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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Frontend Engineer @個人接案 Freelancer2023 ~ Present
・
Frontend Engineer
Within one month
Reputation Credits9
Unemployed
・
Ready to interview
Full-time / Remote Only
4-6 years
嶺東科技大學 Ling Tung University
・
視覺傳達設計系Past
Sopir Pribadi @Ponpes Al Fattah Klaten2012 ~ 2020
・
Administrative, Administrasi, Administrasi Specialist, Administration, Administration Office, Staff Administrasi, Data Entry, Data Clerk, Data Entry Specialist, Data Clerk Specialist, Front Office Staff, Front Office Specialist
Within one month
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
LKP Solocom
・
Ms OfficeHead of Legal @KNS Group2022 ~ Present
・
Legal Advisor
Within one month
Deny Setiawan In-house Advocate/Lawyer/Attorney Jl. Betung Raya 1 # 225, Pondok Bambu, Duren Sawit, Daerah Khusus Ibukota Jakarta 13430, Indonesia With over 20+ years of legal experience and practice, with international recognition for both legal teams and individuals, e.g.: 2021, Judges of the Asian Legal Business (“ALB”) Indonesia Law Awards, Presented the legal team for the ALB SE Asia Law Awards 2020 finalist in 2 categories: (1) Manufacturing and Trade In-House Team of the Year; and (2) Technology, Media, and Telecommunications In-House Team of the Year. 2019
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Universitas Padjadjaran
・
Law
Past
staff tata usaha @SMA PGRI 2 KOTA SERANG2018 ~ 2022
・
DOSEN
Within one month
dapat memberikan dampak positif bagi siswa dan lingkungan belajar. Kota Serang Banten, Indonesia || [email protected] Informasi pribadi Tempat Tanggal Lahir agama status pernikahan Kebangsaan : Lampung, 28 November 1994 : Islam : Menikah : Indonesia Pengalaman Kerja staff tata usaha • SMA PGRI 2 KOTA SERANG JuliMei 2022 Guru les • SMPN 7 KOTA SERANG MeiDesember 2018 pembimbing story telling Tenaga Pendidik (Guru) • Pondok Pesantren La Tansa JanuariDesember 2013 guru pembimbing mengajar PendidikanUniversitas Sultan Ageng Tirtayasa (S1) magister pendidikan bahasa inggrisUNIVERSITAS BANTEN JAYA (magister) pendidikan bahasa inggris Skil Microsoft Office mengajar dan meneliti Communication Bahasa Indonesian — Bahasa Ibu English — Lancar
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Universitas Sultan Ageng Tirtayasa (UNTIRTA)
・
magister pendidikan bahasa inggrisEmployed
・
Ready to interview
4-6 years
STIPER Muhammadiyah Tanah Grogot
・
Agroteknologi
Past
Human Resources Administrator @PT. ERICCON BHG REKACIPTA BETON2022 ~ 2023
・
Administration Staff
Within one month
Clara Santy Subiantoro Bekasi, West Java, Indonesia || [email protected] Berpengalaman baik di bidang administrasi lebih dari 5 tahun dalam mengelola tugas-tugas administratif yang beragam. Memiliki keahlian dalam mengatur jadwal pengiriman, mengelola berkas, dan berkomunikasi dengan baik terhadap costumer dan berbagai pihak terkait lainnya. Terampil dalam menggunakan perangkat lunak perkantoran, dan sistem manajemen data serta memiliki kemampuan problem solving dan mengatasi tantangan yang muncul dalam tugas sehari -hari. Pribadi yang berdedikasi tinggi untuk terus belajar dan berkembang dalam bidang administrasi, serta berharap dapat memberikan kontribusi yang berarti bagi tim dan perusahaan. Pengalaman Kerja
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Universitas Terbuka- Pondok Cabe
・
Ilmu Pemerintahan
組織學習推動專員 @遠見天下文化出版股份有限公司2023 ~ Present
・
教學講師、內容編輯、科技教育、零售
Within one month
Ponddy Educat ion Inc . • MarNovProject Management • Collect Requirements • Schedule Control • Develop and Design the Platform interface • I nter-departmental Communication • Content Development - United State Department of Defense Medical Chinese -《Leading Edge》- Drama in Education for Teenagers -《Chinese for Work and Life》 - Adult Business Chinese - Planning Course Outline for Hyatt - 《Ponddy Planet》 Gamification of Learning - Planning Course Outline for AP Chinese - Content Producer for Chrome extension - Ponddy Digest - Review Grammar Animation 2. Database Implement and Maintenance • HSK、TOCFL Language Proficiency Database • Research American Council on the Teaching of Foreign Languages Guidelines • Maintain Vocabularies and Grammar Database • Voice Scoring Test
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
文藻外語大學
・
華語文教學
Past
Co-Founder @FinCon2018 ~ Present
・
Full Stack Web Developer
Within one month
Fayi Liu Founder Taipei, Taiwan 主要待過的產業 1. 博奕產業 2. 電商 3. 游戲產業 多數時間都在國外工作 前端, 後端 到全棧 策畫到產品 到項目管理 大數據分析 及 各種技術解決方案 從事研發已有20年以上資歷 工作經歷 Founder • FinCon 九月Present 主要以外包,及合作為主
Unemployed
・
Ready to interview
Full-time / Remote Only
More than 15 years
台灣海洋大學
・
航管系Past
Senior 3D Lighting and Compositing Artist @Bardel Entertainment2022 ~ 2024
・
3D Lighting Artist
Within one month
Editing · Rendering · Adobe Illustrator · Nuke · Unreal Engine · Rotoscoping · Visual Effects · Art · Adobe Creative Suite · Maya · Character Animation · Game Development · Lighting · 3D · Texturing · UV Mapping · Perforce · Modeling · Rigging · Unity · Software Development · Video Games · Photoshop · Python (Programming Language) · After Effects · Git · Computer Animation · ZBrush · Renderman · Editing · Game Engines · Look Development · Graphic Design · Motion Graphics · Compositing · Animation · Mental Ray · Adobe Premiere Pro 3D Lighting and Compositing Artist • Atomic Cartoons SeptemberDecember 2022 | Vancouver, Canada ~ "My Little Pony" (TV Series) ~ "Princess Power" (TV Series) Developing lighting setups, adjusting shaders and rendering and compositing shots, whilst keeping consistency across a sequence. Demonstrate...
