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Assistant Vice President @Barclays Bank2023 ~ Present
・
Application Engineer
Within two months
Vidya Patil Application Support EngineerAnsbach, Germany [email protected] Results-driven professional with 7 years of experience in technical support and data analysis across the finance, e-commerce, and telecommunications domains. Demonstrated expertise in providing high-quality technical support, resolving complex issues, and ensuring customer satisfaction. Proven track record of leveraging data analysis skills to drive informed decision-making and optimize processes. Skilled in troubleshooting diverse systems, managing incidents, and collaborating with cross-functional teams. Committed to continuous learning and personal growth, with a passion for leveraging technology to drive transformative change in the
Employed
Full-time / Interested in working remotely
6-10 years
University of Pune
・
Digital Marketing 
Past
Android Developer @grandcentrix GmbH2017 ~ 2020
・
Android
Within two months
Unemployed
Full-time / Remote Only
4-6 years
Heinrich Heine University
・
Applied Mathematics4-6 years
Director general @Tehnica de Automatizare Sibiu2003 ~ Present
・
General Manager
More than one year
and a collaborative approach, I build and motivate teams capable of performing nationally. My communication skills allow me to interact at the highest standard of professionalism both within the company and with its partners. Skills Expertise Management Project management Strategic planning CAD/CAM/CAE Mechanical engineering Languages German (Professional) English (Fluent) Experience General Manager • Tehnica de Automatizare Sibiu AprilPresent • Design of programmable automated industrial robots, designed for fully automated technological processes for assembling products from the electronics and electrical engineering, automotive, mobile telephony and pharmaceutical industries, using CAD/CAM applications, design of industrial robots and
Employed
Full-time / Interested in working remotely
More than 15 years
Universitatea Babeș-Bolyai, Facultatea de Științe Economice, Cluj-Napoca
・
Cibernetică, Statistică și Informatică EconomicăThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Application Support Engineer
Barclays Bank
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Support, Analyst, Database
Fields of Employment
Finance, FinTech / InsurTech, Investment Banking
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Languages
English
・
Native or Bilingual
German
・
Beginner
Marathi
・
Native or Bilingual
Hindi
・
Native or Bilingual
Job search preferences
Positions
Application Engineer
Job types
Full-time
Locations
Germany
Remote
Interested in working remotely
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
University of Pune
Major
Digital Marketing
Results-driven professional with 7 years of experience in technical support and data analysis across the finance, e-commerce, and telecommunications domains. Demonstrated expertise in providing high-quality technical support, resolving complex issues, and ensuring customer satisfaction. Proven track record of leveraging data analysis skills to drive informed decision-making and optimize processes. Skilled in troubleshooting diverse systems, managing incidents, and collaborating with cross-functional teams. Committed to continuous learning and personal growth, with a passion for leveraging technology to drive transformative change in the industry.
Contact: +4915122804947
IT Skills
- Tools: Putty, JIRA, Service now, Zendesk, Microsoft AFE,Jenkins, MS-OFFICE, Google sheets, Tableau Desktop, Salesforce, Oracle Workspace, Essbase,Kibana
- Languages:Bash XML,XCL,JSON, HTML, Linux,Python
- Operating System: Windows and Linux
- Database: Hadoop, MySql, Oracle
Core Competency
- Process Improvement
- Software Maintenance
- Incident Resolution
- Root Cause Analysis
- Customer Relationship Management
- L2/L3 Technical Support
- KPI/SLA Monitoring
- Liaison and Co-ordination
Language
- German
- English
- Hindi
- Marathi
Work Experience
Assistant Vice President • Barclays Bank
February 2023 - Present
- Provide L2 support for applications such as vision plus and Bancos(G&H) which focus on card payments and loans.
- Performing audit request on BarclaysCard Visa with external and internal auditors.
- Running daily and monthly reconciliation and settlement for BarclayCard visa transactions to identify and correct any discrepancies.
