Work Experience Supervising Claims Specialist • American Government Auditors SeptemberPresent Top-performing Claims Specialist with over 5 years experience auditing state and local government records, locating claimants, preparing and processing legal documents specific to their claims for submission by staff attorney, overseeing distribution of funds, training, coaching and collaborating with all staff members and closely coordinating with the Investigations Department to minimize redundancies and improving time management. Regional Manager • Masterpiece Floral FebruaryJune 2015 Trained and managed a team of 6 Associates to provide 6 central Indiana Meijer grocery stores with floral and plant stock for their large Floral Departments.

end-to-end courier shipment export and import 6. Manage end-to-end customs and fwd submit process 7. Engaged negotiation to customers for some issues Internship Program • PT Pelindo III Cab. Gresik JuliSeptember 2017 | Taipei, Taiwan Oversee and been part of managing human resource departement: evaluate employees after got training and development, do administrative procurement, oversee and do daily meeting schedule of port in-out vessels with djpl freight forwarder, etc. and do operational and commercial of port, daily visiting and checking of port, etc. Pendidikan University of Brawijaya International Business •International Business, Administration

the Zen of Python. Software Development Manager, Hikvision, JanApril 2020 As the software development manager, I manage a team of eight. This team consists of software developers, technical writers, and product managers. My role is to plan and deliver the products, coordinate with the global sales and development teams, mentor developers of all levels, provide customer support, and if time permits write glorious code. Responsible for employee career development, training, and retention. Research cutting-edge technologies, frameworks, and tools and to use with our products. Mentored the development team by teaching them software development

Kimberly Krueger I have over 8 years of operations management experience. Including restaurant hands on management as well as remote/virtual style operations. I am very passionate about employee development and training as I see it as a path to overall success in any company or industry. I have over 18 years in Management. Grew up from a crew member to General Manager in my 16 years with the company. Increased sales by 23 percent my first year with my own location. Opened two new build locations from ground up one being a

di lapangan. Lastmile Sigesit • PT. Sicepat Ekspres Indonesia JuliFeb 2023 | Solo Jawa Tengah, Indonesia Memastikan proses pengiriman paket sampai dengan selamat ke tangan customer sesuai dengan SOP dan waktu yang ditargetkan oleh Perusahaan. HRD • PT. Barata Trinanda Perkasa JuliSept 2020 | DKI Jakarta, Indonesia Pemenuhan kebutuhan tenaga pengamanan sesuai dengan permintaan dan kriteria yang dibutuhkan pengguna jasa perusahaan. Pendidikan Universitas Pelita Bangsa Sarjana Ekonomi •Sarjana Ekonomi Jurusan Managemen Bisnis dengan IPK 3,10. SMA Negeri 90 Jakarta Ilmu Pengetahuan Alam •Skil Communication Skills Training and Development Talent Management Employee Relations Bahasa Indonesia - Native English - Intermediate

Satna AugustFebruary 2021 Soft skills & Employability Skills Training In charge - Social Media Conducting Staff Development Program Business Skills Consultant • Purpleleap- A Pearson Company, Bangalore MarchJune 2013 Conducted Soft skills training in 50 colleges and universities across the country Soft Skills Trainer • Franklyn, Kolkata FebruaryFebruary 2010 Soft Skills Training Employability skills training Voice and Accent Training Education Gramoday Chitrakoot University English LiteratureAKS University MSW in HRM and IRDDU Gorakhpur B.com with Specialization in ManagementArea of expertise Certifications Outcome-based Soft Skills Training Personality Development Training Campus Recruitment Training Employee Training Communication skills Training Voice and Accent Training Cambridge University

Authoring and Programming Tools Gen AI - Prompt Engineering Project Management Leadership Acumen Languages English — Professional Hindi — Fluent Work Experience Training Leader • Google Operations Center MayPresent Training Development and Delivery Revolutionized Learning: Pioneered engaging comic strips to deliver essential skills and boost customer experience, making learning relatable and impactful Data-Driven Training: Collaborated with stakeholders to identify needs and develop targeted training for 70+ workflows, ensuring alignment with Adult Learning principles Multi-faceted Delivery: Implemented diverse training approaches (ILT, self-paced, etc.) to cater to varied learning needs and preferences for the Learning academies (PGM, Marketing, etc.) Impactful