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技術維運部經理 @紅心辣椒娛樂科技股份有限公司(台灣)
2008 ~ Present
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
運PM, 專案, 遊戲產品進程調優及商業化規劃 擁有專案管理師PMP認證, 技術團隊領導經驗 IT技術系統管理 Technical Leadership Enterprise Server Topology Architecture VM & Cloud Infrastructure (AWS, GCP, Azure...) Linux, Windows Server Administration Network and Security Administration Management Information System Linux, Windows 虛擬化環境建置 企業級IDC機房架構建置管理 容器化管理 資訊安全 工
Linux System Administration
System Engineering
Network Administration
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
台北城市科技大學
電機
Avatar of the user.
Avatar of the user.
Senior Software Developer @CLÉ
2023 ~ Present
Senior Software Developer / Tech lead
Within three months
PHP
Laravel
MySQL
Employed
Ready to interview
Full-time / Remote Only
4-6 years
Federal University Oye-Ekiti, Ekiti State, Nigeria
Bachelor of Science : Computer
Avatar of 郅楚珩(Alex Chih).
Avatar of 郅楚珩(Alex Chih).
Sr. Solutions Architect - Security @eCloudvalley Digital Technology Co., Ltd.
2021 ~ Present
Solutions Architect
Within two months
of experience. My skills include NodeJS, Python, and cloud platforms like AWS and Azure. I've delivered high-quality backend solutions for various projects, including cloud security products, online e-learning platforms, and company HR systems. In my role, I'm responsible for designing, implementing, and maintaining cloud-based solutions, both serverless and containerized. I develop backend APIs that ensure the overall function, performance, and reliability of systems. With my deep understanding of cloud technologies and best practices, I can optimize infrastructure for performance, cost, security, and reliability. Currently, I'm focused on cloud
AWS
Azure
Security
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺灣科技大學 National Taiwan University of Science and Technology
Electronic and Computer Engineering
Avatar of Huai-En Tseng.
Avatar of Huai-En Tseng.
software engineer @Shopee Singapore
2021 ~ Present
Software engineer
Within one month
self-developed DPDK based vRG system with BRAS(Broadband Remote Access Server) and for high performance broadband networks - Support 10Gbps and 6Mpps PPPoE network throughput and max to 2000 subscriptors. without hardware offload - Support PPPoE/DHCP/IGMP snooping/SNAT - Support single tag and double tag VLAN 3. Fixed edge computing project - Led an edge computing project by using DPDK to make subscriptor can game on cloud and build cloud service in the local end, it supports several features like mac learning, ARP proxy , and the features in vRG too. Skills RDM...
System Programming
Virtualization
Device Driver
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
Software Defined Networking and Network Function Virtualization
Avatar of 郭魁文(Kevin Kuo).
Avatar of 郭魁文(Kevin Kuo).
顧問 @NTT Data
2023 ~ Present
軟體工程師、資深軟體工程師、後端工程師、資深後端工程師、Scrum Master
Within one month
js Typescript C# .Net MVC .Net Core Matlab graphQL jest Agile Development Scrum IDE/Editor Visual Code Visual Studio SublimeText Database MS SQL PostgreSQL Issue Tracker Jira Others 醫學影像辨識 Apache Nifi DevOps Azure Kubernetes Azure application insights Kubernetes GitOps Helmchart OpenLens Cloud Service Microsoft Azure Oracle Cloud Infrastructure 自我介紹 目前任職於 NTT DATA TAIWAN,負責後端程式開發 曾於緯創資通擔任 Tech Lead 與 Backend Developer, 負責領導 5 人 Scrum Team、 後端
jQuery
.Net MVC 5
C#
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立中興大學
資訊管理學系
Avatar of Herdanis Pradana.
Avatar of Herdanis Pradana.
Past
Senior DevOps Engineer @Gank Global
2023 ~ Present
DevOps Engineer
Within one month
