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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Product Designer @Freelance2023 ~ Present
・
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Past
Senior Business Executive @Hefeng Furniture Co., Ltd.2023 ~ Present
・
零售經理, 業務開發, 零售運營
Within one month
Emily CHOU -With over 10 years experience in retail, specializing in home decoration, houseware, and fast fashion industries, profession including business development, team building, company and store management. -10 years experience in art gallery, profession including gallery operations, team building, exhibition curation, art sales, media and customer relationship management. -Skilled in business development by channels, analysis, operation, negotiation and management. Taiwan 工作經歷 Senior Business Executive • Hefeng Furniture Co., Ltd. (TAIWAN) 五月Present Hefeng imports Italian multifunctional furniture brands, including transformable furniture (clei), sofa beds (milano bedding), transformable tables (OZZIO ITALIA), outdoor
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Barrington University
Past
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
・
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所
Sales Control Coordinator @Bosch Taiwan2018 ~ Present
・
Operation Specialist/Logistics Specialist
Within one month
蔡文萱 Emily Tsai Supply chain and Logistics planning/Process coordination and optimization • Taipei City • [email protected] Work Experience Work Experience Sales Control and Coordinate Specialist • Robert Bosch Taiwan Co. Ltd. JunePresent | Taipei city, Taiwan Achieved all OEM (Original Equipment Manufacture) delivery in time for mobility customers new model products during COVID-19 semiconductor shortage and allocationQ2) Standardized and optimized third-party warehouse working instruction for keeping service stability Strengthened customer relationship and reliability with stable and cooperated logistics service DHL import and export shipments handling Coordinated customer claims with replacement and reverse
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tunghai University
・
外國語文學系
Pre-Sales @拼起科技(智影顧問)2022 ~ Present
・
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
・
Department of Mechanical Engineering
Past
Leader of APAC @FurniturePros Logistics Solutions Inc.2022 ~ 2023
・
VP of Operations
Within one month
許晉源 Kidd Hsu|[email protected] 個性開放，善與人交往，全局思考與規劃能力強，擅長企業經營管理方面的整體規劃統籌， 宏觀視野充分，思考問題的角度、方式靈活，有原則性。 熟悉新創團隊的全發展流程與團隊建設工作，曾在各種不同類型的公司任職多
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
逢甲大學 Feng Chia University
・
科技管理研究所Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
東吳大學 Soochow University
・
Bachelor of German Language and Culture, Bachelor of English Language and Literature
Product Manager @Linker Vision2023 ~ Present
・
PM/產品經理/專案管理
Within one month
working independently and collaboratively in a team environment. Self-motivated, with a strong sense of personal responsibility. AugFeb 2023 CPO & CO-FOUNDER Media.app Co., Ltd, Design business model, go-to-market strategy, industry study, and fundraising. 0 -> 1million valuation Product planning, business development, and customer relationship maintenance 24 Merchants, 6 IPs. NFT generation and 3D modeling Web 3.0, Metaverse, NFT-related consultant. OctFeb 2021 Project Engineer Acer Studying cutting-edge AI/DL skills to implement on a medical AI project. 92% accuracy on glaucoma CDR detection. Familiar
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立台灣科技大學 National Taiwan University of Science and Technology
・
電機工程
資深文字編輯 @American Magazine Center (AMC 空中美語)2019 ~ Present
・
主編、副主編、專案管理師、資深編輯、產品企劃
Within one month
卷音檔 與廠商聯繫及接洽相關合作事宜，以及因應不同雜誌的文章主題，需開發聯繫陌生廠商 將打樣與原稿核對，將校樣退回更正，重複校對無誤後付印 學歷 Tamkang University Master Degree of Arts, English Department SepJun 2018 技能 TOEIC 860 Text Creation Product design & product management AI software application (ChatGPT&Canva） i Customer relationship management 語言 Chinese - Native English - Professional
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
EnglishEmployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Northeastern University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
More than one year
IT Business Solutions Project
PT XL Axiata Tbk.
・
2012 ~ 2020
Professional Background
Current status
Job Search Progress
Not open to opportunities
Professions
Project / Product Management
Fields of Employment
Work experience
6-10 years
Management
None
Skills
Languages
English
・
Intermediate
Arabic
・
Beginner
Job search preferences
Positions
Coordinator
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
BINUS University
Major
Information System
Usamah Ridha
IT Business Solutions Project
Jakarta, Indonesia
Work Experiences
October 2012 - September 2020
Fixed & IT Delivery - BUSOL Project PT XL Axiata Tbk.
● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers.
● Coordinating with all related parties to deliver the products/services.
● Assess and modify projects for better results.
● Visit customers to maintain customer relationships and update project reports.
January 2011 - December 2012
XL BUSOL Onsite Engineer PT Comnet Multi Pradana
Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customers about the services that we provide. Report and update the progress to customers.
January 2010 - December 2011
XL BUSOL Customer Support PT Visi Solusi Teknologi
Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.
Education
2006 - 2010
BINUS University
Information System
Skills
- Project Coordination
- Project Implementation
- Networking
- WAN Technologies
- VPN
- Internet Access
- Data Center
- Cloud Computing
Languages
- English — Intermediate
- Arabic — Beginner
Usamah Ridha
IT Business Solutions Project
Jakarta, Indonesia
Work Experiences
October 2012 - September 2020
Fixed & IT Delivery - BUSOL Project PT XL Axiata Tbk.
● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers.
● Coordinating with all related parties to deliver the products/services.
● Assess and modify projects for better results.
● Visit customers to maintain customer relationships and update project reports.
January 2011 - December 2012
XL BUSOL Onsite Engineer PT Comnet Multi Pradana
Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customers about the services that we provide. Report and update the progress to customers.
January 2010 - December 2011
XL BUSOL Customer Support PT Visi Solusi Teknologi
Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.
Education
2006 - 2010
BINUS University
Information System
Skills
- Project Coordination
- Project Implementation
- Networking
- WAN Technologies
- VPN
- Internet Access
- Data Center
- Cloud Computing
Languages
- English — Intermediate
- Arabic — Beginner