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4-6 years
6-10 years
10-15 years
More than 15 years
Senior Software Engineer @Innova Solutions Taiwan2022 ~ Present
・
Back-End / Full Stack Web Developer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Fu Jen Catholic University
・
Computer ScienceReady to interview
Full-time / Interested in working remotely
6-10 years
University of California, Los Angeles
・
Astrophysics
Technical Integration Manager @Evolution2022 ~ Present
・
Product Manager
Within one month
Dino Kun-Jui Lai 7+ years professional experience in customer-facing product development Skilled in cross-functional communication, scrum, problem-solving, digital ads operations, software development & project management Mobile:E-mail: [email protected] Technical Languages : C# & T-SQL Work Experience Innovation Digital, Product Manager , Apr 2024 ~ Now communication between clients and internal departments to enhance product between business and tech. Evolution, Technical Integration Manager , Apr 2022 ~ Apr 2024 communication between clients and internal departments and leading customers to integrate with software products and identify technical issues. - Build up test API server on AWS
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立台北科技大學 NTUT
・
資訊工程
Server @Stone Street Wood Fired Grill2023 ~ Present
・
Senior Server Engineer
Within three months
he embraced the mindset of becoming the best possible version of himself. He has since striven to translate this ethos into his work with effective business results. Professionally, Mr. Moscatiello gained experience in hospitality as a server at Stone Street Wood Fired Grill. He handles various customer-facing dining service tasks. Always seeking to improve performance, he follows the strategic thoughts and business accomplishments of industry giants such as Warren Buffet, Mark Cuban, and Elon Musk. An avid sports fan who takes inspiration from athletics in his business endeavors, Steven Moscatiello follows the NFL
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
High Point University
・
Entrepreneurship
Software Engineer II @Paypal2021 ~ Present
・
Software Engineer / Backend Engineer
Within six months
production issues in days, ensuring optimal system uptime and operational continuity. JulNov 2021 Austin, TX Software Engineer General Motors - Designed from scratch and developed the architecture of the vehicle order ETA system, which tracked the vehicle's journey from manufacturing to delivery in real-time, and maintained an individual customer-facing API with Java and Microsoft SQL. - Migrated the vehicle quality system by converting the Java codebase to C#, optimizing performance for mobile device execution. - Refined the continuous integration and continuous deployment pipeline of the vehicle quality system with Azure DevOps, expediting deployment and facilitating continuous
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Georgia Institute of Technology
・
Computer Science
Senior Product Manager @awoo 阿物科技2021 ~ Present
・
資深產品經理 Senior Product Manager
Within one month
the team. Planned and designed an API & SDK product's advanced version which brought in an extra 10% of the revenue. Implement agile development. Formulate product/feature specifications. Collaborate with designers, developers, SREs and QAs. Cross-departmental communication and collaboration. Managed requirements from customer-facing departments. Product Owner • Smart Daily Inc.今網智慧科技股份有限公司 JanAugProduct owner of a million-user app & web product. Directly report to the CEO. Make quick responses towards corporate issues, and navigate teams and projects accordingly
Employed
・
Open to opportunities
Full-time / Remote Only
4-6 years
國立雲林科技大學
・
創意生活設計系Associate Director- Customer Experience @BeatO2021 ~ Present
・
Head - Customer Experience
Within one month
Employed
Full-time / Interested in working remotely
10-15 years
Jiwaji University Gwalior (MP)
・
Ops & Marketing
Offline
Offline
IT Analyst I Service Integration & Management @Tata Consultancy Services2014 ~ Present
・
IT Analyst I Service Integration & Management
Within two months
time for each Major incident. Handling Escalation for clients and reducing top escalation driver. Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management. Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. Maintain open communication with team members and stakeholders, resulting in successful project outcomes. Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders. Process Developer Genpact - JanuaryMarch 2014 Monitored accounts receivable ageing reports to ensure
Employed
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
・
M.B.A Finance
IT Project Manager @Sands China Ltd
IT Project Manager or IT Business Analyst
Within six months
To work closely with IT teams, internal and external parties in the implementation of all business projects CTM | IT Manager DecJun 2017 : Started with a Senior Analyst Programmer responsible for developing back-of-house system and data warehouse analyst; Promoted to Principle Analyst Programmer on May 2015 responsible for developing customer facing website and mobile apps; Promoted to IT Manager of Customer Service System development team and been a technical leader of related system. Data warehouse analyze Apps and website develop Technical leader of customer facing system Mocha Club | Assistance Software Engineer OctNov 2013 Back-of-house system develop
Full-time / Interested in working remotely
6-10 years
NCTU
・
Computer Science
Android Enginner @Gogolook Co., Ltd2021 ~ Present
・
Android app developer
Within one month
能很適應。 Android app developer Taipei，TW [email protected] 工作經歷 Gogolook Co., Ltd , Android Engineer , Jan 2021 ~ Present As a member of Whoscall Android team. 1. Collaborate with cross-functional team to define, build and architect new customer-facing features for global users. 2. Implement new features of Whoscall. 3. Study new technologies about Mobile development. 4. Create prototypes of new technologies. 5. Understanding business logic and provide flexible solutions. Taiwan Huayi Media Co., Ltd, Android 工
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
Tunghai University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within two months
IT Analyst I Service Integration & Management
Tata Consultancy Services
・
2014 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service Manager, Project Manager, Business Support Manager
Fields of Employment
SaaS / Cloud Services, IT / Digital, Software
Work experience
More than 15 years work experience (10-15 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Bengali
・
Intermediate
Job search preferences
Positions
IT Analyst I Service Integration & Management
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
Sikkim Manipal University
Major
M.B.A Finance
Atif Ahmad
IT Analyst I Service Integration & Management
A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.
