outbreak and my aging parents(85 & 80) health issues. My parents' health is stable and the pandemic seems to be coming to an end. I am ready to rejoin the workforce and seek a domestic or overseas job. International Sales Representative • Lighting Manufacture ,OEM and Exporter (Taiwanese Enterprise) 十月三月 2020 ●Cultivate trust and strong relationships with prospective and existing customers. ●Handle day –to- day emails and customer complaint to ensure all account queries are resolved professionally ●Maintain a high level of communication with internal teams and clients ensuring high service delivery ●Oversee the

thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations • Zendesk JanuaryJune 2023 | Boston, MA As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs. Designed, implemented, and managed Global Risk Management, Strategic Escalations

— Sam Unell Passionate Sales Leader with nine years of Sales, Leadership, Marketing, Technology, Social Media and Customer Service experience at Southwest Airlines. Sales motivator by day, fitness coach and movement motivator by night. Dallas, TX, USA Work Experience MarchPresent Sales Manager | Small to Medium Enterprise Southwest Airlines Motivational sales leader who coaches a team to grow portfolios through contract acquisition, full cycle account management and customer success: (results that support) 9.6% YOY growth with a $131M portfolio in 2019; +20 new contracts in 2Q21 Doubled Team size in 2019 and again in 2021 through

and fitness, particularly when it comes to martial arts. Experience Identity Methods, VP Sales UK (Interim) Janpresent Nodesource, Area Director EMEA JanFeb 2018 Perfecto Mobile, Regional Director - Northern Europe & Benelux MarMar 2017 Aveksa (Acquired by EMC& Rolled into RSA Security - Regional Sales Director UK&I MarMar 2014 BMC Software, Enterprise Account Director SeptMarch 2011 Gartner, Global Account Director OctSept 2009 IBM, Account Executive (Security) into Banking SeptOct 2006 Remedy Tech (BMC Partner), UK Sales Director FebSept 2004 IBM, Account Executive (Security) into Banking SeptOct 2006 Newcastle University Distance learning - Degree in PsychologyFarnborough College of Technology HND Business Management & Exercise

@gmail.com  237 Tiger Ln, Placentia, CAExecutive Overview Enhance Offerings Integrated CRO + ASUS IT Solution, contributioned globaly deployment among 8 countries & 150 hospitals. Growth Opportunities Delivered partner contract with AT&T within 6 months. Achieved 1-year contract with NewEgg USA & Mustardseed Japan. Relationship Management Relationship building with key accounts and global telecom companies. Improved cooperation with FET, AT&T, T-mobile, Verizon, Ericsson, and Nokia. Professional Experience ULSee Inc. NovPresent Sales Mana ger for Taiwan, USA, SEA, and Japan. Poached 20 new prospective customers and strategic partners. Reduce

Social Media Management Specialized multitasked management of social media to enhance reach and member engagement Social Media Outreach Understand virality, expanding social media presence across all forms, enhancing video and market user engagement Experience GOK (God of Konoha), Social Media Manager OctoberAugust 2015 Managed the day to day social media accounts and user interactions of a media company that specialized in Japanese animation celebration and analysis Tessen Enterprise, Assistant Media Manager SeptFeb 2016 Helped manage day to day digital and social media operations including reaching out to potential clients, creating live videos, and predicting what types of social media content

Nate Schoenbrun Account Manager Scottsdale, AZ, USA A resident of Scottsdale, Arizona, Nate Schoenbrun serves as an account manager at ReputationDefender. There, he oversees a portfolio of hundreds of clients representing approximately $1.5 million. Nate Schoenbrun is responsible for building relationships with the clients in his portfolio and keeping customer information up to date in the Salesforce customer relationship management portal. As part of his duties as an account manager, he also makes consultative sales of ReputationDefender's SaaS and online reputation management services to new clients. From lead generation to renewal negotiations, he