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4-6 years
6-10 years
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Avatar of Reynaldo Suryo Purnomo.
Avatar of Reynaldo Suryo Purnomo.
Order Shipping Specialist @Alson Retail Co. Ltd.
2022 ~ Present
Product/Project Manager
Within one month
Reynaldo Suryo Purnomo A Master's Student from Indonesia who is experienced in purchasing and specialized in vendor relations, data analysis, and inventory management. An organized, punctual, and proactive person who also continuously learns and stays updated with industry trends. Supported by a broad skill set and important credentials such as a PSM 1 certificate, AWS knowledge, and a Cisco Networking certificate. Taipei City, Taiwan https://credly.com/users/reynaldosuryo/ Work Experience Order Shipping Specialist Alson Retail Co. Ltd. • MayPresent A top leading Indonesian e-commerce platform in Taiwan
Amazon Web Services (AWS)
AWS Cloud
Cisco Networking
Studying
Ready to interview
Intern / Interested in working remotely
4-6 years
國立台灣科技大學 National Taiwan University of Science and Technology
Department of Information Management
Avatar of Muhammad Riezky fauzi.
Avatar of Muhammad Riezky fauzi.
Product Support Marketing @PT. Berca Mandiri Perkasa
2021 ~ Present
CUSTOMER SALES and SUPPORT
Within two months
2. Membuat data penjualan dan penawaran sales officer all branch untuk digunakan pada meeting bulanan dan per semester. 3. Membuat list data pembelian customer all branch per bulan, per semester dan 1 tahun. 4. Membuata data stok sparepart sebagai acuan penjualan. 5. Memasukkan data ke system perusahaan PendidikanSMK JAKARTA TIMUR 1 Administrasi Perkantoran Melakukan PKL selama 3 bulan dan Melakukan ujian praktik sekolah yang disertifikasi oleh BNSP Skill Microsoft Office Negotiation skills Communication Skills Product Knowledge Team Work Vendor Relationships Sales Support Management Product English Problem Solving Skills Analytical Thinking Bahasa English — Menengah
Microsoft Office
Negotiation skills
Communication Skills
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
SMK JAKARTA TIMUR 1
Administrasi Perkantoran
Avatar of the user.
Avatar of the user.
國外業務 @佑錋企業股份有限公司
2015 ~ Present
國際採購、產品企劃、PM、國外業務
Within one month
Word
PowerPoint
Microsoft Office
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
文藻外語大學(Wenzao Ursuline University of Languages)
西班牙文
Avatar of the user.
Procurement Specialist
More than one year
Supply Chain Management
Production Planning
Process Optimization
Open to opportunities
Full-time / Not interested in working remotely
6-10 years
California State University, Fullerton
Communications
Avatar of Christian Stevens.
Avatar of Christian Stevens.
Frontend Developer @RUGS USA
2021 ~ Present
Full Stack Developer
Within six months
Christian Stevens - Front-End Developer Results-driven IT professional with a decade-long career, specializing in Front-End Development for the past 3 years. Proven expertise in crafting seamless and user-centric web interfaces using JavaScript and front-end frameworks. Adept at translating complex business requirements into intuitive and visually appealing applications. Demonstrated ability to integrate front-end solutions with back-end systems, leveraging a comprehensive understanding of the broader IT landscape. Committed to delivering high-quality software and contributing to collaborative teams. Eager to apply a wealth of IT experience to drive innovation and
Assisted
Implementation
Managing
Full-time / Interested in working remotely
6-10 years
State University of New York at Fredonia
B.S. in Computer Information Systems with Concentration in Systems Management
Avatar of Atif Ahmad.
Offline
Avatar of Atif Ahmad.
Offline
IT Analyst I Service Integration & Management @Tata Consultancy Services
2014 ~ Present
IT Analyst I Service Integration & Management
Within two months
facing workflow tools. Maintain open communication with team members and stakeholders, resulting in successful project outcomes. Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders. Process Developer Genpact - JanuaryMarch 2014 Monitored accounts receivable ageing reports to ensure timely payments. Verified vendor accounts by reconciling monthly statements and related transactions. Managed vendor relationships through prompt communication of payment information. Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance. Developed processes and procedures related to ...
AWS MDM
Communication
ServiceNow
Employed
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
M.B.A Finance
Avatar of ARJUN K R.
Avatar of ARJUN K R.
Corporate HR Executive @Casino Air Catering and Flight Service
2023 ~ Present
Within six months
Cost-cutting measures are being implemented, as well as resource planning·To improve ancillary income, assisted in implementing the Buy on Board System·Assistance for Tender and Catering contracts for Network Caterers and other allied activities related to the In-flight catering Section. Passenger Check-in. Stakeholder management · Vendor Management · Vendor Relations · Inventory Management · Inventory Planning · Human Resources (HR) · Operations Management · Training · Public Relations · Administration · Office Administration · Customer Relationship Management (CRM) Flight Dispatching · Investigation · Accident Investigation · Claim Investigation · Vigilance Security Executive • Spicejet JanuaryJune 2018 Customer Services. Flight Dispatch · Payroll Management ·Payroll · Dispatching · Flight Safety. Maintaining On
Microsoft Office
Client Engagement
Staff Management
Employed
Full-time / Interested in working remotely
6-10 years
Shree Sankaracharya Univeristy of Sanskrit, Kalady
Master of Social Work - MSW, Human Resources Management and Services
Avatar of Terri A. Clay.
Avatar of Terri A. Clay.
Owner/Operator @Twin Springs Farm
2001 ~ Present
Within one year
completed a volunteer firefighter 1 training course. We were trained with basic EMT skills, swift water rescue , MVAs as well as dangerous structural fires. SeptemberSeptember 2020 Owner/ Operator • Prestige Marble & Granite I successfully started and maintained a small business where I was in charge of customer service, vendor relations, accounting, payroll and all human resource services. This was a phenomenal success for me and something I’ll always be proud of. It taught me a lifetime of patience and understanding of employee/ customer relationships. AugustJanuary 2013 Groom/ Trainer • Flying W Ranch I
Equine Therapy
Equine Management
Vaccinations
Full-time
6-10 years
University of Tennessee
Animal Science
Avatar of 梁君璞.
Avatar of 梁君璞.
Past
客服專員 @台灣雀巢股份有限公司
2020 ~ 2022
客戶服務人員
More than one year
Regina Liang Customer Service Taipei, [email protected] PROFESSIONAL SUMMARY Highly skilled as a customer service, enthusiastic about ensuring optimal customer service for the company. Coordinated and performed 16 non profit health lectures with other companies,school,in the Europharma. Energetic team player with top-notch organizational skills, attend cross border project (HK, SG, MY) in the citiesocail. Reduce return rate to 3%-5% by communicate with customer in the citiesocial. Excellent communicator with both customer service and vendors relationship management. Education Shih Chien University (Taipei) Bachelor of Applied foreign language Languages Chinese
english
powerpoint
excel
Unemployed
Full-time / Interested in working remotely
4-6 years
實踐大學
英語
Avatar of the user.
Avatar of the user.
Retirement Services Officer @Army National Guard
2019 ~ Present
Chief Human Resources Officer
More than one year
PowerPoint
Microsoft Office
Personnel Management
Employed
Full-time / Interested in working remotely
10-15 years
Lipscomb University
Business Leadership

