Operating for more than 3 years in the field of consulting and implementing software development for large, medium and small scale business models.

Working with nearly 500 customers - partners, more than 1000 accounts operating simultaneously on application and web platforms.

 Survey of more than 50 nationwide enterprises on: infrastructure, terminal equipment, information security equipment, consulting on the selection of units to build and assemble network and computer equipment.

Related positions:

• Team Leader Deployment.
• Team Leader Presale.
• Business Deployment Executive.

11/2019 to 6/2023 – ViHAT Technology Co,.LTD

• Position: Team Leader Deployment.

 Take on the role of building a team to deploy OMICALL products.

OMICALL is smart virtual switchboard software serving multi-channel customer care.

Includes Callcenter, Email, ZOA, ESMS, Facebook, Chatbox, CRM, API, ERP, AI features.

The results were achieved after 3 months with a team of 3 people proficient in software implementation stages. After 1 year, the team has grown to 6 members and 1 team leader.

The product deployment team is in charge of the following items:

Implementation items after signing.

• 1. Receive customer information from sales.
• 2. Survey customers' infrastructure, equipment, needs, features, and usage purposes.
• 3. Create a business owner account and an employee account.
• 4. Configure the features included in the package according to the contract with the customer:
• - Number of administrative accounts (admin), employee accounts (user).
• - Configure decentralization according to the personnel tree diagram provided by the Customer.
• - List attribute storage information.
• - Email, Voice Brandname, SMS Brandname, ZOA, domain name,...
• - Synchronize API key from ERP 1 or 2 ways.
• 5. Run a test account.
• 6. Handover to customers and sales.
• 7. Acceptance after handover.
• 8. Support during the operation of customers' products.

The product implementation consulting team is in charge of the following items:

Deployment items before signing.

• Coordinate with sales to find potential customers.
• Present the solution, compare, and state the advantages when applying the product.
• Exploit and clarify customer requirements.
• Survey the infrastructure at the deployment location.
• Analyze and detail requirements divided into parts: features already available, not yet available, will be developed.
• Present customer requirements to the product development team, BOD, etc.
• Build Proposals for industry groups or for individual customers who are preparing to present solutions.
• Participate in testing new features.
• Demonstrate product features after consulting and finalizing the implementation plan for customers to experience (demo run).
• Write user manual documents (URD).
• Monitor the implementation process.
• The Team Leader position undertakes the following tasks:
  • Recruitment and training of product deployment consulting personnel.
  • Monitor implementation quality and information connection process from Sales, Tester, BE, PM, DEV departments, etc.
  • Plan partner projects, ERP units that allow CRM integration.
  • Search for partners to deploy internet infrastructure, terminal devices, information security equipment, etc.
  • Build operational processes, SLAs,...
  • Write product documents.
  • Report the team's work items to the BOD.
  • Promote morale and human life in the team, accomplish common goals, and develop yourself.
  • Solidarity, engagement, exchange and development between individuals in the team and partners and customers.
  • Clarify customer feature requirements.
  • Support customers to experience the product.
  • Quote and close customers.
  • Customer support after use.
  • Some typical projects directly involved: 
    • Deploy Doctor F0 CRM switchboard system - 2020
    • Being a development and deployment technician, supporting operations throughout the process from the start of the project to nearly 9 months of operation.
    • With the final number of active users reaching nearly 300 accounts, web, app, peak activity.
    • Large number of calls, large patient data storage, continuously updated information field.
    • Deploy CRM system integration with partner Nhan.vn
    • Act as a development and deployment technician, monitor account activity and ensure package sync quality.
    • Set up features as required by Nhan.vn
    • Supports integration of objects.
    • Act as a technical consultant, check connection API keys.
    • Units 1Office, Sapo, Kiot Viet, ODOO, Getfly: Provide guidance documents for technical and sales teams, instructions on how to handle problems when integrating 2-party accounts.
    • Check for abnormal conditions and data field conflicts when synchronizing data.
    • Spa, Edu, Real Estate customer groups:
    • As a CRM-AI product development consultant:
    • Present app conversion numbers using AI.
    • Analyze data, respond to features, return results according to predictions.
    • Statistical and comparison results powered by AI.
    • AI training: automatically answer questions, automatically convert conversions, automatically send reports via email,...
    • Develop OMI's AI in the form of text-to-speech.
    • Successfully closed with 4 units applying AI to Marketing, telesales, and customer care departments.