Within one month
User Interfaces
Service Design
User Research
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shih Chien University
B.F.A Communication Design
Avatar of 楊思賢.
Avatar of 楊思賢.
Past
Product Manager @覓去股份有限公司(PChome集團子公司)
2022 ~ 2023
Product Manager
Within one month
8 years of experience in system development, including a 6-year tenure as a Product/Project Manager, I specialize in retail e-commerce and payment system integration. I have led and successfully executed numerous high-profile web and app development projects. Proficient in the entire product lifecycle management, team collaboration, and customer requirement handling. Possess a wealth of expertise in delivering efficient, innovative solutions that meet and exceed client expectations. New Taipei City, Taiwan 工作經歷 Product Owner • 覓去股份有限公司(PChome集團子公司) 六
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立高雄餐飲大學
旅館管理系
Avatar of Ramond Gozali 吳天恩.
Avatar of Ramond Gozali 吳天恩.
Cross Dept. Team (Brand, Design, UI/UX) @十二點原生概念有限公司
2022 ~ Present
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
renowned brands such as Hyatt, Westin, W Hotel, Sheraton, St. Regis, Wacom Tablet, Toshiba, Adobe, Xiaomi, Porsche, Michelin, the Michelin Guide, Ballantines, as well as numerous local brands from Singapore, Taiwan, and Indonesia. My proficiencies extend to key areas such as optimizing business operations and workflows, meticulous project management, adept management of CRM, ERP, and e-commerce, as well as comprehensive expertise in integrated design, covering corporate identity systems (CIS), augmented reality (AR), user interface (UI) design, signage design, and typeface design. Taiwan APRC Holder & Open Working Permit I am expatriate (Indonesian) have been living in Taiwan
Photoshop
Figma
Illustrator
Employed
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
國立臺北科技大學(National Taipei University of Technology, Taipei Tech)
Operational & marketing
Avatar of Christian Stevens.
Avatar of Christian Stevens.
Frontend Developer @RUGS USA
2021 ~ Present
Full Stack Developer
Within six months
Christian Stevens - Front-End Developer Results-driven IT professional with a decade-long career, specializing in Front-End Development for the past 3 years. Proven expertise in crafting seamless and user-centric web interfaces using JavaScript and front-end frameworks. Adept at translating complex business requirements into intuitive and visually appealing applications. Demonstrated ability to integrate front-end solutions with back-end systems, leveraging a comprehensive understanding of the broader IT landscape. Committed to delivering high-quality software and contributing to collaborative teams. Eager to apply a wealth of IT experience to drive innovation and
Assisted
Implementation
Managing
Full-time / Interested in working remotely
6-10 years
State University of New York at Fredonia
B.S. in Computer Information Systems with Concentration in Systems Management
Avatar of the user.
Avatar of the user.
Past
PMO-Software PM & Scrum master @Johnson Health Tech 喬山健康科技
2022 ~ 2022
Project Manager、PM、專案經理、UX、網站企劃、產品企劃、Scrum Master
Within one month
Project Management
Agile Project Management
Scrum Master
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
實踐大學(Shih Chien University)
資管
Avatar of 黃璿彰.
Avatar of 黃璿彰.
Software engineer @SingularWings Medical.
2019 ~ Present
Software Engineer
Within one month
for team collaboration and development process management - Using Git for program version control / writing development documents / introducing and evaluating new technologies - Managing application feedback using Google Analytics Project intern 工業技術研究院 服務科技系統中心 • MarAug 2019 【Service System Technology Center】 Participated in health and fitness program projects, developing exercise-related applications, and assisting with project routine tasks. Job Responsibilities: - Responsible for monitoring exercise intensity programs, visualizing chart data analysis display - Developing tool programs (e.g., examples of health passbook integration programs) - Particip...
Android
Java
kotlin
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Kaohsiung Medical University 高雄醫學大學
Medical Informatics
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Team Leader @CreditEnable
2023 ~ Present
Assistant Manager Training and Quality
Within two months
for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and resolved customer needs promptly and efficiently. Facilitated audits and process reviews to spot performance bottlenecks and drive improvements. Developed training programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to provide
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
Commerce
Avatar of the user.
Digital Marketing Manager
Within two months
social media managment
Social Media Advertising
Social Media Marketing
Unemployed
Ready to interview
Part-time / Interested in working remotely
6-10 years

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
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Within two months
Experieced Email and Customer Support Specialist Delivering Exceptional Service
United Health Group
2023 ~ 2024
Houston, TX, USA
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
CRM Specialist, Customer Service / Support, CS Advisor
Fields of Employment
Job Training, Mental Health Care, Rental and Leasing Services
Work experience
10-15 years
Management
I've had experience in managing 5-10 people
Skills
Word
Excel
Java
ERP
Microsoft Office
Google Drive
Communication
PowerPoint
Languages
English
Native or Bilingual
Job search preferences
Positions
Email and Customer Support Specialist
Job types
Full-time
Locations
Remote, OR, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
University of Phoenix
Major
Business Administration and Management
Print

Tameka Harris

Experieced Email and Customer Support Specialist Delivering Exceptional Service

I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.

United States
346-587-5676
[email protected]

Work Experience


April 2023 - March 2024
Taipei, Taiwan

Sr. Customer Service Representative

United Health Group

  • Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.

    Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.

    Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.

October 2021 - April 2023
Taipei, Taiwan

Lead Patient Access Representative

West Oaks Hospital

  • Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.

    Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.

    Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.

September 2017 - October 2021
Taipei, Taiwan

Lead Research and Resolution Specialist

NextEra Energy, Inc.

  • I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.

    My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.

    My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.

Education


2022 - 2025

University of Phoenix

Business Administration and Management

Fundamental learning of tools and knowledge required for efficient business operations.

Skills


  • Word
  • Excel
  • Java
  • ERP
  • Microsoft Office
  • Google Drive
  • Communication
  • PowerPoint

Languages


  • English — Native or Bilingual
Resume
Profile

Tameka Harris

Experieced Email and Customer Support Specialist Delivering Exceptional Service

I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency.

United States
346-587-5676
[email protected]

Work Experience


April 2023 - March 2024
Taipei, Taiwan

Sr. Customer Service Representative

United Health Group

  • Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls.

    Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton.

    Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services.

October 2021 - April 2023
Taipei, Taiwan

Lead Patient Access Representative

West Oaks Hospital

  • Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed the significant increase.

    Ability to proactively learn quickly verifying health insurance on various system platforms. Outline financial obligatins to both parents, referrals, and healthcare providers.

    Ambitous thinking by implementing a new scheduling acces database for new patient intake tracking,, which resulted in proved patient flow, reduced wait times, and increased patient client satisfaction adherence by 20% during Fourth Quarter.

September 2017 - October 2021
Taipei, Taiwan

Lead Research and Resolution Specialist

NextEra Energy, Inc.

  • I excel in providing a great customer experience by effectively addressing custmeruest, complaints and troubleshooting needs through various communication channels such as email, chat, and phone.

    My colloborate approach with cross-functional teams has led to the development and implementation of innovatee solutions to address recurring suport issues.

    My initiative-driven project skills allowed me to suport customer with account management, billing, and energy saving tips, streamline process for resolving complex customer issues.

Education


2022 - 2025

University of Phoenix

Business Administration and Management

Fundamental learning of tools and knowledge required for efficient business operations.

Skills


  • Word
  • Excel
  • Java
  • ERP
  • Microsoft Office
  • Google Drive
  • Communication
  • PowerPoint

Languages


  • English — Native or Bilingual