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United States
Avatar of Marko Bogdanovski.
Avatar of Marko Bogdanovski.
Frontend Architect / Lead @Elemental
2021 ~ 2023
Frontend Developer
Within one month
and services for the Hosting Platform, contributing to the expansion of its ecosystem. — Conducted thorough testing and implemented robust solutions, resulting in reliable updates that met user requirements. — Acquired expertise in cross-domain session handling, ensuring smooth and secure user experiences across different domains and services. — Implementing payment systems for cross-platform services. Frontend Backend DevOps Soft Skills ReactJS / NextJS VueJS / NuxtJS Typescript React Query Redux Zustand Axios MUI Laravel NodeJS Python Golang PostgreSQL OracleDB MongoDB Electron AWS Docker GitLab GitLab CI/CD Linux Sentry Communication Creative Problem Solving Leadership Project Management Leadership
PHP
NoSQL
AWS
Employed
Ready to interview
Full-time / Remote Only
6-10 years
ETS "Nikola Tesla"
IT
Avatar of Seyed Sina Farjad Pezeshk.
Avatar of Seyed Sina Farjad Pezeshk.
Past
Senior Frontend Developer @SinanSoft
2023 ~ Present
Front End Developer
Within one month
Seyed Sina Farjad Pezeshk Front-end Developer specializing in React.js, Next.js, and TypeScript With over 8 years of experience in front-end development and a passion for creating beautiful and pixel-perfect websites, I am a skilled professional with expertise in HTML, CSS, JavaScript, React, Next.js and TypeScript. I am committed to delivering high-quality work and excited to consider new challenges to help organizations succeed in the digital realm. Mashhad, Iran [email protected] React.js Next.js Typescript Tailwind CSS Redux Azure Active Directory Git
JavaScript
React.js
Next.js
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
freeCodeCamp
Computer Software Engineering
Avatar of 胡庭愷.
Avatar of 胡庭愷.
Past
Frontend Engineer @IT Project Co., Ltd.
2020 ~ 2024
Software Programmer
Within one month
胡庭愷 畢業於中正大學資訊工程學系。 前端熟悉 npm、React,後端熟悉 Java、Spring,資料庫如 PostgreSQL、MongoDB、Redis 亦有涉獵,其他也有使用如 Git、Docker 輔助開發。 目前開發經驗約五年,喜愛寫程式,對於開發技術充滿熱忱。  軟體工程師 電子郵件: [email protected] 經歷 前端工程師, 艾帝浦
Java
Spring MVC
jQuery
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Chung Cheng University
Computer Science and Information Engineering
Avatar of 張育銘 Yu-Ming Chang.
Avatar of 張育銘 Yu-Ming Chang.
Technical Product Manager / Proxy Product Owner (Hybrid) @Optum
2022 ~ Present
Software Engineer / Backend Engineer
Within one month
張育銘 Chang, Yu-Ming Technical Product Manager / Proxy Product Owner with 5-year development and business analysis experience Work Experience Technical Product Manager / Proxy Product Owner (Remote) • Innova Solutions / Optum DecemberPresent This role requires communication with Product Owner, Product Manager, Designer, Developers, and Customer Service in the US. Data is exchanged among multiple applications in the format of XSD/XML. Our product was launched to market ahead of schedule by the end of December,I did the following to facilitate product development internationally Communicated product roadmap with development team and stakeholders Collaborated
Prioritization
Project Management
Problem Solving
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
ALPHA Camp
Web Backend Route
Avatar of the user.
Avatar of the user.
Past
Full Stack Engineer @Nautilus Assure
2023 ~ Present
Blockchain Developer, Back-End Developer, Full Stack Developer
Within one month
Golang
Solidity
Rust
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Kobe University
Computer Applications
Avatar of Ryan Chen.
Avatar of Ryan Chen.
Software Engineer @Innova Solutions Taiwan
2022 ~ Present
Software Engineer / Backend Engineer
Within one month
Ryan Chen 陳冠瑋 Software Engineer | Backend Engineer I enjoy coding and learning new skills, and striking a work-life balance, Finding problems and solving them, and try to write a clean and reliable code. Skill Language C# JavaScript Go TypeScript Dev Framework ASP.NET Core(.NET 6) .NET Framework Winform ASP.NET Webform ABP Framework(.NET) React Database MS SQL MySQL Firestore Redis Others Git Flow Docker Jira Azure GCP Gitlab Jenkins WorkExperience Software Engineer Innova Solutions Taiwan AugNow Taipei, Taiwan,(Remote) Design & Develop Healthcare System (include FE & BE) Using GCP
.NET Core
SQL/MySQL
Github
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺北商業大學 National Taipei University of Business
Information Management
Avatar of the user.
Avatar of the user.
Past
後端工程師 @Beyond Cars
2023 ~ 2023
後端工程師
Within one month
MongoDB
MySQL
PostgreSQL
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
輔仁大學
工商心理學
Avatar of the user.
Avatar of the user.
Past
Senior Software Engineer @仁寶電腦 Compal
2021 ~ Present
Cloud Engineer、Project Management
Within one month
Engineering
Photoshop
IllustratorCS4
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立陽明交通大學
生物醫學資訊
Avatar of Davide Biasin.
Avatar of Davide Biasin.
Past
ASP.NET Developer @LandCareResearch
2020 ~ 2020
Senior Software Engineer
Within two months
companies to shape better future with them. Lead Coin Developer & Full stack developer Anonymous JanuaryDecember 2022Taipei, Taiwan • Built Ethereum Platform based Smart Contract using Solidity. • Built Solana Platform based Smart Contract using Rust • Converted 3omb smart contracts (Solidity) to Rust • Developed front-end web pages and all components (React.js + Redux) Senior Back End Developer Intuition JulyMarch 2022Taipei, Taiwan • Cooperated with Frontend developer for creating neat and smart interfaces. • Accomplished problem solving skills for fluency of the website as well as back-end server side. • Carried out Beta test on quality assurance tests to
Excel
Communication
C#
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
University of Science and Technology Beijing
Computer Science
Avatar of Cahaya Lim.
Avatar of Cahaya Lim.
Past
Full Stack Developer @INOVATEUS SOLAR
2021 ~ 2022
Front-End / Back-End / Full Stack Web Developer
Within three months
Cahaya Lim Full Stack Developer Experienced Senior Full Stack Developer with over 7 years of experience in designing, developing, and deploying complex applications. With a focus on front-end and back-end development, proficient in several programming languages including JavaScript/TypeScript, Python and PHP, and modern web development frameworks and libraries such as React, React Native, Angular, Vue, Laravel and Django. An adaptable, team-oriented problem solver, committed to creating user-friendly, scalable web applications that exceed client expectations. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Work Experience Full Stack Developer • INOVATEUS SOLAR •Designed and
React.js
React Native
React Hooks
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Universiti Teknologi Malaysia (UTM)
Computer Science

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
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Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Logo of Zendesk.
Zendesk
2022 ~ 2023
Newbury, MA, USA
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
CRM software
Salesforce
Tableau
Gainsight
Risk Management
Escalation Management
Customer Success
Change Management
Languages
English
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Print

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native
Resume
Profile

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native