CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Kavaskar Nagendran.
Avatar of Kavaskar Nagendran.
Manager Operations @SCICOM Lanka Pvt Ltd
2020 ~ Present
Manager Operations
More than one year
Kavaskar Nagendran Stong interpersonal and communication skills and the ability to develop and maintain effective relationships as a team player. Negotiation and people management for conflict and dispute resolution. A high degree of analytical & decision-making skills for problem identification and provide solutions. Database management on planning and reviewing. Adoptability and flexibility towards work environment, culture, and ability to work under pressure. Ability in Monitoring, Coaching, and training individuals. Effective and efficient professional public relations. Handling multiple task activities in an effective and efficient manner. Quick in learning and developing knowledge.
Multitasking
Interpersonal and Communication Skills
Ability To Work Under Pressure
Full-time / Interested in working remotely
10-15 years
Cambridge college of Business and Management
Currently Following MBA
Avatar of Three Sony Realita.
Avatar of Three Sony Realita.
Engineer (Process Engineering) @PT Sat Nusapersada Tbk
2010 ~ Present
Within one month
Introduction) - Installation & Repair CPU - Installation Machine Software - Understanding ISOHealthy & Safety Management System) Senior Technician (Process Engineering) • PT UNISEM (Batam, Indonesia) OktoberJuliQualification new production project / Model (Qual Model) - Qualification new material project (Testing new material) - Generate report qualification Material result for Supplier - Generate report qualification Material result for Customer - Analysis & Identification material problem during production - Analysis & Identification material problem during production - Generate SOP for QC & Production reference - Generate Customer Notification Report - Study & Modify material design if there is defect during production - Conduct Meeting with Vendor / Supplier Machine Operator • PT Sony Chemicals Indonesia SeptemberSeptemberOperating the Slitting & Bonder Tape Machines - Set
Word
Excel
Canva
Employed
Open to opportunities
Full-time / Not interested in working remotely
10-15 years
SMK Cendana Padang Panjang
Elektronika Komunikasi, Komputer
Avatar of the user.
Avatar of the user.
Past
APAC Market Director @AMT PostPro
2019 ~ Present
Business Development/ Sales/ Manager/ Director
Within one month
Presentation
New Business Development
GTM Strategy
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taiwan University
Mechanical Engineering
Avatar of 廖廷浩.
Avatar of 廖廷浩.
Software Engineer @Amazon Web Services (AWS)
2023 ~ Present
資深前端工程師、資深後端工程師、全端工程師
Within one month
廖廷浩 Henry 1993 / 12 / 03 project manager full-end [email protected] Job application project manager、full-end engineer Introduction: I am good at logical reasoning, better than math games such as Sudoku. I can solve a problem with an average of 5-10 points. I often cannot extricate myself into unsolved problems. Therefore, for software, firmware, and hardware, I am quite enthusiastic about learning. The best subject in China and high school is physics, and I am better at electricity. However, my final ambition is still in information
Excel
C#
flutter
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tamkang University
資訊工程學系
Avatar of Yen-Shou Hsieh.
Avatar of Yen-Shou Hsieh.
技術專理 @鴻海
2018 ~ Present
軟體工程師、系統架構師、PM、技術主管、AI工程師
Within one month
learning and embracing challenges in new technological domains. I have a passion for exploring program logic and constantly seeking better solutions. I aspire to make gradual progress in the fields of system development and data analysis. My goal is to be able to assist in solving analytical problems from a system development perspective and to plan system development requirements from a data analysis standpoint. I hope to contribute to addressing various issues and needs within a business application context. 工作經歷 Work Experience 技術專理 • 鴻海 Senior Engineering, Foxconn 十
Java
python
R
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立雲林科技大學
資訊管理
Avatar of Jason Chang 張俊雄.
Avatar of Jason Chang 張俊雄.
Project Manager @領濤新創股份有限公司
2023 ~ Present
產品經理、專案經理、產品設計師、UX設計師
Within one month
Chun-Hsiung (Jason) Chang Project Management・Product Design・Brand Marketing Taipei City, Taiwan https://sites.google.com/view/jason-chang-resume/portfolio Project Management Requirement define, WBS, SOP, Schedule planning, Risk identification, Progress tracking, Cost control, Conflict mediation, Outcome evaluation Product Design Design thinking, User interviews, Benchmark, Flowcharting, Wireframing, Prototyping, Usability testing, A/B testing Brand Marketing Market research, Brand planning, Visual identity design, Data visualization, Infographics design, 2D Animation production, Marketing materials production Language Mandarin English EXPERIENCE Project Manager, CardinalRain • Led the branding of the 10th anniversary event of InnoSquare (Incubator
Microsoft Office
PowerPoint
Word
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立臺灣科技大學
設計學
Avatar of the user.
Avatar of the user.
Computer Vision Engineer @Academia Sinica
2015 ~ Present
Computer Vision Engineer
Within one month
Provides Feedback
Communication
Precision
Open to opportunities
Full-time / Interested in working remotely
6-10 years
LUNGHWA university
Master of Science
Avatar of Vicky.
Avatar of Vicky.
Digital Marketing Software & Ecommerce Project Manager (APAC Region) @ASUS
2018 ~ Present
Project Manager、PM、專案經理、UX、網站企劃、產品企劃
Within one month
Present • Project Management: Plan for worldwide ecommerce, website and CRM programs launch involved cross-function team coordination, schedule control, increasing site traffic and online APAC sale by 3-5%. • Competitor Analysis: Identify local user’s demands and pain points and analyze competitors’ functions and UXUI designs, solving user’s problems and enhancing product competitiveness. • System Management & Integration: -Integrate ecommerce and website, with business requirement identification, API integration, functional testing and UAT. All software projects are delivered on time with expected quality. -Co-ordinate ecommerce, website, digital marketing products which including system management, local training and case
Excel
專案管理
google analytic
Full-time / Interested in working remotely
6-10 years
The University of Texas at Dallas
Marketing
Avatar of Todd Jacobsen.
Offline
Avatar of Todd Jacobsen.
Offline
Past
Customer Success: Strategic Accounts and Escalations @Zendesk
2022 ~ 2023
Strategic Customer Success
Within six months
and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities. Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives. Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement. Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals. Executive Customer Success Manager • Citrix JulyDecember 2021 | Boston, MA Formulated and executed strategies to drive enterprise customers' successful outcomes. Achieved 65% increase in SaaS/Cloud product adoption
CRM software
Salesforce
Tableau
Unemployed
Full-time / Interested in working remotely
More than 15 years
MIT Sloan Executive Education
Mastering Design Thinking
Avatar of the user.
Avatar of the user.
Regional Sales Manager @Micronics India Pvt Ltd
2023 ~ Present
Sales Manager
Within one year
Power BI
AutoCAD
Microsoft Office
Employed
Full-time / Interested in working remotely
10-15 years
Anna University
Business Administration and Management, General

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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
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Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Logo of Zendesk.
Zendesk
2022 ~ 2023
Newbury, MA, USA
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
CRM software
Salesforce
Tableau
Gainsight
Risk Management
Escalation Management
Customer Success
Change Management
Languages
English
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Print

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native
Resume
Profile

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native