/CD Jenkins Gitlab Github SonarQube Ansible Unit Testing Cybersecurity Cloud Build (GCP) BitBucket Terraform Azure DevOps Cloud and Infrastructure GCP Alicloud Azure AWS Digital Ocean Microservices Architecture Event-Driven Architecture CloudFlare VMware ContainerApp Serverless Code and Framework Javascript SQL Bash/Shell Java Python Golang Laravel Flutter SvelteKit Database Cloud RDS MariaDB MySql PostgreSql MongoDB Redis ElasticSearch Sqlite Kafka RabitMQ Monitoring New Relic Sentry Datadog Mezmo Grafana Prometheus UptimeRobot BetterUpTime * more than 4 years experience Work Experience DevOps Engineer Mashroom SeptemberPresent London, UK - Create the Helm charts - Overseeing DigitalOcean and GCP infrastructure - Establishing monitoring systems Grafana and Mezmo - Undertaking
Jenkins
Kubernetes
Docker
Unemployed
Open to opportunities
Full-time / Remote Only
4-6 years
Politeknik Negeri Madiun (PNM)
Teknik Komputer Kontrol
Avatar of Lance Huang.
Avatar of Lance Huang.
Product Manager @CATCHPLAY
2022 ~ Present
Product Manager, Project Manager
Within two months
Lance Huang Project Manager in Ubitus K.K. 8+ years experience on product or project management, with PMP certification Skilled in product management in Waterfall or Agile methodology Love to workout, cooking and jogging Project Manager, Taipei, TW [email protected] Work Experience Ubitus K.K. Taiwan, Project Manager, SepNow https://ubitus.net/zh/ World cloud streaming game technology leader, offers Turnkey solutions to help customers build their cloud games from cloud infrastructure, platforms to the cloud games. Vodafone Italian Gamenow Division (Sep 2021~now) Responded for
Word
PowerPoint
Photoshop
Employed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
Tamkang University (TKU)
Information Communication
Avatar of the user.
Site Reliability Engineer
More than one year
Automation
Linux
Powershell
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Avatar of the user.
Avatar of the user.
Assistant Vice President @Barclays Bank
2023 ~ Present
Application Engineer
Within two months
Database: MySQL
Oracle
Hadoop
Employed
Full-time / Interested in working remotely
6-10 years
University of Pune
Digital Marketing
Avatar of Parin.
Avatar of Parin.
Cloud Support Engineer @Amazon Web Services (AWS)
2023 ~ Present
DevOps Engineer, Site Reliability Engineer
Within one month
Parin Lai (賴柏霖) 3 year+ DevOps Engineer in CNCF stack and AWS cloud infrastructure 5 year+ System Engineer, experience in Linux and vSphere stack Fast learner in new technology, Enthusiasm for open source Taipei, Taiwan 工作經歷 Cloud Support Engineer • Amazon Web Services (AWS) 十一月Present Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Cloud Engineer • SHOPLINE 十一月十一月 2023 Deploy and maintain core project with Atlassian solution include Bitbucket and Jira Migrate monolithic
Kubernetes
Rancher
Docker
Employed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
Feng Chia University
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Within three months
Application Support Engineer
Logo of Barclays Bank.
Barclays Bank
2023 ~ Present
Ansbach, Germany
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Support, Analyst, Database
Fields of Employment
Finance, FinTech / InsurTech, Investment Banking
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Database: MySQL
Oracle
Hadoop
OKTA/SSO Technologies
AWS Cloud Infrastructure
Service Now
Control-M
Autosys
Tools: BMC Remedy
Putty
JIRA
Operating Systems: Windows
Linux
Python
Shell Scripting
HTML
XML
MS-Excel
MS-Word
MS-PowerPoint
IT Support and Troubleshooting
Audit Management
Cards & Payments
Zendesk
Tableau Desktop
Google Sheets
Languages
English
Native or Bilingual
German
Beginner
Marathi
Native or Bilingual
Hindi
Native or Bilingual
Job search preferences
Positions
Application Engineer
Job types
Full-time
Locations
Germany
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
University of Pune
Major
Digital Marketing
Print