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
FXPHD.com
Software Engineer @Rekapee2022 ~ Present
・
Software Engineer
Within one month
Hikam Abqory Software Engineer Hi, I started my career as a software engineer from 2018 until now. I have worked on many projects with different technologies. Positioned as backend but sometimes as fullstack . Kota Surakarta, Jawa Tengah, [email protected] https://www.linkedin.com/in/hikam-abqory Experience NovemberPresent Boyolali Software Engineer Rekapee Project : - Sistem SPP Pondok Darut Taqwa - Sistem SPP Pondok Wahatul Quran - Sistem SPP Rumah Tahfidz Madinatul Quran - Sistem Absensi RSUI Banyubening - Sistem Absensi CV. Citra Pustaka - Sistem Arsip Surat Univ Slamet Riyadi - Sistem SPP MTs
Employed
・
Open to opportunities
Full-time / Remote Only
4-6 years
SMK Negeri 2 Surakarta
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Zendesk
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native
Todd Jacobsen
7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/
20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction.
My area of expertise include:
Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth
Work Experience
Director of Strategic Accounts and Escalations • Zendesk
January 2022 - June 2023 | Boston, MA
- As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
- Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
- Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
- Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
- Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
- Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.
Executive Customer Success Manager • Citrix
July 2020 - December 2021 | Boston, MA
- Formulated and executed strategies to drive enterprise customers' successful outcomes.
- Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
- Managed relationships at both executive and manager levels, showcasing effective communication.
- Led collaborative efforts across internal teams for proactive and reactive success planning.
- Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.
Director, Critical Escalation Management and Customer Success Manager • Salesforce
August 2015 - July 2020 | Boston, MA
- Built and led company-wide programs for critical situation management, emphasizing operational excellence.
- Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
- Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
- Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
- Implemented product and process feedback loops for continuous improvement, fostering innovation.
- Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.
Critical Accounts Director • Marketo, an Adobe Company
May 2014 - August 2015 | San Mateo, CA
- Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
- Conducted executive-level critical customer escalation meetings, showcasing strong communication.
- Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
- Ensured long-term relationship sustainability, fostering collaboration.
Critical Accounts and Escalations Director • SuccessFactors
April 2013 - May 2014 | South San Francisco, CA
- Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
- Provided proactive and reactive account management for strategic cloud customers.
- Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.
Principal Customer Success Technologist • Salesforce
September 2011 - April 2013 | Boston, MA
- Drove technical success for portfolio of enterprise SaaS CRM customers.
- Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
- Partnered effectively with all levels of personnel across organizations.
Senior Principal Critical Accounts Manager • Oracle
August 2006 - September 2011 | Boston, MA
- Providing the highest level of customer escalation management for Oracle Global Support Services.
Support Account Manager • Oracle
June 2004 - August 2006 | Boston, MA
- Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.
Principal Technical Account Manager • Oracle
January 2000 - January 2004 | Boston, MA
- A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.
Education
MIT Sloan Executive Education
Mastering Design Thinking • 2019 - 2020
ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.
University of New Hampshire
History • 1986 - 1991
Minor in Architecture
Volunteering and Community Service
Leukemia & Lymphoma Society (LLS)
Executive Leadership Committee • 2018 - 2019
Corporate Fundraising Team Lead for Salesforce & Citrix • 2017 - 2021
- Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
- Awarded Top Corporate Fundraising honors each year.
Skills
- CRM software
- Salesforce
- Tableau
- Gainsight
- Risk Management
- Escalation Management
- Customer Success
- Change Management
Languages
- English — Native