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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Within two months
IT Analyst I Service Integration & Management
Tata Consultancy Services
2014 ~ Present
India
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service Manager, Project Manager, Business Support Manager
Fields of Employment
SaaS / Cloud Services, IT / Digital, Software
Work experience
More than 15 years work experience (10-15 years relevant)
Management
I've had experience in managing 15+ people
Skills
AWS MDM
Communication
ServiceNow
Oracle
MS O365
SAP
JIRA
MIM
SIAM
Leadership
Google Cloud Platform (GCP)
Microsoft Azure
Languages
English
Professional
Hindi
Native or Bilingual
Bengali
Intermediate
Job search preferences
Positions
IT Analyst I Service Integration & Management
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
Sikkim Manipal University
Major
M.B.A Finance
Print

Atif Ahmad

IT Analyst I Service Integration & Management


A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.

 [email protected]   +91-9883885311   Kolkata, India    linkedin.com/in/atif-ahmad-425a76127

Work Experience


IT Analyst I Service Integration & Project Management  

Tata Consultancy Services - May 2014 - Present

  • Working As a IT Service Manager in SIAM (Service integration & Management).
  • Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
  • Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
  • Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management. 
  • Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
  • Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
  • Handling Escalation for clients and reducing top escalation driver. 
  • Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. 
  • Maintain open communication with team members and stakeholders, resulting in successful project outcomes. 
  • Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.

Process Developer

Genpact - January 2012 - March 2014

  • Monitored accounts receivable ageing reports to ensure timely payments.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Managed vendor relationships through prompt communication of payment information.
  • Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Developed processes and procedures related to accounts payable operations.
  • Provided support during internal and external audits as necessary.
  • Tools used - Oracle/PDF viewer/OCR reader.

Customer Service Officer

ICICI Bank LimitedJanuary 2011 - October 2011

  • Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Assisted customers with opening new accounts as needed.
  • Built and maintained client relationships through quality, personalized interactions.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Tools used - Finacle.

Senior Technical Executive

IBM Daksh Business ServicesNovember 2006 - September 2010

  • Responsible for handling customer IT technical issue over remote and calls.
  • Managed end to end IT troubleshooting with users and resolving their incidents.
  • Tools used - CRM, Client provided application to check user database in AD.

