Shawnia Mejia Porterville, Tulare, California, United States || [email protected] Para Educator/Teachers Aid Work Experience Cashier • Target NovemberDecember 2009 | Yuba City ca, Managing transactions with customers using cash registers Scanning goods and ensuring pricing is accurate Collecting payments whether in cash or credit Issue receipts, refunds, change or tickets Redeem stamps and coupons Cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving the store PARA EDUCATOR/SUBSTITUITE TEACHER Febuary 2006-November 2007 January 2016-October 2018 Helped teachers prepare lesson plans and

MARKETING MANAGER LeiHuo Entertain / Taipei, Taiwan / NovJun 2021, 8 months Promote and make strategy solution for KOL to platform such as YouTube, Tik Tok and Tik Tok China. Manage staff productivity, improve filming number produce 30% MoM by precise division of labor and assess with suitable Target, guide to simplify the process and organize. Grew Live Stream viewers 50% MoM on Facebook by spreading the news before hands and schedule KOL post with creative copywriting to promote live stream efficiently. Negotiation with Clients Goal and budget. ASSOCIATE, COMMERCIAL (CROSS-BOARDER) Shopee / Taipei, Taiwan

. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads

HIROTO YAMAMOTO Senior Software Engineer With a wealth of experience spanning over 5 years in senior front-end development and leadership roles, I have a proven track record of revitalizing legacy platforms, conceptualizing innovative solutions, and enhancing SEO strategies. Notably, my efforts led to a remarkable 15% surge in website traffic within a swift 6-month timeframe. In my most recent leadership position, I effectively guided a team comprising 4 developers and a designer, steering the successful pivot of product development within a mere 10-month span. Eager to leverage my skills and experience to bring continued

s thesis published: "Design of Cloud-based Digit Recognition using Partially Connected Neural Networks." Work Experience Senior Frontend Engineer ⽐房科技 | 2022/Q/Q1 Participated in the creation of a digital platform product for real estate, encompassing architectural planning, development, and the establishment of design guidelines. Tech Stack: Vue3, Pinia, Vuex, Cypress, Typescript, Google analytics, Google Tag Management, Chrome Extention, Leaflet Map Senior Backend Engineer AD POST | 2021/Q/Q2 Development of a new product using Laravel and AWS-related frameworks and technologies. Developed new features while simultaneously evaluating the benefits

計師 三貝德數位文創股份有限公司 • 八月八月 2019 教育雲端平台設計 1.與PM合作建立線上教育雲端平台設計一套 Design System & Guideline，保持設計元件的統一及可重複使用性。 2.與各科編輯合作製作線下輸出講義、廣宣設計和插畫設計，滿足不同科目的

. Handle about SPBL, PEMENUHAN LARTAS, BUKA SEGEL, RE-EXPORT, RESTITUSI, BDN, BUKA POS BC1.1, and OTHER Staff CS • BANK MEGA OktSept 2018 Answer customer calls and provide accurate and satisfactory answers to consumer questions and concerns. Offer help and support to consumers who submit complaints or problems. Guide consumers in accessing or carrying out problem solving stages Staff PV • PT Valdo INC JulJun 2014 Verify data on customers who apply for credit to the bank and assist analysts in providing credit approval. check the correctness of data provided by customers and...