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4-6 years
6-10 years
10-15 years
More than 15 years
India
Cloud Services Manager @AIA2021 ~ 2022
・
DevOps Engineer, Site Reliability Engineer
Within one month
PGsql Manage the overall design and implementation of secure, scalable, and fault-tolerant infrastructure Managing and Automating Infrastructure Using Terraform, Terragrunt and Go Scripting. Deploying and Managing K8s clusters on Multi-Tenant and Dedicated Environments Managing and Administrating PostgreSQL Databases on EKS Postgres S3 data backup & replication setup (CRR) KMS/Secrets replication setup (CMS) Monitoring - Infra, Application dashboards, postgres using Prometheus, Thanos and Grafana Alerting - Infra, Application using Opsgenie, Uptrends and Cloudwatch Monitoring system, application health, security controls & cost Using Prometheus and Vantage Managing VPC, Subnets, NACL, SGs, KMS, CertManager, Secretsmanger, IAM role review Logs...
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
・
Information Technology
Technical Support @infotrack telematices2013 ~ 2018
・
Technical Support Engineer
Within one month
Shyam Prasad.P Hyderabad, Telangana, India, [email protected] Work Experience Technical Support Engineer • intel SeptemberPresent Completed set up tasks for companies, including installing and configuring ADAS, Telematics systems, DMS ( Driver monitoring system )Maintained proper testing and quality control procedures to deliver consistent service. Trained and supported new and junior Technicians to promote team productivity. Successfully diagnosed and resolved hardware, software and application faults to maintain stability. Technical Support • InfoTrack telematices JulyAugust 2018 Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix . Provided clear and concise step
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Dr. B.R. Ambedkar Open University
・
B.A
Offline
Offline
IT Analyst I Service Integration & Management @Tata Consultancy Services2014 ~ Present
・
IT Analyst I Service Integration & Management
Within two months
Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project Management Tata Consultancy Services - MayPresent Working As a IT Service Manager in SIAM (Service integration & Management). Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions. Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards. Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation
Employed
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
・
M.B.A Finance
Lead Software Developer @Persistent Systems2022 ~ Present
・
Within two months
to pushing the boundaries of what is possible, aiming for excellence in every project I undertake. Skills JAVA 1.8 Microservice architecture REST API Open Source Frameworks ( Spring ,Spring Boot,Spring Cloud, Hibernate,JPA,My Batis) Java Build Tool Maven/Gradle DB2, PostgreSQL, Mongo DB Version control System (GitLab) Postman Monitoring tool (Splunk,Dynatrace) Angular 12 Testing Tool JUnit,Mockito,Power mock JIRA STS/INTELI J Apache Kafka Rabbit MQ SonarQube AWS basics Mainframe VSAM Work Experience Lead Software Developer • Persistent Systems MayFeb 2024 | Bengaluru, Karnataka Involved in grooming, planning, estimating stories and identifying dependencies with
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
VIT-Vellore
・
Computer Science
SENIOR NETWORK ENGINEER @EXPRESS NETWORK2021 ~ Present
・
IT support engineer,network enginner,system engineer
Within six months
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
6-10 years
SITD
・
DIPLOMA IN ELECTRONICS AND COMMUNICATION
Lead Software Engineer @EPAM Systems India Pvt. Ltd2023 ~ Present
・
Engineering Manager, App Team Lead, Senior iOS Developer
Within one month
Ranganatha G V 13+ years of experience in iOS application development, delivered 10+ iOS applications to Appstore, led end-to-end responsibilities from requirement gathering to Appstore delivery & maintenance of iOS [email protected] /in/ranganathagv Bengaluru, Karnataka, India Professional Experience JanuaryPresent Lead Software Engineer EPAM Systems India Pvt. Ltd. Working as a Lead Software Engineer at EPAM Systems India Pvt. Ltd. for Google Client, responsibilities for development of Google Home iOS application , requirement gathering, clarifications, estimations, delivery, mentoring team members, documentation, managing sprints. NovemberApril 2022 SDE 3 Swiggy
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
AMC Engineering College, Bengaluru
・
Information Science & Egineering
Software Test Engineer
More than one year