Skills


   AWS MDM      Communication      ServiceNow      Oracle      MS O365         SAP      JIRA      MIM      SIAM      Leadership      CRM      Google Cloud Platform      Microsoft Azure   

  • Analytical and Critical Thinking 
  • Problem-Solving
  • Supervision and Leadership
  • Self-Directed
  • Excellent Communication
  • Planningac
  • Time Management
  • Team Building
  • Organizational Skills
  • Client Relations
  • Risk Management
  • Root Cause Analysis
  • Project Management
  • Document Management
  • Strategic Planning



Recognitions


   Best Team Award MACE - Tata Consultancy Services, July 2021

   Special Initiative Award - Tata Consultancy Services, Mar 2021

   Best Team Award - Tata Consultancy Services, Aug 2019

   Star Performer Award - Tata Consultancy Services, Jan 2017

Certifications


  Associate Cloud Engineer - Google Cloud, September 2022

  Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020

  Lean Six Sigma Green Belt -  Tata Consultancy Services, March 2020

  ITIL V3 Foundation - Simplilearn, 2018

  Certificate in Information Technology ApplicationIndus Institute of Information Management, October 2002

Education


Apr 2009 - Mar 2011

Sikkim Manipal University

M.B.A Finance

Jul 2003 - Jun 2006

Calcutta University

B.Com Hons (Accounting & Finance)

Languages


   English — Professional      Hindi — Native or Bilingual      Bengali — Intermediate   

I agree to the above statements to be true to my knowledge

Resume
Profile

Atif Ahmad

IT Analyst I Service Integration & Management


A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role.

 [email protected]   +91-9883885311   Kolkata, India    linkedin.com/in/atif-ahmad-425a76127

Work Experience


IT Analyst I Service Integration & Project Management  

Tata Consultancy Services - May 2014 - Present

  • Working As a IT Service Manager in SIAM (Service integration & Management).
  • Monitoring of IT systems and infrastructure to proactively identify and address potential issues, minimizing downtime and disruptions.
  • Managed IT projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
  • Key responsibilities: Incident Management/Major Incident Management/Change Management/Problem Management/Escalation Management. 
  • Managing implementation of changes, Drive CAB calls with stakeholders, and leverage change management methodologies, process and tools to support adoption of required changes.
  • Managing Proactive/Reactive Problem Management and getting the RCA’s on time for each Major incident.
  • Handling Escalation for clients and reducing top escalation driver. 
  • Closely monitoring multiple disciplines including IT service management, organizational change management, quality management and risk management.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools. 
  • Maintain open communication with team members and stakeholders, resulting in successful project outcomes. 
  • Responsible for reporting key metrices of processes in Weekly Service Review/ Monthly Service Review discussion with stakeholders.

Process Developer

Genpact - January 2012 - March 2014

  • Monitored accounts receivable ageing reports to ensure timely payments.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Managed vendor relationships through prompt communication of payment information.
  • Analysed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Developed processes and procedures related to accounts payable operations.
  • Provided support during internal and external audits as necessary.
  • Tools used - Oracle/PDF viewer/OCR reader.

Customer Service Officer

ICICI Bank LimitedJanuary 2011 - October 2011

  • Processed deposits, withdrawals, loan payments, and other banking transactions accurately and efficiently.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Assisted customers with opening new accounts as needed.
  • Built and maintained client relationships through quality, personalized interactions.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Tools used - Finacle.

Senior Technical Executive

IBM Daksh Business ServicesNovember 2006 - September 2010

  • Responsible for handling customer IT technical issue over remote and calls.
  • Managed end to end IT troubleshooting with users and resolving their incidents.
  • Tools used - CRM, Client provided application to check user database in AD.

Skills


   AWS MDM      Communication      ServiceNow      Oracle      MS O365         SAP      JIRA      MIM      SIAM      Leadership      CRM      Google Cloud Platform      Microsoft Azure   

  • Analytical and Critical Thinking 
  • Problem-Solving
  • Supervision and Leadership
  • Self-Directed
  • Excellent Communication
  • Planningac
  • Time Management
  • Team Building
  • Organizational Skills
  • Client Relations
  • Risk Management
  • Root Cause Analysis
  • Project Management
  • Document Management
  • Strategic Planning



Recognitions


   Best Team Award MACE - Tata Consultancy Services, July 2021

   Special Initiative Award - Tata Consultancy Services, Mar 2021

   Best Team Award - Tata Consultancy Services, Aug 2019

   Star Performer Award - Tata Consultancy Services, Jan 2017

Certifications


  Associate Cloud Engineer - Google Cloud, September 2022

  Leadership : Transcend Delivery Management Certification - Tata Consultancy Services, December 2020

  Lean Six Sigma Green Belt -  Tata Consultancy Services, March 2020

  ITIL V3 Foundation - Simplilearn, 2018

  Certificate in Information Technology ApplicationIndus Institute of Information Management, October 2002

Education


Apr 2009 - Mar 2011

Sikkim Manipal University

M.B.A Finance

Jul 2003 - Jun 2006

Calcutta University

B.Com Hons (Accounting & Finance)

Languages


   English — Professional      Hindi — Native or Bilingual      Bengali — Intermediate   

I agree to the above statements to be true to my knowledge