[email protected] +91-9883885311 Kolkata, India linkedin.com/in/atif-ahmad-425a76127
Work Experience
IT Analyst I Service Integration & Project Management
Tata Consultancy Services - May 2014 - Present
- Working As a IT Service Manager in SIAM (Service integration & Management).
- Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
- Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management.
- Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
- Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
- Handling Escalation for clients and reducing top escalation driver.
- Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintain open communication with team members and stakeholders, resulting in successful project outcomes.
- Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.
Process Developer
Genpact - January 2012 - March 2014
- Monitored accounts receivable ageing reports to ensure timely payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Managed vendor relationships through prompt communication of payment information.
- Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Developed processes and procedures related to accounts payable operations.
- Provided support during internal and external audits as necessary.
- Tools used - Oracle/PDF viewer/OCR reader.
Customer Service Officer
ICICI Bank Limited - January 2011 - October 2011
- Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Opened new checking, savings and lines of credit for customer accounts.
- Assisted customers with opening new accounts as needed.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Tools used - Finacle.
Senior Technical Executive
IBM Daksh Business Services - November 2006 - September 2010
- Responsible for handling customer IT technical issue over remote and calls.
- Managed end to end IT troubleshooting with users and resolving their incidents.
- Tools used - CRM, Client provided application to check user database in AD.
Skills
AWS MDM Communication ServiceNow Oracle MS O365 SAP JIRA MIM SIAM Leadership CRM Google Cloud Platform Microsoft Azure
- Analytical and Critical Thinking
- Problem-Solving
- Supervision and Leadership
- Self-Directed
- Excellent Communication
- Planningac
- Time Management
- Team Building
- Organizational Skills
- Client Relations
- Risk Management
- Root Cause Analysis
- Project Management
- Document Management
- Strategic Planning
Recognitions
Best Team Award MACE - Tata Consultancy Services, July 2021
Special Initiative Award - Tata Consultancy Services, Mar 2021
Best Team Award - Tata Consultancy Services, Aug 2019
Star Performer Award - Tata Consultancy Services, Jan 2017
Certifications
Associate Cloud Engineer - Google Cloud, September 2022
Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020
Lean Six Sigma Green Belt - Tata Consultancy Services, March 2020
ITIL V3 Foundation - Simplilearn, 2018
Certificate in Information Technology Application - Indus Institute of Information Management, October 2002
Education
Apr 2009 - Mar 2011
Sikkim Manipal University
M.B.A Finance
Jul 2003 - Jun 2006
Calcutta University
B.Com Hons (Accounting & Finance)
Languages
English — Professional Hindi — Native or Bilingual Bengali — Intermediate
I agree to the above statements to be true to my knowledge
Atif Ahmad
IT Analyst I Service Integration & Management
A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.
[email protected] +91-9883885311 Kolkata, India linkedin.com/in/atif-ahmad-425a76127
Work Experience
IT Analyst I Service Integration & Project Management
Tata Consultancy Services - May 2014 - Present
- Working As a IT Service Manager in SIAM (Service integration & Management).
- Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
- Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management.
- Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
- Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
- Handling Escalation for clients and reducing top escalation driver.
- Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintain open communication with team members and stakeholders, resulting in successful project outcomes.
- Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.
Process Developer
Genpact - January 2012 - March 2014
- Monitored accounts receivable ageing reports to ensure timely payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Managed vendor relationships through prompt communication of payment information.
- Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Developed processes and procedures related to accounts payable operations.
- Provided support during internal and external audits as necessary.
- Tools used - Oracle/PDF viewer/OCR reader.
Customer Service Officer
ICICI Bank Limited - January 2011 - October 2011
- Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Opened new checking, savings and lines of credit for customer accounts.
- Assisted customers with opening new accounts as needed.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Tools used - Finacle.
Senior Technical Executive
IBM Daksh Business Services - November 2006 - September 2010
- Responsible for handling customer IT technical issue over remote and calls.
- Managed end to end IT troubleshooting with users and resolving their incidents.
- Tools used - CRM, Client provided application to check user database in AD.
Skills
AWS MDM Communication ServiceNow Oracle MS O365 SAP JIRA MIM SIAM Leadership CRM Google Cloud Platform Microsoft Azure
- Analytical and Critical Thinking
- Problem-Solving
- Supervision and Leadership
- Self-Directed
- Excellent Communication
- Planningac
- Time Management
- Team Building
- Organizational Skills
- Client Relations
- Risk Management
- Root Cause Analysis
- Project Management
- Document Management
- Strategic Planning
Recognitions
Best Team Award MACE - Tata Consultancy Services, July 2021
Special Initiative Award - Tata Consultancy Services, Mar 2021
Best Team Award - Tata Consultancy Services, Aug 2019
Star Performer Award - Tata Consultancy Services, Jan 2017
Certifications
Associate Cloud Engineer - Google Cloud, September 2022
Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020
Lean Six Sigma Green Belt - Tata Consultancy Services, March 2020
ITIL V3 Foundation - Simplilearn, 2018
Certificate in Information Technology Application - Indus Institute of Information Management, October 2002
Education
Apr 2009 - Mar 2011
Sikkim Manipal University
M.B.A Finance
Jul 2003 - Jun 2006
Calcutta University
B.Com Hons (Accounting & Finance)
Languages
English — Professional Hindi — Native or Bilingual Bengali — Intermediate