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6-10 years
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More than 15 years
Avatar of Sulfa Rais.
Avatar of Sulfa Rais.
Lecturer @Universitas Mandala Waluya Kendari
2023 ~ Present
Education-related Occupations
Within one month
and teaching experience. Over 5 years in Accounting and 4 years in Language Teaching have honed my skills in financial management, language education, and more. Proficient in Video Editing, Graphic Design, and Public Speaking, I bring a dynamic, multifaceted approach to any role. Ready to contribute creativity, strategic thinking, and passion for both finance and education to elevate your team's success. Work Experience Lecturer • Universitas Mandala Waluya Kendari NovemberPresent | Kendari, Indonesia Educator leading a class of 40 students, dedicating to equip them with language skills tailored to the healthcare field. Craft and deliver targeted
Adobe Photoshop
Adobe Illustrator
Accounting
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Halu Oleo University
English Education
Avatar of Nasir Imam.
Avatar of Nasir Imam.
Project Manager @naaptol Online Shopping Pvt. Ltd
2016 ~ 2019
Operation Manager, Project Manager, Product Manager
Within two months
Nasir Imam Global Operations & Strategic Partnership Manager at [email protected] Berlin, Germany Results-driven professional, specializing in Global Operations and Strategic Partnerships. Proven leadership in operational activities, B2B partnerships, and brand alliances. Expert in business development, comprehensive onboarding for supplier partnerships, and driving customer-centric innovation. Combining strategic thinking with creative expertise for effective brand management. Seeking a dynamic role to leverage operational acumen and partnership skills for organizational growth. Work Experience Global Operations & Strategic Partnership • LimoFahr SeptemberPresent Leading operational and management Activities, B2B partnerships, Brand alliances, Business Development & Partner relations.
Communication
Marketing Strategy
Operations Management
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
bbw Hochschule
Management Of Creative Industry
Avatar of the user.
Avatar of the user.
Media Planning Assistant Manager @DAC_台灣迪艾思股份有限公司
2023 ~ Present
Account Manager
Within one month
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
National Taiwan University
Bachelor
Avatar of 李昀庭.
Avatar of 李昀庭.
AI Engineer @Playsee
2022 ~ Present
資料分析師、資料科學家、產品經理
Within one month
李昀庭 Data scientist Taiwan 技能 Machine learning and Engineering skills: Python, Big Query, Google Storage, Linux, Docker, GCP, AWS, Scikit-learn, Tensorflow, Pytorch, MLOps, FastAPI, Machine Learning, Deep Learning, Computer Vision, NLP Experimental design, Project management, Product design English - TOEIC 725 工作經歷 AI工程師 Playsee NovPresent Taipei, Taiwan 自動化標註推薦系統 設計並實踐架構取代25個標註者並及時標記和篩選視頻審核內容。 設計並優化影片
Python
Project Management
Strategic Thinking
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Cheng Kung University
心理所(認知科學所)
Avatar of Okis Chuang.
Avatar of Okis Chuang.
Engineering Manager @foodpanda
2022 ~ Present
Director Of Engineering
Within one month
Okis Chuang MBA in Information Management , National Central University Passionate about driving business results through leadership Okis Chuang is an experienced strategic engineering leader with over a decade of experience in various industries. He has successfully delivered products and projects on regional and global levels, showcasing his effective leadership skills. His product portfolio includes a range of offerings, such as home network security, battery swapping networks, smart e-bikes, smart keyless systems, subscription-based food delivery platforms, and various internet applications. His main passion lies in creating products and services that positively impact people's lives.
Microservices Architecture
Scalability Design
Database design
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
National Central University
Computer Information Management
Avatar of AJIBULU EMMANUEL OLUWOLE.
Avatar of AJIBULU EMMANUEL OLUWOLE.
Past
Corporate Communications / Media Team coordinator @JWCAM
2020 ~ Present
Video Producer, Videographer, Video Editor, Social Media Manager, Marketing and Communications Manager
Within two months
AJIBULU EMMANUEL OLUWOLE I am a passionate Media Manager and technology-inclined person with a creative flair that turns content into conversation. Adept at crafting engaging narratives, my expertise lies in driving brand visibility and engagement across platforms. From concept to execution, I blend strategic thinking with visual storytelling to deliver compelling content that resonates with audiences and elevates brand presence. A Business-driven Relationship Manager focused on deepening client relationships by providing superior service and support— an outgoing and ambitious professional with 13 years experience in the telecommunications and agrotechnology industries. I can prepare business
Word
PowerPoint
Google Drive
Unemployed
Ready to interview
Full-time / Remote Only
4-6 years
National Institute of Business Management (NIBM)
Ecommerce
Avatar of the user.
Avatar of the user.
Past
Sales Engineer & Client relations manager @德商倍福自動化 Beckhoff Automation
2023 ~ 2024
BD, Project manager (PM), Product manager (PM), TAM (Technical acount manager), Sales
Within one month
Word
PowerPoint
Salesforce
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
明道大學
應用英語系
Avatar of Todd Bouldin.
Director of Learning and Development or Head of Live Learning
More than one year
the achievement of measurable business results and the sustainment of learning and leadership programs. Experience Amgen, through Hemsley Fraser, DecemberPresent Faculty Leader and Facilitator for career growth series at one of the world's leading biotech firms. Onboard faculty, design training content, facilitate training programs in Emotional Intelligence, Strategic Thinking, Leading People, Presentations Skills and Influencing. Assure faculty quality through coaching. Better Manager, Executive Coach and Startups Trainer, JunePresent Startup coach and trainer for leaders at the fastest growing Silicon Valley startups including Checkr, Samsara, Symbio, Whistle and Upwork. Coach for senior leaders and managers
Speaking
Training & Development
Training
Ready to interview
Full-time / Interested in working remotely
More than 15 years
University of Tennessee College of Law
Business Law
Avatar of the user.
Software Engineer
More than one year
JavaScript
React.js
redux.js
Ready to interview
Full-time / Interested in working remotely
10-15 years
Trinity College (CT)
BA, Economics
Avatar of 羅梓桐.
Avatar of 羅梓桐.
Senior Product designer @創昕資訊有限公司
2023 ~ Present
產品經理, 產品規劃師, UX/UI 設計師
Within two months
羅梓桐 Design is not just what it looks like, and feels like. Design is how it works By Steve Jobs 產品經理, 產品設計師, Lead of Design Taipei, TW [email protected]簡介 設計是透過觀察與人溝通,演練可能發生的情境,讓計畫能夠如實進行。目前擔任數位產品設計師與產品經理,過往參與品牌電商、社群、影
Product Design
User Experience Design
Product Management
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Brunel university London
Integrated Product Design