Vidya Patil

Application Support Engineer

  91522 Ansbach, Germany

[email protected]

Results-driven professional with 7 years of experience in technical support and data analysis across the finance, e-commerce, and telecommunications domains. Demonstrated expertise in providing high-quality technical support, resolving complex issues, and ensuring customer satisfaction. Proven track record of leveraging data analysis skills to drive informed decision-making and optimize processes. Skilled in troubleshooting diverse systems, managing incidents, and collaborating with cross-functional teams. Committed to continuous learning and personal growth, with a passion for leveraging technology to drive transformative change in the industry.


Contact: +4915122804947

 

IT Skills


  • Tools: Putty, JIRA, Service now, Zendesk, Microsoft AFE,Jenkins, MS-OFFICE, Google sheets, Tableau Desktop, Salesforce, Oracle Workspace, Essbase,Kibana
  •  Languages:Bash XML,XCL,JSON, HTML, Linux,Python
  • Operating System: Windows and Linux
  • Database: Hadoop, MySql, Oracle

Core Competency 


  • Process Improvement 
  • Software Maintenance 
  • Incident Resolution 
  • Root Cause Analysis
  • Customer Relationship Management
  • L2/L3 Technical Support
  • KPI/SLA Monitoring
  • Liaison and Co-ordination

Language


  • German 
  • English
  • Hindi
  • Marathi 

Work Experience

Assistant Vice President  •  Barclays Bank

February 2023 - Present

  • Provide L2 support for applications such as vision plus and Bancos(G&H) which focus on card payments and loans.
  • Performing audit request on BarclaysCard Visa with external and internal auditors.
  • Running daily and monthly reconciliation and settlement for BarclayCard visa transactions to identify and correct any discrepancies.
  • Resolving Barclays Credit card and loans tickets using internal AFE and giving customers the timely update and required fix.
  • Working on large Visa and credit card data to fix old issues and disabling the CVV.
  • Represented huge credit card data using Microsoft Excel in presentations to show various data and changes
  • Run SQL queries in HADOOP for data analysis and troubleshooting purposes.
  • Handle incidents and JIRA tickets, resolving issues related to the Bancos application.
  • Collaborate with cross-functional teams to identify and resolve technical issues promptly.
  • Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality
  • Perform manual uploads for monetary and non-monetary transactions, ensuring accurate data processing for Barclays credit card users.
  • Deliver high-quality end-user devices and applications support to ensure user satisfaction.
  • Prepared documents and standard operating procedures for knowledge sharing and process improvement.

Application Manager  •  Zalando SE

July 2022 - December 2022

  • Received and addressed customer order issues, especially for high-end luxury products, ensuring timely resolution.
  • Collaborated with Level 3 teams and developers, as well as L1 teams, to resolve issues related to Salesforce and JIRA.
  • Created Tableau dashboards for incident management in an internal team
  • Utilized Zalando's built-in applications and reproduced issues in the sandbox environment for root cause analysis.
  • Played a key role in solving major bug issues for customers, including renowned brands like Adidas.
  • Identified errors via KIBANA and learnt the process of API calls to identify the source of the issue.
  • Implemented workarounds and solutions to address identified issues and improve system performance.

Senior Support Analyst  •  Barclays

April 2019 - April 2022

  • Loading Security, metadata, member list, rules, data, journals, etc
  • Performing Windows Patching activity every month and quarterly maintenance.
  • Performed Daily and monthly reconciliation and settlement for UK BARCLAYCARD Visa transactions, identifying and correcting any discrepancies.
  • Performed operations on a large amount of BarclaysCard data to provide the requested data to senior management.
  • Created internal service now dashboard using Tableu to manage internal tickets.
  • Writing python scripts for automation
  • Certificate renewals on virtual machines and windows servers
  • Performed daily health checks to ensure availability of Oracle Workspace, Smart View, and other HFM applications for users.
  • Provided support to users during regression testing and collaborated with the development team to address major issues.
  • Configured and monitored daily overnight batches, resolving any related issues.
  • Conducted regular catch-ups with business users to understand their needs and enhance system processes.
  • Monitored daily batches, resolving errors within SLA and maintaining documentation on SharePoint.
  • Led the quarterly release cycles, coordinating with stakeholders to ensure smooth transitions.

Senior Executive  •  Vodafone Intelligent Solutions (_VOIS) 

May 2017 - March 2019

  • Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality.
  • Supported Vodafone Spain's Arbor Billing System, ensuring the smooth operation of control-m jobs.
  • Provided IT and technical support to end-users, troubleshooting Windows and Linux operating systems issues.
  • Provided 24/7 support, working in shifts (morning, evening, and night) to ensure continuous system availability.
  • Supported Okta applications, assisting users with access management and troubleshooting.
  • Implemented changes and improvements to optimize system performance and efficiency.

Education

2017 - 2020

University of Pune

Master of Business Administration (MBA)

2014 - 2017

University of Pune

Bachelor's in Computer Application

Resume
Profile

Vidya Patil

Application Support Engineer

  91522 Ansbach, Germany

[email protected]

Results-driven professional with 7 years of experience in technical support and data analysis across the finance, e-commerce, and telecommunications domains. Demonstrated expertise in providing high-quality technical support, resolving complex issues, and ensuring customer satisfaction. Proven track record of leveraging data analysis skills to drive informed decision-making and optimize processes. Skilled in troubleshooting diverse systems, managing incidents, and collaborating with cross-functional teams. Committed to continuous learning and personal growth, with a passion for leveraging technology to drive transformative change in the industry.