Akansha Tiwari Software Test Engineer with 4+ years of experience in Functional and Automation testing. By incorporating Testing methodologies and processes, I have assisted many businesses in improving the user experience of their products and platforms. Software Test EngineerBhopal, IN [email protected] Skills Tools Selenium Robot Framework BugZilla Jira DevTrack Domains Game Testing Telecom Education Language/Packages Javascript HTML MS-Office C, C++ Python Ke y Responsi bilities Analyzing the business and System requirements Analysis of change controls documents that come after requirement freezes Interacting with the Client’s
Ready to interview
Full-time / Interested in working remotely
4-6 years
J.D College of Engineering Nagpur
・
B.E (Electronics & Telecommunication)
Production Manager @Maral Overseas Ltd.2022 ~ Present
・
Senior Management Position in Garment Manufacturing
Within three months
and embroidery work. Involved in dyeing, printing of fabric, procurement of accessories. Expertise in manufacturing of corporate uniforms for brands like Indigo, GVK, etc. Production Manager • Sukarma Fashions Ltd. DecemberJune 2007 Production Manager of unit manufacturing ethnic and contemporary ladies’ garments. Responsible for planning and monitoring of production from cutting to finishing. Implemented assembly line system for efficient and smooth work-flow. Asst. Production Manager • AP Fashions Pvt. Ltd. AugustDecember 2006 Asst. Production Manager of Export House manufacturing High Fashion Ladies Garments, Scarves and Bags. Involved in the
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
More than 15 years
NIFT
・
APPAREL MANUFACTURINGOpen to opportunities
Part-time / Interested in working remotely
10-15 years
Andhra university
・
StatisticsManager @PricewaterhouseCoopers PwC2018 ~ Present
・
Manager
Within one month
Full-time / Interested in working remotely
10-15 years
Anna University , Chennai
・
Computer ScienceThe Most Lightweight and Effective Recruiting Plan
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Adaptability
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Within two months
IT Analyst I Service Integration & Management
Tata Consultancy Services
・
2014 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service Manager, Project Manager, Business Support Manager
Fields of Employment
SaaS / Cloud Services, IT / Digital, Software
Work experience
More than 15 years work experience (10-15 years relevant)
Management
I've had experience in managing 15+ people
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Bengali
・
Intermediate
Job search preferences
Positions
IT Analyst I Service Integration & Management
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
Sikkim Manipal University
Major
M.B.A Finance
Atif Ahmad
IT Analyst I Service Integration & Management
A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.
[email protected] +91-9883885311 Kolkata, India linkedin.com/in/atif-ahmad-425a76127
Work Experience
IT Analyst I Service Integration & Project Management
Tata Consultancy Services - May 2014 - Present
- Working As a IT Service Manager in SIAM (Service integration & Management).
- Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
- Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management.
- Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
- Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
- Handling Escalation for clients and reducing top escalation driver.
- Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintain open communication with team members and stakeholders, resulting in successful project outcomes.
- Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.
Process Developer
Genpact - January 2012 - March 2014
- Monitored accounts receivable ageing reports to ensure timely payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Managed vendor relationships through prompt communication of payment information.
- Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Developed processes and procedures related to accounts payable operations.
- Provided support during internal and external audits as necessary.
- Tools used - Oracle/PDF viewer/OCR reader.
Customer Service Officer
ICICI Bank Limited - January 2011 - October 2011
- Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Opened new checking, savings and lines of credit for customer accounts.
- Assisted customers with opening new accounts as needed.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Tools used - Finacle.
Senior Technical Executive
IBM Daksh Business Services - November 2006 - September 2010
- Responsible for handling customer IT technical issue over remote and calls.
- Managed end to end IT troubleshooting with users and resolving their incidents.
- Tools used - CRM, Client provided application to check user database in AD.