- Resolving Barclays Credit card and loans tickets using internal AFE and giving customers the timely update and required fix.
- Working on large Visa and credit card data to fix old issues and disabling the CVV.
- Represented huge credit card data using Microsoft Excel in presentations to show various data and changes
- Run SQL queries in HADOOP for data analysis and troubleshooting purposes.
- Handle incidents and JIRA tickets, resolving issues related to the Bancos application.
- Collaborate with cross-functional teams to identify and resolve technical issues promptly.
- Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality
- Perform manual uploads for monetary and non-monetary transactions, ensuring accurate data processing for Barclays credit card users.
- Deliver high-quality end-user devices and applications support to ensure user satisfaction.
- Prepared documents and standard operating procedures for knowledge sharing and process improvement.
Application Manager • Zalando SE
July 2022 - December 2022
- Received and addressed customer order issues, especially for high-end luxury products, ensuring timely resolution.
- Collaborated with Level 3 teams and developers, as well as L1 teams, to resolve issues related to Salesforce and JIRA.
- Created Tableau dashboards for incident management in an internal team
- Utilized Zalando's built-in applications and reproduced issues in the sandbox environment for root cause analysis.
- Played a key role in solving major bug issues for customers, including renowned brands like Adidas.
- Identified errors via KIBANA and learnt the process of API calls to identify the source of the issue.
- Implemented workarounds and solutions to address identified issues and improve system performance.
Senior Support Analyst • Barclays
April 2019 - April 2022
- Loading Security, metadata, member list, rules, data, journals, etc
- Performing Windows Patching activity every month and quarterly maintenance.
- Performed Daily and monthly reconciliation and settlement for UK BARCLAYCARD Visa transactions, identifying and correcting any discrepancies.
- Performed operations on a large amount of BarclaysCard data to provide the requested data to senior management.
- Created internal service now dashboard using Tableu to manage internal tickets.
- Writing python scripts for automation
- Certificate renewals on virtual machines and windows servers
- Performed daily health checks to ensure availability of Oracle Workspace, Smart View, and other HFM applications for users.
- Provided support to users during regression testing and collaborated with the development team to address major issues.
- Configured and monitored daily overnight batches, resolving any related issues.
- Conducted regular catch-ups with business users to understand their needs and enhance system processes.
- Monitored daily batches, resolving errors within SLA and maintaining documentation on SharePoint.
- Led the quarterly release cycles, coordinating with stakeholders to ensure smooth transitions.
Senior Executive • Vodafone Intelligent Solutions (_VOIS)
May 2017 - March 2019
- Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality.
- Supported Vodafone Spain's Arbor Billing System, ensuring the smooth operation of control-m jobs.
- Provided IT and technical support to end-users, troubleshooting Windows and Linux operating systems issues.
- Provided 24/7 support, working in shifts (morning, evening, and night) to ensure continuous system availability.
- Supported Okta applications, assisting users with access management and troubleshooting.
- Implemented changes and improvements to optimize system performance and efficiency.
Education
2017 - 2020
University of Pune
Master of Business Administration (MBA)
2014 - 2017
University of Pune
Bachelor's in Computer Application
Results-driven professional with 7 years of experience in technical support and data analysis across the finance, e-commerce, and telecommunications domains. Demonstrated expertise in providing high-quality technical support, resolving complex issues, and ensuring customer satisfaction. Proven track record of leveraging data analysis skills to drive informed decision-making and optimize processes. Skilled in troubleshooting diverse systems, managing incidents, and collaborating with cross-functional teams. Committed to continuous learning and personal growth, with a passion for leveraging technology to drive transformative change in the industry.