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Problem-Solving
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Adaptability
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Within six months
Highly skilled in the art and science of customer success account escalation management with the ability to approach each situation with empathy, humility and emotional intelligence.
Logo of Zendesk.
Zendesk
2022 ~ 2023
Newbury, MA, USA
Professional Background
Current status
Unemployed
Job Search Progress
Professions
CRM Specialist, Customer Service / Support
Fields of Employment
SaaS / Cloud Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
CRM software
Salesforce
Tableau
Gainsight
Risk Management
Escalation Management
Customer Success
Change Management
Languages
English
Native or Bilingual
Job search preferences
Positions
Strategic Customer Success
Job types
Full-time
Locations
Boston, MA, USA, Portsmouth, NH, USA, Cambridge, MA, USA
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
MIT Sloan Executive Education
Major
Mastering Design Thinking
Print

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native
Resume
Profile

Todd Jacobsen

7 S Pond St, Newbury, MA, USA
9785905042
[email protected]
https://www.linkedin.com/in/tjacobsen/

20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. 

My area of expertise include:

Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth


Work Experience


Director of Strategic Accounts and Escalations  •  Zendesk

January 2022 - June 2023  |  Boston, MA

  • As a member of the Customer Experience (CX) and Insights Leadership Team, I had full responsibility for the design, implementation and management of the Global Risk Management, Strategic Escalations and Governance programs.
  • Designed, implemented, and managed Global Risk Management, Strategic Escalations, and Governance programs, emphasizing operational excellence.
  • Pioneered the "Account Save and Growth" program, focusing on customer satisfaction, risk mitigation, and growth opportunities.
  • Directly engaged with leadership of top-tier customers to create tailored strategic account plans, enhancing communication and alignment on business objectives.
  • Introduced data-driven models for customer health scoring, driving effective customer prioritization, and proactive risk identification and engagement.
  • Established an internal SVP-level CX Governance Council for cross-functional collaboration and meeting retention goals.

