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Definition of Reputation Credits
TingYi Cai (Winnie)
CSM | Logistic and Quality | Operation Coordinator
Summary
- Work experience including planning, implementation, and execution. Collaborative but decisive personal style and effective communicator and problem solver
- Self-motivated, quick learner, taking responsibility
Skills
Language
- Chinese/Taiwanese - Native
- English - Fluent
- Japanese - Basic
Personal skills
- Customer Service
- Operation Skills
- Project Planning and Execution
- Cross-Functional Communication
- Quality inspection
- Logistic support
Tools
Microsoft Office
Google Suite
Trello
Notion
SAP
Work Experience
Logistic Quality Technician
Vestas Offshore Wind Taiwan • April 2022 - Present
1. Implementation of quality methods in the warehouse and production
2. Reporting on incoming quality performance to identify critical issues, helping to prioritize improvement projects
3. SAP system controlling for material shelf life and quantity on hand report
3. Monitor and execution of incoming inspection and educate warehouse and production operatives line to resolve errors
4. Creation, handling and coordination of non-conformance reports and issues
5. Involvement in internal audit in compliance of ISO9001, and findings action follow up
6. Ensure proper reporting as part of our continuous quality improvement
7. Conduct DSC test for approval of chemicals, prior to releasing these to production shopfloor
8. Coordinate and support the logistic for custom clearance and shipment deliveries
9. Coordinate with warehouses for scrap materials management and inspection
10. Raise PR/PO for non-BoM items, tools and service, also controlling and follow up the delivery with suppliers and transport team
Operation Coordinator
All in Home • January 2021 - March 2022
1. Confirming the specifications of incoming materials with the shelf life
2. Product sampling and testing
3. NCR report handling by detailing the problem, how it occurred, and actions taken or to be taken
4. Support the collection of regular quality performance and customer complaints to management
5. Process incoming orders, shipping, inventory tracking, and drop ship order management to fulfill the production requirement
6. Communicate with customer service including quality complaints, online shopping issues, and shipping arrangement
7. Analyzing sales-related data to predict future sales and concomitant stock requirements which directly contribute to a 40% increase in company growth
8.Safety stock control physically and system wise
9. Product listing for platforms such as Momo, Shoppe, Line Gift, RT and Pinkoi
Senior Customer Service Representative/Project Execution
Taptot優閣資訊有限公司 • November 2019 - December 2020
1. Maintaining a positive, empathetic and professional attitude toward customers at all times
2. Acknowledging and resolving customer complaints
3. Analyzing the comments and inputs provided by customers internally generates IT and RD assessment reports
4. Assisted with marketing for project planning execution
5. Provide monthly financial statements and risk report
Server
Café de Riz 米販食堂＋咖啡｜築食概飲股份有限公司 • April 2018 - October 2019
1. Establish customer loyalty by providing outstanding service
2. Maintain clean, sanitized and well organized food preparation zones to promote store efficiency
3. Handle customer complaints
4. Receive the feedback from customers to provide the best solution
Travel Consultant
華友旅行 Mitravel Ltd. • November 2016 - March 2018
1. Accurately offered travel suggestions to customers
2. Provided a high level of pre & after sales service
3. Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction
4. Apply for visa or passport for customers
5. Coordinator with customer and internal operation to fulfill the idealized projects
Eduction
2012 - 2016
National Kaohsiung University of Hospitality and Tourism
Major in Department of Travel Management
2014 - 2015
Humber College
Major in Tourism and Hospitality Administration
TingYi Cai (Winnie)
CSM | Logistic and Quality | Operation Coordinator
Summary
- Work experience including planning, implementation, and execution. Collaborative but decisive personal style and effective communicator and problem solver
- Self-motivated, quick learner, taking responsibility
Skills
Language
- Chinese/Taiwanese - Native
- English - Fluent
- Japanese - Basic
Personal skills
- Customer Service
- Operation Skills
- Project Planning and Execution
- Cross-Functional Communication
- Quality inspection
- Logistic support
Tools
Microsoft Office
Google Suite
Trello
Notion
SAP
Work Experience
Logistic Quality Technician
Vestas Offshore Wind Taiwan • April 2022 - Present
1. Implementation of quality methods in the warehouse and production
2. Reporting on incoming quality performance to identify critical issues, helping to prioritize improvement projects
3. SAP system controlling for material shelf life and quantity on hand report
3. Monitor and execution of incoming inspection and educate warehouse and production operatives line to resolve errors
4. Creation, handling and coordination of non-conformance reports and issues
5. Involvement in internal audit in compliance of ISO9001, and findings action follow up
6. Ensure proper reporting as part of our continuous quality improvement
7. Conduct DSC test for approval of chemicals, prior to releasing these to production shopfloor
8. Coordinate and support the logistic for custom clearance and shipment deliveries
9. Coordinate with warehouses for scrap materials management and inspection
10. Raise PR/PO for non-BoM items, tools and service, also controlling and follow up the delivery with suppliers and transport team
Operation Coordinator
All in Home • January 2021 - March 2022
1. Confirming the specifications of incoming materials with the shelf life
2. Product sampling and testing
3. NCR report handling by detailing the problem, how it occurred, and actions taken or to be taken
4. Support the collection of regular quality performance and customer complaints to management
5. Process incoming orders, shipping, inventory tracking, and drop ship order management to fulfill the production requirement
6. Communicate with customer service including quality complaints, online shopping issues, and shipping arrangement
7. Analyzing sales-related data to predict future sales and concomitant stock requirements which directly contribute to a 40% increase in company growth
8.Safety stock control physically and system wise
9. Product listing for platforms such as Momo, Shoppe, Line Gift, RT and Pinkoi
Senior Customer Service Representative/Project Execution
Taptot優閣資訊有限公司 • November 2019 - December 2020
1. Maintaining a positive, empathetic and professional attitude toward customers at all times
2. Acknowledging and resolving customer complaints
3. Analyzing the comments and inputs provided by customers internally generates IT and RD assessment reports
4. Assisted with marketing for project planning execution
5. Provide monthly financial statements and risk report
Server
Café de Riz 米販食堂＋咖啡｜築食概飲股份有限公司 • April 2018 - October 2019
1. Establish customer loyalty by providing outstanding service
2. Maintain clean, sanitized and well organized food preparation zones to promote store efficiency
3. Handle customer complaints
4. Receive the feedback from customers to provide the best solution
Travel Consultant
華友旅行 Mitravel Ltd. • November 2016 - March 2018
1. Accurately offered travel suggestions to customers
2. Provided a high level of pre & after sales service
3. Displayed professionalism and product knowledge, which contributed to an increase in client satisfaction
4. Apply for visa or passport for customers
5. Coordinator with customer and internal operation to fulfill the idealized projects
Eduction
2012 - 2016
National Kaohsiung University of Hospitality and Tourism
Major in Department of Travel Management
2014 - 2015