Contact: +4915122804947
IT Skills
- Tools: Putty, JIRA, Service now, Zendesk, Microsoft AFE,Jenkins, MS-OFFICE, Google sheets, Tableau Desktop, Salesforce, Oracle Workspace, Essbase,Kibana
- Languages:Bash XML,XCL,JSON, HTML, Linux,Python
- Operating System: Windows and Linux
- Database: Hadoop, MySql, Oracle
Core Competency
- Process Improvement
- Software Maintenance
- Incident Resolution
- Root Cause Analysis
- Customer Relationship Management
- L2/L3 Technical Support
- KPI/SLA Monitoring
- Liaison and Co-ordination
Language
- German
- English
- Hindi
- Marathi
Work Experience
Assistant Vice President • Barclays Bank
February 2023 - Present
- Provide L2 support for applications such as vision plus and Bancos(G&H) which focus on card payments and loans.
- Performing audit request on BarclaysCard Visa with external and internal auditors.
- Running daily and monthly reconciliation and settlement for BarclayCard visa transactions to identify and correct any discrepancies.
- Resolving Barclays Credit card and loans tickets using internal AFE and giving customers the timely update and required fix.
- Working on large Visa and credit card data to fix old issues and disabling the CVV.
- Represented huge credit card data using Microsoft Excel in presentations to show various data and changes
- Run SQL queries in HADOOP for data analysis and troubleshooting purposes.
- Handle incidents and JIRA tickets, resolving issues related to the Bancos application.
- Collaborate with cross-functional teams to identify and resolve technical issues promptly.
- Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality
- Perform manual uploads for monetary and non-monetary transactions, ensuring accurate data processing for Barclays credit card users.
- Deliver high-quality end-user devices and applications support to ensure user satisfaction.
- Prepared documents and standard operating procedures for knowledge sharing and process improvement.
Application Manager • Zalando SE
July 2022 - December 2022
- Received and addressed customer order issues, especially for high-end luxury products, ensuring timely resolution.
- Collaborated with Level 3 teams and developers, as well as L1 teams, to resolve issues related to Salesforce and JIRA.
- Created Tableau dashboards for incident management in an internal team
- Utilized Zalando's built-in applications and reproduced issues in the sandbox environment for root cause analysis.
- Played a key role in solving major bug issues for customers, including renowned brands like Adidas.
- Identified errors via KIBANA and learnt the process of API calls to identify the source of the issue.
- Implemented workarounds and solutions to address identified issues and improve system performance.
Senior Support Analyst • Barclays
April 2019 - April 2022
- Loading Security, metadata, member list, rules, data, journals, etc
- Performing Windows Patching activity every month and quarterly maintenance.
- Performed Daily and monthly reconciliation and settlement for UK BARCLAYCARD Visa transactions, identifying and correcting any discrepancies.
- Performed operations on a large amount of BarclaysCard data to provide the requested data to senior management.
- Created internal service now dashboard using Tableu to manage internal tickets.
- Writing python scripts for automation
- Certificate renewals on virtual machines and windows servers
- Performed daily health checks to ensure availability of Oracle Workspace, Smart View, and other HFM applications for users.
- Provided support to users during regression testing and collaborated with the development team to address major issues.
- Configured and monitored daily overnight batches, resolving any related issues.
- Conducted regular catch-ups with business users to understand their needs and enhance system processes.
- Monitored daily batches, resolving errors within SLA and maintaining documentation on SharePoint.
- Led the quarterly release cycles, coordinating with stakeholders to ensure smooth transitions.
Senior Executive • Vodafone Intelligent Solutions (_VOIS)
May 2017 - March 2019
- Managed Active Directory and Email systems, ensuring smooth user authentication and email functionality.
- Supported Vodafone Spain's Arbor Billing System, ensuring the smooth operation of control-m jobs.
- Provided IT and technical support to end-users, troubleshooting Windows and Linux operating systems issues.
- Provided 24/7 support, working in shifts (morning, evening, and night) to ensure continuous system availability.
- Supported Okta applications, assisting users with access management and troubleshooting.
- Implemented changes and improvements to optimize system performance and efficiency.
Education
2017 - 2020
University of Pune
Master of Business Administration (MBA)
2014 - 2017