Skills
AWS MDM Communication ServiceNow Oracle MS O365 SAP JIRA MIM SIAM Leadership CRM Google Cloud Platform Microsoft Azure
- Analytical and Critical Thinking
- Problem-Solving
- Supervision and Leadership
- Self-Directed
- Excellent Communication
- Planningac
- Time Management
- Team Building
- Organizational Skills
- Client Relations
- Risk Management
- Root Cause Analysis
- Project Management
- Document Management
- Strategic Planning
Recognitions
Best Team Award MACE - Tata Consultancy Services, July 2021
Special Initiative Award - Tata Consultancy Services, Mar 2021
Best Team Award - Tata Consultancy Services, Aug 2019
Star Performer Award - Tata Consultancy Services, Jan 2017
Certifications
Associate Cloud Engineer - Google Cloud, September 2022
Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020
Lean Six Sigma Green Belt - Tata Consultancy Services, March 2020
ITIL V3 Foundation - Simplilearn, 2018
Certificate in Information Technology Application - Indus Institute of Information Management, October 2002
Education
Apr 2009 - Mar 2011
Sikkim Manipal University
M.B.A Finance
Jul 2003 - Jun 2006
Calcutta University
B.Com Hons (Accounting & Finance)
Languages
English — Professional Hindi — Native or Bilingual Bengali — Intermediate
I agree to the above statements to be true to my knowledge
Atif Ahmad
IT Analyst I Service Integration & Management
A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.
[email protected] +91-9883885311 Kolkata, India linkedin.com/in/atif-ahmad-425a76127
Work Experience
IT Analyst I Service Integration & Project Management
Tata Consultancy Services - May 2014 - Present
- Working As a IT Service Manager in SIAM (Service integration & Management).
- Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
- Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
- Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management.
- Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
- Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
- Handling Escalation for clients and reducing top escalation driver.
- Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintain open communication with team members and stakeholders, resulting in successful project outcomes.
- Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.
Process Developer
Genpact - January 2012 - March 2014
- Monitored accounts receivable ageing reports to ensure timely payments.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Managed vendor relationships through prompt communication of payment information.
- Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Developed processes and procedures related to accounts payable operations.
- Provided support during internal and external audits as necessary.
- Tools used - Oracle/PDF viewer/OCR reader.
Customer Service Officer
ICICI Bank Limited - January 2011 - October 2011
- Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Opened new checking, savings and lines of credit for customer accounts.
- Assisted customers with opening new accounts as needed.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Resolved problems or discrepancies concerning customers' accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Tools used - Finacle.
Senior Technical Executive
IBM Daksh Business Services - November 2006 - September 2010
- Responsible for handling customer IT technical issue over remote and calls.
- Managed end to end IT troubleshooting with users and resolving their incidents.
- Tools used - CRM, Client provided application to check user database in AD.
Skills
AWS MDM Communication ServiceNow Oracle MS O365 SAP JIRA MIM SIAM Leadership CRM Google Cloud Platform Microsoft Azure
- Analytical and Critical Thinking
- Problem-Solving
- Supervision and Leadership
- Self-Directed
- Excellent Communication
- Planningac
- Time Management
- Team Building
- Organizational Skills
- Client Relations
- Risk Management
- Root Cause Analysis
- Project Management
- Document Management
- Strategic Planning
Recognitions
Best Team Award MACE - Tata Consultancy Services, July 2021
Special Initiative Award - Tata Consultancy Services, Mar 2021
Best Team Award - Tata Consultancy Services, Aug 2019
Star Performer Award - Tata Consultancy Services, Jan 2017
Certifications
Associate Cloud Engineer - Google Cloud, September 2022
Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020
Lean Six Sigma Green Belt - Tata Consultancy Services, March 2020
ITIL V3 Foundation - Simplilearn, 2018
Certificate in Information Technology Application - Indus Institute of Information Management, October 2002
Education
Apr 2009 - Mar 2011
Sikkim Manipal University
M.B.A Finance
Jul 2003 - Jun 2006
Calcutta University
B.Com Hons (Accounting & Finance)
Languages
English — Professional Hindi — Native or Bilingual Bengali — Intermediate