Executive Customer Success Manager  •  Citrix

July 2020 - December 2021  |  Boston, MA

  • Formulated and executed strategies to drive enterprise customers' successful outcomes.
  • Achieved 65% increase in SaaS/Cloud product adoption for a portfolio exceeding $30M ARR.
  • Managed relationships at both executive and manager levels, showcasing effective communication.
  • Led collaborative efforts across internal teams for proactive and reactive success planning.
  • Identified and pursued cross-sell and up-sell opportunities while conducting Executive Business Reviews.

Director, Critical Escalation Management and Customer Success Manager •  Salesforce

August 2015 - July 2020  |  Boston, MA

  • Built and led company-wide programs for critical situation management, emphasizing operational excellence.
  • Coordinated cross-functional teams for rapid issue resolution, enhancing cross-functional collaboration.
  • Launched proactive engagement models for at-risk customers during high-impact periods, showcasing problem-solving skills.
  • Developed strategic proactive and reactive success plans for corporate acquisitions, emphasizing change management.
  • Implemented product and process feedback loops for continuous improvement, fostering innovation.
  • Provided training to enhance crisis management and engagement skills, demonstrating leadership capabilities.

Critical Accounts Director  •  Marketo, an Adobe Company

May 2014 - August 2015  |  San Mateo, CA

  • Established a Critical Accounts and Strategic Escalations Program to resolve impactful situations, emphasizing operational excellence.
  • Conducted executive-level critical customer escalation meetings, showcasing strong communication.
  • Expedited issue resolution and conducted post-event analysis, focusing on problem-solving.
  • Ensured long-term relationship sustainability, fostering collaboration.

Critical Accounts and Escalations Director  •  SuccessFactors

April 2013 - May 2014  |  South San Francisco, CA

  • Managed highly escalated accounts and utilized customer analytics to identify at-risk customers.
  • Provided proactive and reactive account management for strategic cloud customers.
  • Cultivated trust with key decision-makers to boost satisfaction and reduce attrition risk, emphasizing communication and change management.

Principal Customer Success Technologist  •  Salesforce

September 2011 - April 2013  |  Boston, MA

  • Drove technical success for portfolio of enterprise SaaS CRM customers.
  • Became trusted technical advisor and ensured they received top value for investment in Salesforce.com.
  • Partnered effectively with all levels of personnel across organizations.

Senior Principal Critical Accounts Manager  •  Oracle

August 2006 - September 2011  |  Boston, MA

  • Providing the highest level of customer escalation management for Oracle Global Support Services.

Support Account Manager  •  Oracle

June 2004 - August 2006  |  Boston, MA

  • Overall responsibility for developing effective communication plans and long-term relationships with Siebel’s largest and most important customers to ensure 100% success within the Technical Support operation.

Principal Technical Account Manager  •  Oracle

January 2000 - January 2004  |  Boston, MA

  • A critical role in ensuring the successful adoption, use, and satisfaction of customers by acting as a bridge between the customer and Oracle, advocating for the customer's needs, and helping them achieve them achieve their business objectives.

Education


MIT Sloan Executive Education

Mastering Design Thinking  •  2019 - 2020

ExecEd certificate program for learning a proven, systematic approach to new product development. Coursework including driving innovation, growth, and the customer experience.

University of New Hampshire

History  •  1986 - 1991

Minor in Architecture


Volunteering and Community Service


Leukemia & Lymphoma Society (LLS)

Executive Leadership Committee  •  2018 - 2019

Corporate Fundraising Team Lead for Salesforce & Citrix  •  2017 - 2021

  • Developed and led company-wide fundraising efforts that collected more than $5M for blood cancer research
  • Awarded Top Corporate Fundraising honors each year.


Skills


  • CRM software
  • Salesforce
  • Tableau
  • Gainsight
  • Risk Management
  • Escalation Management
  • Customer Success
  • Change Management

Languages


  • English — Native