Contact: +4915122804947

 

IT Skills


  • Tools: Putty, JIRA, Service now, Zendesk, Microsoft AFE,Jenkins, MS-OFFICE, Google sheets, Tableau Desktop, Salesforce, Oracle Workspace, Essbase,Kibana
  •  Languages:Bash XML,XCL,JSON, HTML, Linux,Python
  • Operating System: Windows and Linux
  • Database: Hadoop, MySql, Oracle

Core Competency 


  • Process Improvement 
  • Software Maintenance 
  • Incident Resolution 
  • Root Cause Analysis
  • Customer Relationship Management
  • L2/L3 Technical Support
  • KPI/SLA Monitoring
  • Liaison and Co-ordination

Language


  • German 
  • English
  • Hindi
  • Marathi 

Work Experience

Assistant Vice President  •  Barclays Bank

February 2023 - Present

  • Provide L2 support for applications such as vision plus and Bancos(G&H) which focus on card payments and loans.
  • Performing audit request on BarclaysCard Visa with external and internal auditors.
  • Running daily and monthly reconciliation and settlement for BarclayCard visa transactions to identify and correct any discrepancies.
  • Resolving Barclays Credit card and loans tickets using internal AFE and giving customers the timely update and required fix.
  • Working on large Visa and credit card data to fix old issues and disabling the CVV.
  • Represented huge credit card data using Microsoft Excel in presentations to show various data and changes
  • Run SQL queries in HADOOP for data analysis and troubleshooting purposes.
  • Handle incidents and JIRA tickets, resolving issues related to the Bancos application.
  • Collaborate with cross-functional teams to identify and resolve technical issues promptly.
  • Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality
  • Perform manual uploads for monetary and non-monetary transactions, ensuring accurate data processing for Barclays credit card users.
  • Deliver high-quality end-user devices and applications support to ensure user satisfaction.
  • Prepared documents and standard operating procedures for knowledge sharing and process improvement.

Application Manager  •  Zalando SE

July 2022 - December 2022

  • Received and addressed customer order issues, especially for high-end luxury products, ensuring timely resolution.
  • Collaborated with Level 3 teams and developers, as well as L1 teams, to resolve issues related to Salesforce and JIRA.
  • Created Tableau dashboards for incident management in an internal team
  • Utilized Zalando's built-in applications and reproduced issues in the sandbox environment for root cause analysis.
  • Played a key role in solving major bug issues for customers, including renowned brands like Adidas.
  • Identified errors via KIBANA and learnt the process of API calls to identify the source of the issue.
  • Implemented workarounds and solutions to address identified issues and improve system performance.

Senior Support Analyst  •  Barclays

April 2019 - April 2022

  • Loading Security, metadata, member list, rules, data, journals, etc
  • Performing Windows Patching activity every month and quarterly maintenance.
  • Performed Daily and monthly reconciliation and settlement for UK BARCLAYCARD Visa transactions, identifying and correcting any discrepancies.
  • Performed operations on a large amount of BarclaysCard data to provide the requested data to senior management.
  • Created internal service now dashboard using Tableu to manage internal tickets.
  • Writing python scripts for automation
  • Certificate renewals on virtual machines and windows servers
  • Performed daily health checks to ensure availability of Oracle Workspace, Smart View, and other HFM applications for users.
  • Provided support to users during regression testing and collaborated with the development team to address major issues.
  • Configured and monitored daily overnight batches, resolving any related issues.
  • Conducted regular catch-ups with business users to understand their needs and enhance system processes.
  • Monitored daily batches, resolving errors within SLA and maintaining documentation on SharePoint.
  • Led the quarterly release cycles, coordinating with stakeholders to ensure smooth transitions.

Senior Executive  •  Vodafone Intelligent Solutions (_VOIS) 

May 2017 - March 2019

  • Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality.
  • Supported Vodafone Spain's Arbor Billing System, ensuring the smooth operation of control-m jobs.
  • Provided IT and technical support to end-users, troubleshooting Windows and Linux operating systems issues.
  • Provided 24/7 support, working in shifts (morning, evening, and night) to ensure continuous system availability.
  • Supported Okta applications, assisting users with access management and troubleshooting.
  • Implemented changes and improvements to optimize system performance and efficiency.

Education

2017 - 2020

University of Pune

Master of Business Administration (MBA)

2014 - 2017

University of Pune

Bachelor's in Computer Application